Crash Files - Motorola WiNG 5 System Reference Manual

11 - 6 WiNG 5 Access Point System Reference Guide

11.2 Crash Files

Use the Crash Files screen to review files created when an access point encounters a critical error or malfunction.
Use crash files to troubleshoot issues specific to the device on which a crash event was generated.These are issues
impacting the core (distribution layer). Once reviewed, files can be deleted or transferred for archive. Crash files can
be sent to a support team to expedite issues with the reporting device.
To review crash files impacting the access point network:
1. Select Diagnostics
The crash files screen displays a list of device MAC addresses impacted by core dumps.
2. Select a device from those displayed in the lower, left-hand, side of the UI.
3. The screen displays the following for each reported crash file:
File Name
Size
Last Modified
Actions
4. Select a listed crash file and select the
external location.
5. To remove a listed crash file from those displayed, select the file and select the
> Crash Files
Figure 11-4 Crash Files screen
Displays the name of the file generated when a crash event occurred. This is
the file available to copy to an external location for archive and administration.
Lists the size of the crash file, as this information is often needed when
copying files to a location external to the access point.
Displays the time stamp of the crash file's most recent update.
Displays the action taken by the access point in direct response to the detected
crash event.
Copy button to display a screen used to copy (archive) the file to an
Delete button.