General Problems - Lenovo System x3650 M5 Installation And Service Manual

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• Follow the suggested actions in the order in which they are listed in the Action column until the problem is

• If an action step is preceded by "(Trained technician only)," that step must be performed only by a Trained

• Go to the support website at

and new device drivers or to submit a request for information.

The optional DVD drive is not

A CD or DVD is not working

The DVD drive tray is not

General problems

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

http://www.lenovo.com/support

1. Make sure that:

• The SATA connector to which the DVD drive is attached is enabled in the

Setup Utility.

• All cables and jumpers are installed correctly.

• The correct device driver is installed for the DVD drive.

2. Run the DVD drive diagnostic programs.

3. Reseat the following components:

a. DVD drive

b. DVD drive cable

4. Replace the components listed in step 3 one at a time, in the order shown,

restarting the server each time.

5. (Trained technician only) Replace the system board.

1. Clean the CD or DVD.

2. Replace the CD or DVD with new CD or DVD media.

3. Run the DVD drive diagnostic programs.

4. Reseat the DVD drive.

5. Replace the DVD drive.

1. Make sure that the server is turned on.

2. Insert the end of a straightened paper clip into the manual tray-release opening.

3. Reseat the DVD drive.

4. Replace the DVD drive.

to check for technical information, hints, tips,

Troubleshooting