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Troubleshooting tables
Use this information to troubleshoot problems in the blade server.
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. If these symptoms are related to shared BladeCenter unit resources, see
"Solving shared BladeCenter resource problems" on page 222.
If you cannot find a problem in these tables, see Chapter 6, "Diagnostics," on page
93 for information about testing the blade server.
If you have just added new software or a new optional device, and the blade
server is not working, complete the following steps before you use the
troubleshooting tables:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine whether the blade server is running
3. Reinstall the new software or new device. For more information, see the
General problems
Use this information to resolve a general hardware problem.
IBM updates the support website with the latest tips and techniques that you can
use to resolve any problems. Go to the BladeCenter support search website at
http://www.ibm.com/supportportal/ to see if any service bulletins have been
generated.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are consumable, structural, or CRU
parts.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.
correctly. For more information, see "POST" on page 95.
documentation that came with the new software or device.
Action
If the part is a CRU, replace it - See "Removing and replacing Tier 1 customer
replaceable units (CRUs)" on page 61 or "Removing and replacing Tier 2 CRUs"
on page 81 to replace the failed component. Some tier 2 CRU parts must be
replaced by a trained technician.
1. See "Nx boot failure" on page 221 for more information.
2. See "Recovering from a UEFI update failure" on page 217 for more
information.
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Chapter 6. Diagnostics
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