Troubleshooting The Management Subsystem - Cisco SCE 8000 Installation And Configuration Manual

Chapter 8 Troubleshooting
Table 8-6 Troubleshooting the Firmware Package Installation (continued)
Diagnostic Action
The following error message is
returned:
Error-File <filename> does not
exist
The package file is not the correct
one for the Cisco SCE 8000.

Troubleshooting the Management Subsystem

See
Problems in the management subsystem could be any of the following:
•
•
•
•
•
Note When the management link is down or a Telnet connection cannot be established, you must open a CLI
session on a local terminal connected to the CON port. This enables you to solve the problem and then
reconnect through the management port
.
Table 8-7 Troubleshooting the Management Subsystem
Symptom
Management link down:
Mng LINK LED not lit
—
Management link up:
Mng LINK LED is lit
•
ping to management
•
interface fails
The package file does not exist in the
specified location.
There is a mismatch between the package
file and the platform.
Table 8-7 to help isolate a problem in the management subsystem.
Management link is down. (Mng LINK LED not lit--also Status is WARNING)
Management link is up (Mng LINK LED lit) but does not answer ping
Telnet connection cannot be established because of link problems (Mng LINK LED not lit)
Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
Telnet connection established, but terminates automatically
Diagnostic Action
CLI command
•
show interface
GigabitEthernet 1/1
• ping to management
interface fails
—
CLI commands
show ip route
•
show ip
•
default-gateway
Problem Solving Using a Subsystems Approach
Verify the package file location and try
again.
Verify that you have the package file taht
is appropriate to your platform type.
Possible Cause
RJ 45 connector is not
connected to the platform or
to the network.
Cable is broken.
One of the following
configurations may be wrong:
IP address / subnet mask
•
IP default gateway
•
Cisco SCE8000 GBE Installation and Configuration Guide
Possible Solution
Reconnect the cable to the
GBE port and to network.
Check or replace the cable.
See Initial Setup Parameters,
page 5-3.
See the "Setting the IP
Address and Subnet Mask of
the Management Interface"
section in the Cisco SCE8000
10GBE Software
Configuration Guide.
8-9