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IBM System x3650 M3 4255 Service Manual

Problem determination and service guide
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IBM System x3650 M3 Types 4255, 7945, and 7949
Problem Determination and Service Guide

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  Summary of Contents for IBM System x3650 M3 4255

  • Page 1 IBM System x3650 M3 Types 4255, 7945, and 7949 Problem Determination and Service Guide...
  • Page 3 IBM System x3650 M3 Types 4255, 7945, and 7949 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 281, the IBM Safety Information and IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the IBM Warranty Information document that comes with your server.
  • Page 5: Table Of Contents

    Video problems......61 Light path diagnostics ..... . 62 © Copyright IBM Corp. 2012...
  • Page 6 Installing the fan bracket ....184 Removing an IBM virtual media key ....185 Installing an IBM virtual media key .
  • Page 7 IBM Advanced Settings Utility program....270 Updating IBM Systems Director ....270...
  • Page 8 Hardware service and support ....280 IBM Taiwan product service ....280 Appendix B.
  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2012...
  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11: Guidelines For Servicing Electrical Equipment

    6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.
  • Page 12: Safety Statements

    Read any additional safety information that comes with the server or optional device before you install the device. Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 19: Chapter 1. Start Here

    You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
  • Page 20 Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 21 For problems with operating systems or IBM software or devices, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. a) Go to http://www.ibm.com/systems/support/.
  • Page 22: Undocumented Problems

    Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 23: Chapter 2. Introduction

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 24: Notices And Statements In This Document

    Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 25: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...
  • Page 26 – Two 133 MHz/64-bit PCI-X 1.0a slots Note: In messages and documentation, – One PCI Express x16 slot (x16 the term service processor refers to the lanes) integrated management module (IMM). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 27: Server Controls, Leds, And Connectors

    Table 1. Features and specifications (continued) Electrical input with hot-swap ac power Environment: Hot-swap fans: supplies: v Air temperature: Three - provide redundant cooling. v Sine-wave input (47 - 63 Hz) required – Server on: 10°C to 35°C (50.0°F to Power supply: v Input voltage range automatically 95.0°F);...
  • Page 28: Operator Information Panel

    – Fading on and off: The server is in a reduced-power state. To wake the server, press the power-control button or use the IMM Web interface. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 29: Light Path Diagnostics Panel

    It is also used as the physical presence for Trusted Platform Module (TPM). Press this button to turn on or turn off this LED locally. You can use IBM Systems Director to light this LED remotely. Light path diagnostics panel The light path diagnostics panel is on the top of the operator information panel.
  • Page 30: Rear View

    Serial over LAN (SOL). Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the server can be used simultaneously. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 31 Note: The maximum video resolution is 1600 x 1200 at 75 Hz. Systems-management Ethernet connector: Use this connector to connect the server to a network for systems-management information control. This connector is used only by the IMM. The following illustration shows the LEDs on the rear of the server. Ethernet Ethernet activity LED...
  • Page 32 This LED is the same as the system-error LED on the front of the server. Locator LED: Use this LED to visually locate the server among other servers. You can use IBM Systems Director to light this LED remotely. This LED is the same as the system-locator LED on the front of the server.
  • Page 33: Internal Connectors, Leds, And Jumpers

    Internal connectors, LEDs, and jumpers The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. Chapter 2.
  • Page 34: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output connectors on the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 35: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the location and description of the switches and jumpers. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. The default positions for the UEFI and the IMM recovery jumpers are pins 1 and 2.
  • Page 36 Table 3 on page 19 and Table 4 on page 19 describe the function of each switch on SW3 and SW4 switch blocks on the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 37 Table 3. System board switch block 3, switches 1 - 4 Switch number Default value Switch description Clear CMOS memory. When this switch is toggled to On, it clears the data in CMOS memory. Trusted Platform Module (TPM) physical presence. Turning this switch to the on position indicates a physical presence to the TPM.
  • Page 38: System-Board Leds

    If any of these LEDs are lit, there is a failure in the and AUX) error LEDs associated system-board power channel (see “Power problems” on page 55). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 39 Table 6. System Pulse LEDs Description Action Enclosure manager heartbeat Indicates the status of (Trained service technician power-on and power-off only) If the server is sequencing. connected to power and the LED is not flashing, replace When the server is the system board.
  • Page 40: System-Board Optional Device Connectors

    The following illustration shows the connectors on the PCI riser card for user-installable PCI adapters. PCI riser-card assembly LEDs The following illustration shows the light-emitting diodes (LEDs) on the PCI riser-card assembly. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 41 Note: Error LEDs remain lit only while the server is connected to power. Upper PCI slot error LED (Adaptor card error LED) Lower PCI slot error LED Chapter 2. Introduction...
  • Page 42: Sas Riser-Card Connectors And Leds

    PCI Express SAS controller connector USB hypervisor connector SATA tape signal Tape drive power SAS controller error LED tape signal SAS riser card (tape-enabled model server) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 43: Chapter 3. Diagnostics

    - PCI slot information The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file.
  • Page 44: Post

    3. Select System Event Logs and use one of the following procedures: v To view the POST event log, select POST Event Viewer. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 45: Viewing Event Logs Without Restarting The Server

    Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
  • Page 46: Post Error Codes

    POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. These errors can appear as severe, warning, or informational. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 48 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 49 Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 50 (see “Removing the battery” on page 229 and “Installing the battery” on page 231). Note that all firmware settings will be reset to the default settings. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 51 Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 52 Start to Activate Spare Memory Channel Information only. A failed DIMM has been detected to activate the memory online-spare feature. Check the event log for uncorrected DIMM failure events. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 53 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 54 5. Replace the following components one at a time, in the order shown, restarting the server each time: a. Riser card b. (Trained service technician only) System board IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 55 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 56 Failing device (if the device is a FRU, then it must be replaced by a trained service technician only) c. (Trained service technician only) System board IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 57 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 58 Setup utility. Select System Settings, Power, Active Energy, and Capping Enabled. 3. Update the server firmware. 4. Update the IMM firmware. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 59: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
  • Page 60: Performing The Checkout Procedure

    Successful completion of POST (see “POST” on page 26 for more information). v Successful completion of startup, which is indicated by a readable display of the operating-system desktop. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 61: Troubleshooting Tables

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 62: General Problems

    Replace the failed hard disk drive (see “Removing a hot-swap hard disk drive” on the associated amber hard disk page 210 and “Installing a hot-swap hard disk drive” on page 210). drive status LED is lit. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 64: Hypervisor Problems

    3. See the documentation that comes with your optional hypervisor device for setup and configuration information. 4. Make sure that other software works on the server. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 65: Intermittent Problems

    5. Contact your operating-system vendor to set up any available tools that are capable of monitoring the server. 6. If an error occurs, run the DSA program and forward the results to IBM service and support for analysis. 7. See “Solving undetermined problems” on page 154.
  • Page 66: Usb Keyboard, Mouse, Or Pointing-Device Problems

    Mouse or pointing device b. (Only if the problem occurred with a front USB connector) Internal USB cable c. (Trained service technician only) System board IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 67: Memory Problems

    For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM BladeCenter and System x" document at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000020&lndocid=MIGR-5081319. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. Symptom...
  • Page 68 2 (if installed) to verify that the problem is not the microprocessor or the DIMM connector. 7. (Trained service technician only) Replace the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 69: Microprocessor Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 70 154 for information about solving undetermined problems. v If the server fails the video diagnostics, (trained service technician only) replace the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 71 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 72: Optional-Device Problems

    4. Follow the instructions for device maintenance, such as keeping the heads clean, and troubleshooting in the documentation that comes with the device. 5. Replace the failing device. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 73: Power Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 74 (Trained service technician only) Microprocessor 2 v All DIMMs v PCI riser-card assembly in PCI connector 1 5. (Trained service technician only) Replace the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 75 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 76 3. If the server fails POST and the power-control button does not work, disconnect the power cord for 20 seconds; then, reconnect the power cord and restart the server. 4. If the problem remains, suspect the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 77: Serial Device Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 78: Serverguide Problems

    Make sure that the server supports the operating system. If it does, no logical drive installed; the option is not is defined (RAID servers). Run the ServerGuide program and make sure that setup available. is complete. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 79: Software Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 80: Light Path Diagnostics

    Lit LEDs on this panel indicate the type of error that has occurred. Operator information panel Light path diagnostics LEDs Release latch The following illustration shows the light path diagnostics panel. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 81 I/O port indicating the point at which the system stopped during the boot block and power-on self test (POST). It does not provide error codes or suggest replacement components. These codes can be used by IBM service and support for more in-depth troubleshooting.
  • Page 82: Remind Button

    The system-error LED flashes while it is in Remind mode and stays in Remind mode until one of the following conditions occurs: v All known errors are corrected. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 83: Light Path Diagnostics Leds

    v The server is restarted. v A new error occurs, causing the system-error LED to be lit again. Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. Note: Check the system-event log and the IMM event log for additional information before you replace a FRU.
  • Page 84 Replace the hard disk drive backplane (see “Removing the SAS hard disk drive backplane” on page 235 for more information). 5. If the problem remains, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERVCALL. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 85 Problem Action A fan has failed, is operating too slowly, 1. Reseat the failing fan, which is indicated by a lit LED near or has been removed. The TEMP LED the fan connector on the system board.. might also be lit. 2.
  • Page 86 3. Make sure that the air vents are not blocked. 4. If the failure remains, go to http://www.ibm.com/systems/ support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL for additional troubleshooting information. Reserved. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 87: Power-Supply Leds

    Power-supply LEDs The following minimum configuration is required for the DC LED on the power supply to be lit: v Power supply v Power cord The following minimum configuration is required for the server to start: v One microprocessor (slot 1) v One 2 GB DIMM per microprocessor on the system board (slot 3 if only one microprocessor is installed) v One power supply...
  • Page 88 Off or Faulty power Replace the power supply. Flashing supply Normal operation Power supply is Replace the power supply. faulty but still operational IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 89 The following table describes the problems that are indicated by various combinations of the power-supply LEDs on a dc power supply and suggested actions to correct the detected problems. DC power-supply LEDs IN OK OUT OK Error (!) Description Action Notes Normal operation No dc power to the...
  • Page 90: Diagnostic Programs, Messages, And Error Codes

    2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3650 M3 to display the matrix of downloadable files for the server. Utilities are available to reset and update the code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start the diagnostic programs.
  • Page 91: Diagnostic Text Messages

    Exception: If multiple error codes or light path diagnostics LEDs indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 51 for information about diagnosing microprocessor problems. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again.
  • Page 92 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 93 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 94 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 95 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 96 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 97 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 98 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 99 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 100 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 101 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 102 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 103 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 104 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 105 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 106 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 107 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 108 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 109 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 110 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 111 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 112 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 113 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 114 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 115 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 116 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 117 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 118 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 119 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 120 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 121 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 122 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 123 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 124 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 125 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 126: Tape Alert Flags

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 127: Recovering The Server Firmware

    Note: You can obtain a server firmware update package from one of the following sources: v Download the server firmware update from the World Wide Web. v Contact your IBM service representative. Chapter 3. Diagnostics...
  • Page 128 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x3650 M3 to display the matrix of downloadable files for the server. 5. Download the latest server firmware update.
  • Page 129 4. Locate the UEFI boot recovery jumper block (J29) on the system board. IMM recovery jumper (J147) UEFI boot recovery jumper (J29) SW4 switch block SW3 switch block 5. Remove any adapters that impede access to the UEFI boot recovery jumper block (J29) (see “Removing a PCI adapter from a PCI riser-card assembly”...
  • Page 130: Automatic Boot Failure Recovery (Abr)

    For instructions for recovering the UEFI firmware, see IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 131: Nx Boot Failure

    “Recovering the server firmware” on page 109. After you have recovered the firmware in the primary bank, complete the following steps: 1. Restart the server. 2. When the prompt Press F3 to restore to primary is displayed. Press F3 to recover the primary bank.
  • Page 132: System Event Messages Log

    (A, B, C, D, E, and AUX) error LEDs on the system board. See the information about the OVER SPEC LED in “Light path diagnostics LEDs” on page 65. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 133 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 134 2. Make sure that the heat sink for microprocessor nis installed correctly. 3. (Trained service technician only) Replace microprocessor (n = microprocessor number) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 135 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 136 2. Make sure that the heat sink for microprocessor n is installed correctly. 3. (Trained service technician only) Replace microprocessor (n = microprocessor number) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 137 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 138 A software NMI has occurred on Error A software NMI has occurred. 1. Check the device driver. system %1. 2. Reinstall the device driver. (%1 = CIM_ComputerSystem .ElementName) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 139 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 140 5. (Trained service technician only) Replace the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 141 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 142 (n = power supply number) power-supply fan. 2. Replace power supply n. (n = power supply number) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 143 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 144 3. Reinstall the microprocessor in socket 1 and restart the server. 4. (Trained service technician only) Replace the failing microprocessor. 5. (Trained service technician only) Replace the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 145 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 146 Redundancy has been lost and is 1. Check the LEDs for both reduced. insufficient to continue operation. power supplies. 2. Follow the actions in “Power-supply LEDs” on page IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 147 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 148: Drive N Status Disabled

    Replace the hard disk drive that (%1 = CIM_ComputerSystem (Sensor = Drive n Status) is indicated by a lit status LED. .ElementName) (n = hard disk drive number) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 149 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Memory uncorrectable error Error A memory uncorrectable error 1. Check the IBM support detected for DIMM All DIMMs on has occurred. website for an applicable Memory Subsystem All DIMMs.
  • Page 150 7. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 238 and “Installing a microprocessor and heat sink” on page 240). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 151 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Memory Logging Limit Reached Error The memory logging limit has 1. Check the IBM support for DIMM All DIMMs on Memory been reached. website for an applicable Subsystem All DIMMs.
  • Page 152 DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 153 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Memory uncorrectable error Error A memory uncorrectable error 1. Check the IBM support detected for DIMM One of the has occurred. website for an applicable DIMMs on Memory Subsystem retain tip or firmware update One of the DIMMs.
  • Page 154 7. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 238 and “Installing a microprocessor and heat sink” on page 240). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 155 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Memory Logging Limit Reached Error The memory logging limit has 1. Check the IBM support for DIMM One of the DIMMs on been reached. website for an applicable Memory Subsystem One of the retain tip or firmware update DIMMs.
  • Page 156 DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 157 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Memory uncorrectable error Error A memory uncorrectable error 1. Check the IBM support detected for DIMM n Status on has occurred. website for an applicable Memory Subsystem DIMM n retain tip or firmware update Status.
  • Page 158 7. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 238 and “Installing a microprocessor and heat sink” on page 240). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 159: Memory Logging Limit Reached

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Memory Logging Limit Reached Error The memory logging limit has 1. Check the IBM support for DIMM nStatus on Memory been reached. website for an applicable Subsystem DIMMnStatus.
  • Page 160 2. If a fan has failed, complete the action for a fan failure. 3. Replace DIMM n. (n = DIMM number) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 161 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 162 4. Remove both adapters. 5. Replace the PCIe adapter. 6. Replace the riser card. 7. (Trained service technician only) Replace the system board. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 163 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 164 No action; information only. from %1 to %2 by user %3. port MTU setting. (%1 = CIM_EthernetPort. ActiveMaximum TransmissionUnit; %2 = CIM_EthernetPort. ActiveMaximum TransmissionUnit; %3 = user ID) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 165 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 166 TELNET client at IP address %2. 2. Have the system (%1 = user ID; %2 = IP address, administrator reset the login xxx.xxx.xxx.xxx) ID or password. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 167 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 168 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 169 Table 10. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 170 LoginFailures (currently set to 5 in period. ID or password. the firmware); %3 = IP address, xxx.xxx.xxx.xxx) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 171: Solving Power Problems

    Solving power problems Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure: 1.
  • Page 172: Solving Ethernet Controller Problems

    If the diagnostic tests did not diagnose the failure or if the server is inoperative, use the information in this section. If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 61. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 173: Problem Determination Tips

    Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from IBM. v Machine type and model...
  • Page 174 Setup utility settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 279 for information about calling IBM for service. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 175: Chapter 4. Parts Listing, Types 4255, 7945, And 7949 Server

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 176 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 177 Table 12. View 1 CRUs and FRUs, Types 4255, 7945, and 7949 CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Cover (all models) 59Y3790 PCI Express riser-card assembly (x 8) 69Y4324 PCI Express riser-card assembly (x 8) (for Emulex 10 59Y3818 GbE adapter, 49Y4202) PCI Express riser-card assembly (x 16)
  • Page 178 DIMM - 2 GB (1 Gb 2Rx8) 44T1573 DIMM - 2 GB (1 Gb 1Rx8) PC3 44T1582 DIMM - 4 GB (2 Gb 2Rx8) 2GBIT RDIMM 44T1598 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 179 Table 12. View 1 CRUs and FRUs, Types 4255, 7945, and 7949 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number DIMM - 2 GB (1 Gb 2Rx8) 49Y1410 DIMM - 16 GB 2Rx4 1.35V RDIMM 49Y1565 DIMM - 16 GB 4Rx4 RDIMM 46C7489...
  • Page 180 42C1802 Qlogic 10Gb SFP+SR 42C1816 Brocade 10Gb SFP+ SR optical transceiver 42C1819 Brocade 10Gb CNA for IBM System x 42C1822 ServeRAID-BR10il SAS/SATA controller (model A2x) 49Y4737 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 181 46M0861 C2x, D2x, H2x, and N2x) ServeRAID M5000 series advanced feature key 46M0931 ServeRAID M1000 series advanced feature key 46M0864 IBM 3Gb SAS HBA v2 44E8701 Carrier daughter card 44E8763 Daughter card mechanic kit, 1 GB 69Y4586 Miscellaneous parts kit (all models) contains:...
  • Page 182 2. From the Products menu, select Upgrades, accessories & parts. 3. Click Obtain maintenance parts; then, follow the instructions to order the part from the retail store. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 183: Product Recovery Cds

    VMware ESXi 4.0 Update 1 68Y9634 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 184 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 185 IBM power cord part number Used in these countries and regions 39M5095 220 - 240 V Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,...
  • Page 186 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 187: Chapter 5. Removing And Replacing Server Components

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 188: System Reliability Guidelines

    Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. v If the server has redundant power, each of the power-supply bays has a power supply installed in it. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 189: Working Inside The Server With The Power On

    v There is adequate space around the server to allow the server cooling system to work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before turning on the server.
  • Page 190: Returning A Device Or Component

    The following illustration shows the internal routing and connectors for the two SAS signal cables. The following illustration shows the internal routing and connectors for the SAS/SATA signal and power cables. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 191 The SATA cable is a combination power and signal cable with a shared connector on both ends. The following illustration shows the internal routing and connector for the SATA cable. Attention: To disconnect the optional optical drive cable, you must first press the connector release tab, and then disconnect the cable from the connector on the system board.
  • Page 192 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 193 The following illustration shows the internal routing and connector for the operator information panel cable. The following notes describe additional information you must consider when you install or remove the operator information panel cable: v You may remove the optional optical drive cable to obtain more room before you install or remove the operator information panel cable.
  • Page 194: Removing And Replacing Consumable Parts And Tier 1 Crus

    Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 195: Removing The Cover

    Removing the cover To remove the cover, complete the following steps. Cover-release latch 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. If you are planning to view the error LEDs that are on the system board and components, leave the server connected to power and go directly to step 4.
  • Page 196: Installing The Cover

    When you work with some optional devices, you must first remove the microprocessor 2 air baffle to access certain components on the system board. To remove the microprocessor 2 air baffle, complete the following steps. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 197 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 177). 4.
  • Page 198: Installing The Microprocessor 2 Air Baffle

    When you work with some optional devices, you must first remove the DIMM air baffle to access certain components or connectors on the system board. To remove the DIMM air baffle, complete the following steps. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 199 PCI riser-card assembly 1 DIMM air baffle 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 177). 4.
  • Page 200: Installing The Dimm Air Baffle

    Note: To remove or install a fan, it is not necessary to remove the fan bracket. See “Removing a hot-swap fan” on page 223 and “Installing a hot-swap fan” on page 224. To remove the fan bracket, complete the following steps. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 201 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 177). 4.
  • Page 202: Installing The Fan Bracket

    7. Slide the server into the rack. 8. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 203: Removing An Ibm Virtual Media Key

    Removing an IBM virtual media key To remove a virtual media key, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables.
  • Page 204: Installing An Ibm Virtual Media Key

    4. Slide the server into the rack. 5. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Removing a USB hypervisor memory key IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 205: Installing A Usb Hypervisor Memory Key

    To remove a USB hypervisor memory key from a SAS riser card, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables.
  • Page 206: Removing A Pci Riser-Card Assembly

    2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Slide the server out of the rack. 4. Remove the server cover (see “Removing the cover” on page 177). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 207: Installing A Pci Riser-Card Assembly

    5. Grasp the riser-card assembly at the front tab and rear edge and lift it to remove it from the server. Place the riser-card assembly on a flat, static-protective surface. Installing a PCI riser-card assembly The server provides two PCI riser-card slots on the system board. A PCI riser assembly with a bracket is installed in slot 2.
  • Page 208: Removing A Pci Adapter From A Pci Riser-Card Assembly

    To remove an adapter from a PCI expansion slot, complete the following steps. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 209: Installing A Pci Adapter In A Pci Riser-Card Assembly

    Some high end video adapters are supported by your server. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for more information. Notes: 1. If you are installing a video adapter in your server, do not set the maximum digital video resolution above 1600 x 1200 at 60 Hz for an LCD monitor.
  • Page 210 Press the adapter firmly into the PCI connector on the riser card. 2. Connect any required cables to the adapter (see “Internal cable routing and connectors” on page 172.) IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 211: Removing The Optional Two-Port Ethernet Adapter

    Attention: v When you route cables, do not block any connectors or the ventilated space around any of the fans. v Make sure that cables are not routed on top of components under the PCI riser-card assembly. v Make sure that cables are not pinched by the server components. 3.
  • Page 212: Installing The Optional Two-Port Ethernet Adapter

    5. Install the two standoffs on the system board. 6. Insert the bottom tabs of the metal clip into the port openings from outside the chassis. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 213 7. While you slightly press the top of the metal clip, rotate the metal clip toward the front of the server until the metal clip clicks into place. Make sure the metal clip is securely engaged on the chassis. Attention: Pressing the top of the metal clip with excessive force may cause damage to the metal clip.
  • Page 214: Storing The Full-Length-Adapter Bracket

    IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 215: Removing The Sas Riser-Card And Controller Assembly

    To remove and store the full-length-adapter bracket, complete the following steps: 1. Press the bracket tab 3 and slide the bracket to the left until the bracket falls free of the riser-card assembly. 2. Align the bracket with the storage location on the riser-card assembly as shown. 3.
  • Page 216: Installing The Sas Riser-Card And Controller Assembly

    1. If you are replacing a ServeRAID-BR10il v2 SAS/SATA controller with a ServeRAID-M5015/M5014 SAS/SATA controller, you have to swap the controller retention brackets to fit the new SAS controller. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 217 a. Remove the SAS controller front retention bracket from the server. b. Remove the rear controller retention bracket located in the battery bay above the power supplies by pulling up the release tab 1 and sliding the bracket outward 2 . Chapter 5.
  • Page 218 One or two pins (depending on the size of the card) clicks into the corner holes of the SAS controller card when the controller card is correctly seated. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 219: Removing A Serveraid Sas Controller From The Sas Riser Card

    v Tape-enabled server model 1. Align the pins on the backside of the riser with the slots on the side of the chassis. 2. Align the SAS riser card of the SAS controller assembly with the SAS riser-card connector on the system board. 3.
  • Page 220: Installing A Serveraid Sas Controller On The Sas Riser Card

    If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 221 To install a SAS controller on the SAS riser card, complete the following steps. 1. Touch the static-protective package that contains the new ServeRAID SAS controller to any unpainted metal surface on the server. Then, remove the ServeRAID SAS controller from the package. Note: If you have the optional ServeRAID adapter advanced feature key, install it first (see “Installing an optional ServeRAID adapter advanced feature key”...
  • Page 222: Removing An Optional Serveraid Adapter Advanced Feature Key

    3. Remove the cover (see “Removing the cover” on page 177). 4. Grasp the feature key and lift to remove it from connector on the ServeRAID adapter. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 223: Installing An Optional Serveraid Adapter Advanced Feature Key

    5. If you are instructed to return the feature key, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing an optional ServeRAID adapter advanced feature key To install an optional ServeRAID adapter advanced feature key, complete the following steps: 1.
  • Page 224 5. Reconnect the power cord and any cables that you removed. 6. Install the cover “Installing the cover” on page 178 7. Slide the server into the rack. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 225: Removing A Serveraid Sas Controller Battery From The Remote Battery Tray

    8. Turn on the peripheral devices and the server. Removing a ServeRAID SAS controller battery from the remote battery tray To remove a ServeRAID SAS controller battery from the remote battery tray, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169.
  • Page 226: Installing A Serveraid Sas Controller Battery On The Remote Battery Tray

    Do not force the remote battery cable into the connector. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 227 c. On the remote battery tray, find the pattern of recessed rings that matches the posts on the battery and battery carrier. d. Press the posts into the rings and underneath the tabs on the remote battery tray. e. Secure the battery to the tray with the battery retention clip. 2.
  • Page 228: Removing A Hot-Swap Hard Disk Drive

    To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each bay. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 229: Removing A Simple-Swap Hard Disk Drive

    44. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers. Removing a simple-swap hard disk drive...
  • Page 230: Installing A Simple-Swap Hard Disk Drive

    5. Align the drive assembly with the guide rails in the bay. 6. Gently push the drive assembly into the bay until the drive stops. 7. Push the tray handle to the closed (locked) position. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 231: Removing An Optional Cd-Rw/Dvd Drive

    If the amber LED remains lit, see “Hard disk drive problems” on page 44. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers. Removing an optional CD-RW/DVD drive To remove an optional CD-RW/DVD drive, complete the following steps.
  • Page 232: Installing An Optional Cd-Rw/Dvd Drive

    6. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Removing a tape drive The following illustration shows how to remove an optional tape drive from the server. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 233 To remove a tape drive from the server, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
  • Page 234: Installing A Tape Drive

    9. Slide the server into the rack. 10. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 235: Removing A Memory Module (Dimm)

    1066, or 1333 MHz, PC3-10600R-999, registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/servers/eserver/ serverproven/compat/us/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
  • Page 236 Note: To determine the type of a DIMM, see the label on the DIMM. The information on the label is in the format xxxxx nRxxx PC3-xxxxx-xx-xx-xxx. The IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 237 numeral in the sixth numerical position indicates whether the DIMM is single-rank (n=1), dual-rank (n=2), or quad-rank (n=4). v The server supports three single-rank or dual-rank DIMMs per channel. The server supports a maximum of two quad-rank RDIMMs per channel. The following table shows an example of the maximum amount of memory that you can install using ranked DIMMs: Table 15.
  • Page 238: Dimm Installation Sequence

    Install the DIMMs in the following sequence: 3, 6, 9, 2, 5, 8, 1, 4, 7 Microprocessor socket 2 Install the DIMMs in the following sequence: 12, 15, 18, 11, 14, 17, 10, 13, 16 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 239: Memory Mirroring

    Memory mirroring You can configure the server to use memory mirroring. Memory mirroring stores data in a pair of DIMMs simultaneously. If a failure occurs, the memory controller switches from the active DIMM to the mirroring DIMM. Memory mirroring reduces the amount of available memory.
  • Page 240: Installing A Dimm

    DIMM has not been correctly inserted; open the retaining clips, remove the DIMM, and then reinsert it. 7. Repeat steps 1 through 6 until all the new or replacement DIMMs are installed. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 241: Removing A Hot-Swap Fan

    8. Replace the air baffle over the DIMMs (see “Installing the DIMM air baffle” on page 182), making sure all cables are out of the way. 9. Replace the PCI riser-card assemblies (see “Installing a PCI riser-card assembly” on page 189), if you removed them. 10.
  • Page 242: Installing A Hot-Swap Fan

    Have a replacement fan ready to install as soon as you remove the failed fan. See “System-board internal connectors” on page 15 for the locations of the fan connectors. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 243: Removing A Hot-Swap Ac Power Supply

    To install any of the three replaceable fans, complete the following steps. Vertical tabs Fan 3 Fan 2 Fan 1 1. Orient the new fan over its position in the fan bracket so that the connector on the bottom aligns with the fan connector on the system board. 2.
  • Page 244: Installing A Hot-Swap Ac Power Supply

    – The server automatically shuts down if the total power consumption exceeds the total power supply output capacity IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 245 – You can enable the power capping feature in the Setup utility to control and monitor power consumption in the server (see “Setup utility menu choices” on page 256) The following table lists the system status when you install 460-watt power supplies in the server: Table 20.
  • Page 246 2. Connect the power cord for the new power supply to the power-cord connector on the power supply. The following illustration shows the power-cord connectors on the back of the server. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 247: Removing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 248 Use one finger to push the battery horizontally away from the PCI riser card in slot 2 and out of its housing. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 249: Installing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 250 Set the system date and time. v Set the power-on password. v Reconfigure the server. See Chapter 6, “Configuration information and instructions,” on page 253 for details. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 251: Removing The Operator Information Panel Assembly

    Removing the operator information panel assembly To remove the operator information panel assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Remove the cover (see “Removing the cover” on page 177). 3.
  • Page 252: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 253: Removing The Sas Hard Disk Drive Backplane

    Removing the SAS hard disk drive backplane To remove the SAS hard disk drive backplane, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
  • Page 254: Removing The Simple-Swap Hard Disk Drive Backplate

    9. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Removing the simple-swap hard disk drive backplate To remove the simple-swap hard disk drive backplate, complete the following steps. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 255: Installing The Simple-Swap Hard Disk Drive Backplate

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 169. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. 3. Slide the server out of the rack. 4.
  • Page 256: Removing And Replacing Frus

    (see “Removing a PCI riser-card assembly” on page 188 and “Removing the microprocessor 2 air baffle” on page 178). 5. Open the heat-sink release lever to the fully open position. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 257 6. Lift the heat sink out of the server. If the heat sink sticks to the microprocessor, slightly twist the heat sink back and forth to break the seal. After removal, place the heat sink on its side on a clean, flat surface. 7.
  • Page 258: Installing A Microprocessor And Heat Sink

    1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x3650 M3 to display the matrix of downloadable files for the server. Important: v Always use the microprocessor installation tool to install a microprocessor. Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board.
  • Page 259 v To ensure correct server operation, make sure that you use microprocessors that are compatible and you have installed an additional DIMM for microprocessor 2. Compatible microprocessors must have the same QuickPath Interconnect (QPI) link speed, integrated memory controller frequency, core frequency, power segment, cache size, and type.
  • Page 260 7. Twist the handle of the installation tool clockwise to secure the microprocessor in the tool. Note: You can pick up or release the microprocessor by twisting the microprocessor installation tool handle. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 261 Handle Installation tool 8. Carefully align the microprocessor installation tool over the microprocessor socket. Attention: The microprocessor fits only one way on the socket. You must place a microprocessor straight down on the socket to avoid damaging the pins on the socket. The pins on the socket are fragile. Any damage to the pins may require replacing the system board.
  • Page 262: Thermal Grease

    The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 263 To replace damaged or contaminated thermal grease on the microprocessor and heat exchanger, complete the following steps: 1. Place the heat-sink assembly on a clean work surface. 2. Remove the cleaning pad from its package and unfold it completely. 3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat exchanger.
  • Page 264: Removing A Heat-Sink Retention Module

    3. Install the microprocessor, heat sink, and applicable air baffle (see “Installing a microprocessor and heat sink” on page 240). 4. Install the cover (see “Installing the cover” on page 178). 5. Slide the server into the rack. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 265: Removing The System Board

    7. If a virtual media key is installed in the server, remove it (see “Removing an IBM virtual media key” on page 185 for instructions). 8. Remove the air baffles (see “Removing the DIMM air baffle” on page 180 and “Removing the microprocessor 2 air baffle”...
  • Page 266: Installing The System Board

    1. When you reassemble the components in the server, be sure to route all cables carefully so that they are not exposed to excessive pressure (see “Internal cable routing and connectors” on page 172). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 267 2. When you replace the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. Make sure that you have the latest firmware or a copy of the pre-existing firmware before you proceed.
  • Page 268: Removing The 240 Va Safety Cover

    4. Remove the server cover (see “Removing the cover” on page 177). 5. Remove the SAS riser card assembly (see “Removing the SAS riser-card and controller assembly” on page 197). IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 269: Installing The 240 Va Safety Cover

    6. Remove the screw from the safety cover. 7. Disconnect the hard disk drive backplane power cables from the connector in front of the safety cover. 8. Slide the cover forward to disengage it from the system board, and then lift it out of the server.
  • Page 270 7. Slide the server into the rack. 8. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 271: Chapter 6. Configuration Information And Instructions

    2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x3650 M3 to display the matrix of downloadable files for the server. Download the latest firmware for the server; then, install the firmware, using the instructions that are included with the downloaded files.
  • Page 272 Web interface without the virtual media key. You can order an optional IBM Virtual Media Key, if one did not come with your server. For more information about how to enable the remote presence function, see “Using the remote presence capability and blue-screen capture”...
  • Page 273: Using The Setup Utility

    Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 270. Using the Setup utility...
  • Page 274: Setup Utility Menu Choices

    - Rehook INT 19h Select this choice to enable or disable devices from taking control of the boot process. The default is Disable. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 275 - Legacy Thunk Support Select this choice to enable or disable the server firmware to interact with PCI mass storage devices that are not UEFI-compliant. – Integrated Management Module Select this choice to view or change the settings for the integrated management module.
  • Page 276 “Administrator password” on page 260. v Save Settings Select this choice to save the changes that you have made in the settings. v Restore Settings IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 277 Select this choice to cancel the changes that you have made in the settings and restore the previous settings. v Load Default Settings Select this choice to cancel the changes that you have made in the settings and restore the factory settings. v Exit Setup Select this choice to exit from the Setup utility.
  • Page 278: Using The Boot Selection Menu Program

    The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your server. The ServerGuide program detects the server model and optional hardware devices that are installed and uses that IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 279: Serverguide Features

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
  • Page 280: Installing Your Operating System Without Using Serverguide

    2. Under Product support, click System x. 3. From the menu on the left side of the page, click System x support search. 4. From the Task menu, select Install. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 281: Using The Integrated Management Module

    Light path diagnostics LEDs to report errors that occur with fans, power supplies, microprocessor, hard disk drives, and system errors. v DIMM error assistance. The IBM System x Server Firmware disables a failing DIMM that is detected during POST, and the IMM lights the associated system-error LED and the failing DIMM error LED.
  • Page 282: Using The Usb Memory Key For Vmware Hypervisor

    Recovery CD that comes with the server to recover the image. To recover the flash device image, complete the following steps: 1. Turn on the server. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 283: Using The Remote Presence Capability And Blue-Screen Capture

    To enable the remote presence feature, complete the following steps: 1. Install the virtual media key into the dedicated slot on the system board (see “Installing an IBM virtual media key” on page 186). 2. Turn on the server. Note: Approximately 3 minutes after the server is connected to ac power, the power-control button becomes active.
  • Page 284: Using The Embedded Hypervisor

    USB embedded hypervisor flash device. The USB flash device comes installed in the USB connector on the SAS/SATA RAID riser card (see the following illustration). Hypervisor is virtualization software that enables multiple IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 285: Enabling The Broadcom Gigabit Ethernet Utility Program

    operating systems to run on a host system at the same time. The USB flash device is required to activate the hypervisor functions. To start using the embedded hypervisor functions, you must add the USB flash device to the boot order in the Setup utility. To add the USB flash device to the boot order, complete the following steps: 1.
  • Page 286: Using The Lsi Configuration Utility Program

    – Integrated Striping (IS) (also known as RAID 0) Use this option to create an integrated striping array of two to eight disks. All data on the array disks will be deleted. IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 287: Starting The Lsi Configuration Utility Program

    6. To perform storage-management tasks, see the SAS controller documentation, which you can download from the Disk controller and RAID software matrix: a. Go to http://www.ibm.com/systems/support/. b. Under Product support, click System x. c. Under Popular links, click Storage Support Matrix.
  • Page 288: Ibm Advanced Settings Utility Program

    Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. To install the IBM Systems Director updates and any other applicable updates and interim fixes, complete the following steps.
  • Page 289: Updating The Universal Unique Identifier (Uuid)

    The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.
  • Page 290 Example that does not use the userid and password default values: asu set SYSTEM_PROD_DATA.SYsInfoUUID <uuid_value> user <user_id> password <password> IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 291 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
  • Page 292: Updating The Dmi/Smbios Data

    The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.
  • Page 293 <m/t_model> The server machine type and model number. Type mtm xxxxyy, where xxxx is the machine type and yyy is the server model number. <system model> The system model. Type system yyyyyyy, where yyyyyyy is the product identifier such as x3650M3. <s/n>...
  • Page 294 SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> host <imm_ip> v Bootable media: You can also build a bootable media using the applications available through the Tools Center Web site at http://publib.boulder.ibm.com/infocenter/toolsctr/ IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 295 From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. 5. Restart the server. Chapter 6. Configuration information and instructions...
  • Page 296 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 297: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
  • Page 298: Software Service And Support

    9 a.m. to 6 p.m. IBM Taiwan product service IBM Taiwan product service contact information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 299: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 300: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
  • Page 301: Particulate Contamination

    If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
  • Page 302: Telecommunication Regulatory Statement

    In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
  • Page 303: European Union Emc Directive Conformance Statement

    EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
  • Page 304: Japan Vcci Class A Statement

    Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Korea Communications Commission (KCC) statement IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 305: Russia Electromagnetic Interference (Emi) Class A Statement

    Please note that this equipment has obtained EMC registration for commercial use. In the event that it has been mistakenly sold or purchased, please exchange it for equipment certified for home use. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix B.
  • Page 306 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 307: Index

    172 battery 229 cabling CD-RW/DVD drive 214 system-board external connectors 16 cover 178 system-board internal connectors 15 DIMMs 217 caution statements 6 memory 217 CD drive customer replaceable units (CRUs) 157 See CD-RW/DVD © Copyright IBM Corp. 2012...
  • Page 308 170 pointing device, USB 48 trained service technicians viii power 55 serial port 59 ServerGuide 60 software 61 handling static-sensitive devices 171 USB port 61 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 309 9 hypervisor jumpers and switches problems 46 on the system board 17 using 264 LED errors IBM Advanced Settings utility program dc power supply 71 overview 270 LEDs IBM Support Line 280 ac power 13 IBM Systems Director, updating 270...
  • Page 310 IP address for web-based interface intermittent 47 access 266 keyboard 48 online memory 49 publications 6 microprocessor 51 service request 4 monitor 51 online-spare mode 221 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 311 problems (continued) replacing optional devices 54 battery 231 POST 28 CD-RW/DVD drive 214 power 55, 153 cover 178 serial port 59 DIMM air baffle 182 ServerGuide 60 Ethernet adapter 194 software 61 fan bracket 184 undetermined 154 hard disk drive 210 USB port 61 microprocessor 240 video 51, 61...
  • Page 312 186 system-locator LED 11, 14 removing 185 tape alert flags 108 web interface, logging on 266 tape drive web site connectors 24 publication ordering 279 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 313 web site (continued) ServerGuide 261 support 279 support line, telephone numbers 280 weight 8 working inside server 171 Index...
  • Page 314 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide...
  • Page 316 Part Number: 00V9828 Printed in USA (1P) P/N: 00V9828...

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