Lenovo System x3650 M5 Installation And Service Manual page 419

Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the
failing DIMM.
4. If the problem occurs on the same DIMM
connector, check the DIMM connector. If the
connector contains any foreign material or is
damaged, replace the system board.
5. (Trained technician only) Remove the affected
microprocessor and check the microprocessor socket
pins for any damaged pins. If a damage is found,
replace the system board.
(Trained technician only) Replace the affected
6.
microprocessor.
Manually re-enable all affected DIMMs if the server
7.
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8. (Trained technician only) Replace the affected
microprocessor.
806f010c-2013ffff Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 19)
Explanation: This message is for the use case when an
implementation has detected a Memory uncorrectable
error.
May also be shown as 806f010c2013ffff or
0x806f010c2013ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
806f010c-2013ffff • 806f010c-2014ffff
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the
failing DIMM.
4. If the problem occurs on the same DIMM
connector, check the DIMM connector. If the
connector contains any foreign material or is
damaged, replace the system board.
5. (Trained technician only) Remove the affected
microprocessor and check the microprocessor socket
pins for any damaged pins. If a damage is found,
replace the system board.
6. (Trained technician only) Replace the affected
microprocessor.
7. Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8. (Trained technician only) Replace the affected
microprocessor.
806f010c-2014ffff
Explanation: This message is for the use case when an
implementation has detected a Memory uncorrectable
error.
May also be shown as 806f010c2014ffff or
0x806f010c2014ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the
failing DIMM.
4. If the problem occurs on the same DIMM
connector, check the DIMM connector. If the
Appendix A. Integrated management module II (IMM2) error messages
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 20)
405