Holding Or Passing Calls; Pass An Scap Call; Resume A Passed Scap Call; Broadsoft Uc-One Simultaneous Ring - Polycom VVX 101 Series User Manual

Holding or Passing Calls

You can choose to hold or pass a call on the shared SCAP line. When you place a call on hold, the call is
held on your phone, only you can view the held status of the call, and only you can resume the call.
Passing a call enables other group members to resume the call on the shared line.
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ELATED INFORMATION
Holding and Resuming Calls

Pass an SCAP Call

When you pass a call, you enable SCAP group members to view the held status of the call and resume the
call. You cannot pass active bridge calls on the shared line.
» During an active call, select Pass.
The call is placed on hold, and all members on the shared line can view and resume the passed call.

Resume a Passed SCAP Call

Any group member can resume a passed call on the shared line. When an active call is passed on the
shared line, all group members are notified of the call's new status by a flashing red LED light on the line
key on all members' phones, if enabled by your system administrator.
When a passed call is resumed by another group member, the other group members are notified of the call's
new status with a steady red LED light on the line key on the members' phone.
» Do one of the following:
 Select the corresponding line key and lift the handset.
 Press and hold the corresponding line key and select Resume.

BroadSoft UC-One Simultaneous Ring

When your phone is registered with a BroadWorks server and you are signed into the phone with your
BroadSoft UC-One credentials, you can use the Simultaneous Ring feature to add a list of up to 10
extensions and phone numbers that will ring simultaneously when you receive an incoming call on your line.
When the incoming call is answered on one of the phones added to your Simultaneous Ring list, the call is
logged in the Missed Calls list on the other phones. Unanswered incoming calls are logged in the Missed
Calls lists on all connected phones.
Check with your system administrator to find out if this feature is available on your phone.

Create a Personal Ring Group

Before you can add numbers to your personal ring group, you need to enable the Simultaneous Ring feature
on your phone.
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ASK
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
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Shared Lines
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