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4.
(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.
6.
(Trained technician only) Replace the affected microprocessor.
7.
Manually re-enable all affected DIMMs, and save the setting before restarting the server.
8.
(Trained Service technician only) Replace the affected microprocessor.
806f010c-2008ffff
Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 8)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2008ffff or 0x806f010c2008ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2.
Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing DIMM.
4.
(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.
6.
(Trained technician only) Replace the affected microprocessor.
7.
Manually re-enable all affected DIMMs, and save the setting before restarting the server.
8.
(Trained Service technician only) Replace the affected microprocessor.
806f010c-2009ffff
Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 9)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2009ffff or 0x806f010c2009ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2.
Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing DIMM.
806f010c-2008ffff • 806f010c-2009ffff
Appendix A. Integrated management module II (IMM2) error messages
379
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Troubleshooting
