Returning Your Power Meter For Service - Agilent Technologies E4418B User Manual

In any correspondence or telephone conversations, refer to the power
meter by its model number and full serial number. With this information,
the Agilent Technologies representative can quickly determine whether
your unit is still within its warranty period.

Returning Your Power Meter for Service

Use the information in this section if you need to return your power
meter to Agilent Technologies.
Package the Power Meter For Shipment
Use the following steps to package the power meter for shipment to
Agilent Technologies for service:
1 Fill in a blue service tag (available at the end of this guide) and attach
Power meter damage can result from using packaging materials other than those
C A U T I O N
specified. Never use styrene pellets in any shape as packaging materials. They do not
adequately cushion the power meter or prevent it from shifting in the carton. Styrene
pellets cause power meter damage by generating static electricity and by lodging in
the rear panel.
2 Use the original packaging materials or a strong shipping container that
3 Surround the power meter with at least three to four inches of packing
E4418B Power Meter User's Guide
it to the power meter. Please be as specific as possible about the nature
of the problem. Send a copy of any or all of the following information:
• Any error messages that appeared on the power meter display.
• Any information on the performance of the power meter.
is made of double- walled, corrugated cardboard with 159 kg (350 lb)
bursting strength. The carton must be both large enough and strong
enough to accommodate the power meter and allow at least three to
four inches on all sides of the power meter for packing material.
material or enough to prevent the power meter from moving in the
carton. If packing foam is not available, the best alternative is SD- 240
TM
Air Cap from Sealed Air Corporation (Commerce, CA 90001). Air
Cap looks like a plastic sheet covered with 1- 1/4 inch air filled bubbles.
Power Meter Operation 2
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