Recording Audio Calls; Guidelines When Recording Calls; Record A Call - Polycom VVX 101 Series User Manual

Recording Audio Calls

On VVX 401/411, 500/501, 600/601, and 1500 phones, you can record audio calls onto a USB flash drive
connected to your phone. Recordings are stored as .wav files on the USB flash drive, and you can record
up to four hours in one file. For a list of supported USB flash drives to record phone audio, see Technical
Bulletin 38084: Supported USB Devices on
Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support
page on Polycom Voice
When you attach a USB flash drive to your phone, a USB icon
message that tells you how much recording time is available. On the VVX 600/601, you can tap
your recordings and USB properties.
Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator for more information.
R :
ELATED INFORMATION
USB Port

Guidelines when Recording Calls

The following are a list of guidelines to follow when recording audio calls:
● Inform contacts when you are recording a call.
● Make sure you mute your audio when you are placed on hold while recording the call. When you
place a call on hold while recording, the recording pauses. However, when another person places
you on hold, the recording continues.
● During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from
person B and person C. All three calls are recorded in the same file.

Record a Call

You can record all active calls on your phone. You cannot record calls when there are no connected calls
on your phone, when you place a new call to transfer a call or initiate a conference, or when you have an
incoming call.
Make sure to inform your contacts on the call before you begin recording.
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