Copy Tech Support Dump - Motorola WiNG 5.7.1 System Reference Manual

12.1.5.3 Copy Tech Support Dump

Troubleshooting the Device
To troubleshoot some issues, the Support Center might require that some files be supplied to it. These files are compressed as
a .tar.gz file. This file must be sent to the Support Center on request.
To retrieve the Tech Support Dump files, do the following:
1. Select a target device from the left-hand side of the UI.
2. Select the down arrow next to the device to view a set of operations that can be performed on the selected device.
3. Select Troubleshooting
4. Select Copy Tech Support Dump
Figure 12-24 Device Browser
Figure 12-25 Device Browser - Options for a device
to expand its sub-menu.
Figure 12-26 Device Browser - Options for a device - Troubleshooting sub-menu
to display the Copy Tech Support Dump window.
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