Troubleshooting Charts; No Image - Basler A400K User Manual

6.2 Troubleshooting Charts

The following pages contain several troubleshooting charts which can help you find the cause of
problems that users sometimes encounter. The charts assume that you are familiar with the
camera's features and settings and with the settings for your frame grabber. If you are not, we
suggest that you review the manuals for your camera and frame grabber before you troubleshoot
a problem.

6.2.1 No Image

Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as "time-
out"). If you see a poor quality image, a completely black image, or a completely white image, use
the chart in Section 6.2.2.
Always switch off power to the system before making or breaking any connection.
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED orange and lit constantly?
Yes
Use a voltmeter to check the power source for the camera.
The output must be 12 VDC ± 1.2 V. Also, make sure that the
power source meets the other specs shown in Section 2.8.
Is the power source OK?
Yes
Basler A400k
DRAFT
Use a voltmeter to check the
power source for the camera.
The output must be 12 VDC ±
1.2 V. Also, make sure that the
power source meets the other
No. It is
specs shown in Section 2.8.
always out
or always
Is the power source OK?
green.
No. It is blinking
a repeated pattern of
several pulses.
No. It is
blinking
continuously.
No
Yes
A repeated pattern of pulses indicates a
problem with the camera. Refer to
Section 6.1 for information about using
the pattern to determine the problem.
Call Basler Technical Support for
assistance. (The contact numbers appear
after the title page of this manual.)
Replace the
power source
Troubleshooting
Replace the
No
power source
Replace the
camera
6-3