General Problems; Hard Disk Drive Problems - Lenovo System x3650 M5 Installation And Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a Trained
technician.
v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new
device drivers or to submit a request for information.
Symptom
The DVD drive tray is not
working.

General problems

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new
device drivers or to submit a request for information.
Symptom
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.

Hard disk drive problems

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the support website at http://support.lenovo.com/ to check for technical information, hints, tips, and new
device drivers or to submit a request for information.
Symptom
A hard disk drive has failed,
and the associated yellow hard
disk drive status LED is lit.
Action
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
Action
If the part is a CRU, replace it. If the part is a microprocessor or the system board,
the part must be replaced by a trained technician.
1. See "Nx-boot failure" on page 116 for more information.
2. See "Recovering the server firmware (UEFI update failure)" on page 113 for
more information.
Action
Replace the failed hard disk drive (see "Removing a hot-swap hard disk drive" on
page 155 and "Replacing a hot-swap hard disk drive" on page 157).
Chapter 3. Troubleshooting
87