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4.
(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.
6.
(Trained technician only) Replace the affected microprocessor.
7.
Manually re-enable all affected DIMMs, and save the setting before restarting the server.
8.
(Trained Service technician only) Replace the affected microprocessor.
806f010c-2010ffff
Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 16)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2010ffff or 0x806f010c2010ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2.
Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing DIMM.
4.
(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.
6.
(Trained technician only) Replace the affected microprocessor.
7.
Manually re-enable all affected DIMMs, and save the setting before restarting the server.
8.
(Trained Service technician only) Replace the affected microprocessor.
806f010c-2581ffff
Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2581ffff or 0x806f010c2581ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response: If the specified sensor is All DIMMs or One of the DIMMs, please the complete the following steps
until the problem is solved:
1.
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2.
Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
806f010c-2010ffff • 806f010c-2581ffff
Appendix A. Integrated management module II (IMM2) error messages
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Troubleshooting
