Troubleshooting Charts; No Image - Basler L800k User Manual

6.2 Troubleshooting Charts

The following pages contain several troubleshooting charts that can help you find the cause of
problems users sometimes encounter. The charts assume that you are familiar with the camera's
features and settings and with the settings for your frame grabber. If you are not, we suggest you
review the manuals for your camera and frame grabber before you troubleshoot a problem.

6.2.1 No Image

Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as "time-
out"). If you see a poor quality image, a completely black image, or a completely white image, use
the chart in Section 6.2.2.
Always switch off power to the system before making or breaking any connection.
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED lit constantly?
Yes
Use a voltmeter to check the power source for the camera.
The output must be 12 VDC ± 1.2 V. Also, make sure that the
power source meets the other specs shown in Section 2.8.
Is the power source OK?
Yes
BASLER L800
k
Draft
source for the camera. The output must
be 12 VDC ± 1.2 V. Also, make sure that
No. It is
the power source meets the other specs
always
out.
No. It is showing a
repeated pattern of
slow orange flashes.
No. It is
Switch off the input power to the camera. Make the necessary
flashing red
corrections so that the input power will meet the requirements
continuously.
outlined in Section
No. It is
flashing orange
continuously.
Use a voltmeter to check the power
shown in Section 2.8.
Is the power source OK?
Yes No
Replace the Replace the
camera power source
A repeated flashing pattern indicates a problem with the
camera. Refer to Section
the pattern to determine the problem.
An overvoltage condition has been detected.
2.8 and then reapply power to the camera.
Call Basler Technical Support for assistance. (The contact
numbers appear on the title page of this manual.)
Replace the
No
power source
Troubleshooting
6.1 for information about using
6-3