Motorola WA840G Troubleshooting

Motorola wa840g: supplementary guide

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Section 4:Troubleshooting

Hardware Solutions

This section will detail possible solutions to common problems that

might occur in using the Access Point (AP).

Contact

If you are unable to locate a solution here, please access our website

www.motorola.com/broadband/networking

You can also reach us 7 days a week, 24 hours a day at

1-877-466-8646.

My computer is experiencing difficulty connecting to the wireless

network.

Ensure that your Access Point (AP) is powered on and that the

Wireless LED is lit.

Ensure that your wireless adapter (PCI card, Notebook or

Ethernet adapter) is installed correctly and is active.

Ensure that your wireless adapter's radio signal is enabled.

Review your adapter's documentation for further instructions.

Ensure that your wireless adapter for your PC and the AP have

the same security settings that will allow your computer to access

the wireless network. Section 3: Wireless > Security details how

to adjust security settings.

Ensure that your AP is within range of your router or is not behind

obstruction, for example metal structures will interfere with the

signal, as will 2.4 GHz cordless phones, and microwaves.

Ensure that your antenna is connected and that your router's

antenna is also connected.

SECTION 4, TROUBLESHOOTING

for the latest information.

4-1

Table of Contents

Page 1: Hardware Solutions
Access Point (AP). Contact If you are unable to locate a solution here, please access our website www.motorola.com/broadband/networking You can also reach us 7 days a week, 24 hours a day at 1-877-466-8646. Hardware Solutions My computer is experiencing difficulty connecting to the wireless network.
Page 2: Troubleshooting
SECTION 4 My computer is experiencing difficulty in connecting to the AP. Check that all of your cable connections are tight and secured. This includes the cables from the wall to your modem, between the router and modem, and, if available, from the AP to your PC. Ensure that your LEDs are not lit information about LED descriptions, see Section 1: Overview.
Page 3: Software Solutions
TROUBLESHOOTING Software Solutions I would like to see if my Internet connection is alive. For this, you will use the ping command to test the connection. Before attempting, ensure that Obtain an IP address automatically has been selected in the computer’s settings and that you have an IP address assigned.
Page 4 SECTION 4 If you do NOT receive a reply, try from a different computer to verify that the first PC is not the cause of the problem. If you cannot determine your ISP’s default gateway, ping www.yahoo.com or another known web location. I cannot access the Web-Based Configuration Utility for the AP.