Polycom VVX Camera IP Phone Add-On Manuals

Table of Contents

3

Before You Begin

11

Audience, Purpose, and Required Skills

11

Related Documentation

11

Get Help

12

Polycom Partner and Solution Resources

12

The Polycom Community

12

Getting Started with a VVX Business Media Phone

13

Overview of Phone Hardware and Keys

13

VVX 201 Hardware

13

VVX 300 Series Hardware

15

VVX 400 Series Hardware

16

VVX 500 Series and VVX 600 Series Hardware

18

Securing Your Phone with the Security Slot

19

Navigating VVX Business Media Phone

20

Accessing Screens on VVX Business Media Phone

20

Icons and Status Indicators

23

Entering Information in Data Fields

28

Entering Information Using the Dial Pad

28

Enter Information Using the Onscreen Keyboard

29

Entering Chinese Characters with Pinyin

30

Logging into and Locking Your Phone

32

Signing into Skype for Business

32

Sign in Using Your Skype for Business User Credentials

32

Sign into Skype for Business on Your Computer Using Btoe

32

Sign in Using Your Skype for Business PIN Authentication

33

Sign into Skype for Business Using Web Sign in

33

Set the Time and Date Format

33

Sign out of Skype for Business

34

Locking Your Phone

34

Set a Lock Code

34

Lock Your Phone

35

Unlock the Phone

35

Change Your Lock Code

35

Reset Your Lock Code

36

Disable Device Lock

36

Audio Calls

37

Placing and Answering Audio Calls

37

Placing Audio Calls

37

Redial a Number

41

Answering Audio Calls

42

Switch Among the Handset, Headset, and Speakerphone

44

Mute and Unmute Audio

44

Holding and Resuming Calls

45

Hold a Call

45

Resume a Call

45

Resume a Call on a VVX Expansion Module

45

End an Active Audio Call

45

End a Held Call

45

Transferring Calls

46

Choose a Default Transfer Type

46

Transfer a Call

46

Cancel a Transfer

47

Parking and Retrieving Calls on the Skype for Business Server

47

Park Skype for Business Calls

47

Retrieving Parked Skype for Business Calls

48

Managing Calls

48

Display Calls from the Lines Screen

49

Display Calls from the Calls Screen

49

Manage a Call from the Calls Screen

49

Ignoring or Rejecting Incoming Calls

49

Ignore or Silence an Incoming Call

50

Reject Incoming Calls

50

Reject Calls from a Contact

50

Rejecting Calls with Do Not Disturb

50

Redirecting Incoming Calls

52

Forwarding Incoming Skype for Business Calls

52

Divert Calls to a Contact

53

Conference Calls

54

Tips for Conference Calls

54

Initiating a Skype for Business Conference Call

54

Initiate a Skype for Business Conference

54

Initiate a Conference Call During a Skype for Business Call

55

Initiating a Group Conference Call

55

Initiate a Group Conference Call

55

Initiate a Group Conference Call with a Distribution List

55

Add Contacts to a Skype for Business Conference Call

56

Send Contacts Active Conference Information

56

Viewing a List of Skype for Business Conference Participants

56

Exit the Roster

57

Return to the Roster

57

Managing Skype for Business Conference Participants

57

Muting Conference Participants

58

Demote or Promote Conference Participants

58

Enable and Disable Conference Announcements

59

Remove Conference Participants

59

Lock and Unlock a Conference Call

59

Admit or Deny Participants to a Locked Conference Call

59

Shared Lines

61

Shared Line Limitations

61

Missed and Received Calls on Shared Lines

61

Hold a Call Privately on a Shared Line

61

Shared Line Appearance for Skype for Business

62

Shared Line Appearance Limitations

62

Answering SLA Calls

62

Resume Held SLA Calls

63

Boss-Admin for Skype for Business

63

Assign Delegates

63

View the Delegates Group

64

View the Boss Group

64

Set a Ringtone for Boss Calls

65

Edit the Delegates Group

65

Managing Calls on the Boss's Line

65

Join Conference Calls for a Boss

68

Recording Audio Calls

69

Guidelines When Recording Calls

69

Record a Call

70

Manage a Call While Recording

70

Pause a Recording

70

Resume a Recoding

70

Stop Recording

70

Record a Conference Call

71

Browse Recorded Calls

71

Play a Recorded Call

71

Pause and Resume Played Recordings

72

Stop Playing a Recording

72

Rename a Recording

72

Delete a Recording

72

Call Lists, Distribution Lists, and Directories

74

Recent Calls

74

View Recent Calls

74

Sort Recent Call Entries

75

Sort Entries by Call Type

75

Edit a Recent Call Entry

75

Delete a Recent Call Entry

75

Save a Recent Call Entry

76

View Call Details

76

Contact Directory

76

Search for a Contact in the Contact Directory

76

Add a Contact to the Contact Directory

77

View Contact Information

77

Update a Contact's Information

77

Delete a Contact from the Contact Directory

78

Corporate Directory

78

Searching the Corporate Directory

78

Add Corporate Directory Contacts to the Contact Directory

79

Searching the Skype for Business and Outlook Directories

80

Search the Skype for Business Directory

80

Saving Contacts from the Skype for Business Directory

80

Search the Outlook Directory

81

Save Outlook Contacts to the Contact Directory

81

Managing Skype for Business Distribution Lists

81

Maximum Number of Distribution List Members

81

Search for Skype for Business Distribution Lists

82

Save a Distribution List to the Contacts List

82

View Contact Information for a Distribution List

83

View Contact Information for a Member of a Distribution List

83

Delete a Distribution List

83

Favorites and Contact Lists

84

Managing Favorites

84

Add Favorites

84

Viewing Favorites

84

Reorder Favorites

85

Delete Favorites

85

Skype for Business Contacts

86

Unified Contact Store

86

Add a Contact to Your Microsoft Skype for Business Contact List

86

View Skype for Business Favorites and Groups

87

Assign Skype for Business Contacts to Line Keys

87

Skype for Business Contacts' Presence Information

88

View the Skype for Business Contacts' Information

90

Change the Privacy Relationship for a Contact

91

Accessing, Sending, and Broadcasting Messages

92

Access Skype for Business Voicemail Messages

92

Managing Skype for Business Voicemail Messages

92

Call a Contact from Voicemail

92

Delete Voicemail Messages

92

Mark Message as Read

93

Instant Messaging

93

Send Instant Messages

93

Read Instant Messages

93

Reply to Instant Messages

94

Delete Instant Messages

94

Broadcasting Messages with Group Paging

94

Send a Group Page

94

Receiving Pages

95

Group Paging Settings

96

Broadcasting Messages with Push to Talk

97

Send a PTT Broadcast

97

Receiving PTT Broadcasts

98

Reply to PTT Broadcasts

99

End PTT Broadcasts

99

Push-To-Talk Settings

99

Phone Applications

101

Using the Calendar

101

Open the Calendar

101

Navigate to Other Views

101

Display Meeting View

102

Meeting Reminders

102

Joining Calendar Meetings

103

Navigating the Browsers

104

View the Idle Browser

104

Open the Web Browser

105

VVX Business Media Phone Settings

106

Password Required to Access Basic Settings

106

Set the Language

106

Change the Time and Date Format

107

Disable the Time and Date Display

107

Backlight Intensity and Timeout

107

Set the Backlight Intensity

108

Set the Backlight Timeout

108

Changing Your Background

108

Change the Background Picture

108

Adding Personal Photos as Your Background

109

Reset Your Background

110

Customizing Line Keys

110

Customize the Columns on the Lines Screen

111

Enable Transparent Line Keys

111

Show Only Your Line Registration

112

Enable Line Key Customization

112

Insert an Empty Line Key

112

Clear a Line Key

113

Delete a Line Key

113

Reset Customized Line Keys

113

Screen Savers

113

Enable Screen Savers

114

Use Personal Photos as Screen Savers

114

Disable the Screen Saver

115

Use Your Phone as a Digital Picture Frame

115

Picture Frame Icons

116

Power-Saving Mode

117

Change Your Office Hours

117

Change Timeouts

117

Changing Audio Settings

118

Change Incoming Call Notifications

118

Set a Ringtone for Incoming Calls

118

Set a Ringtone for Individual Contacts

118

Change the Volume

119

Update Your Skype for Business Presence

119

Adding a Profile Photo to Display on the Lock Screen

119

Phone Accessories and Computer Applications

120

Using a Headset with Your Phone

120

Connecting a Headset

120

Use Your Headset for All Calls

121

Reactivate Headset Memory Mode

121

Using Electronic Hookswitch

121

Disconnect Your Headset

123

Using Bluetooth Headsets with VVX 600 Phones

123

Controlling Your Phone with Polycom Desktop Connector

125

Setting up and Enabling the Polycom Desktop Connector

125

Using the Polycom Desktop Connector

128

Connecting a Netgear Wi-Fi Adapter to Your Phone

131

Connect the Wi-Fi Adapter

131

Connecting Polycom VVX Expansion Modules to Your Phone

132

VVX Color Expansion Module Hardware Features

132

Connect VVX Expansion Modules

134

Connect Additional Expansion Modules

134

Assigning Contacts and Favorites to VVX Expansion Modules

134

Navigate VVX Color Expansion Module Paging

136

Changing the Backlight Intensity on VVX Expansion Modules

138

Connecting to Skype for Business on Your Phone Using Better Together over Ethernet

138

Installing the Polycom Better Together over Ethernet Connector

138

Pairing Your Phone with Your Computer

140

Set Your Phone as Your Primary Audio Device

143

Use Btoe to Open the Web Configuration Utility

143

Using Btoe to Lock and Unlock Your Phone

144

Using Btoe to Manage Calls on Your Phone and Skype for Business Client

144

Disable Btoe on Your Phone

145

Stop Btoe on Your Computer

146

Uninstall the Polycom Btoe Connector

146

Accessibility Features

147

Features for Hearing-Impaired Users

147

Features for Mobility-Impaired Users

148

Features for Vision-Impaired and Blind Users

149

Maintaining VVX Business Media Phone

150

Investigate Warnings

150

Remove Warnings

150

Restart VVX Business Media Phone

151

Update the Configuration for VVX Business Media Phone

151

Test the Hardware

151

Clean the Touchscreen

152

View Software Details

152

Updating Your Skype for Business Phone Software

153

View Software Update Information

153

Update Your Skype for Business Phone Software

153

Update Skype for Business Software Later

153

Troubleshooting

154

Speakerphone

154

USB Port

154

Check the Status of the Calendar

154

Polycom Desktop Connector

155

Troubleshoot Audio and Echo Issues

156

Bluetooth Headset

156

Recording Issues and Solutions

156

Better Together over Ethernet

157

Troubleshoot Polycom Btoe Connector Installation

157

Troubleshoot Polycom Btoe Connector Start Issues

157

Troubleshoot Pairing

158

Login Credentials

158

Set Log Levels

159

Send Log Files to the Skype for Business Server

159

Send Log Files to the Skype for Business Server Using the Web Configuration Utility

159

Polycom VVX Camera IP Phone Add-On Manuals

Table of Contents

Table of Contents

Table of Contents

About this Guide

Who Should Read this Guide

Conventions Used in this Guide

What's in this Guide

Related Documents

1 : Getting Started

Phone Keys and Hardware

Phone Views

Understanding Phone Icons and Status Indicators

Navigating Your Phone Interface

Entering Data and Updating Fields

Cleaning the Touchscreen

Registering the Phone

Configuring Your Phone Using the Web Configuration Utility

2 : Using Basic Features

How Your Phone Handles Calls

Answering Calls

Managing Multiple Calls

Placing Calls

Ending Calls

Using Headsets

Responding to Incoming Calls

During Calls

Setting up and Handling Conference Calls

Changing the Way Calls Are Answered

Listening to Voicemail

Viewing Recent Calls

Working with Your Contact Directory

Working with a Corporate Directory

Controlling What Is Heard

Managing Favorites

Working with Shared Lines

3 : Using Video and the Polycom VVX Camera

Handling Video Calls Without a VVX Camera

Using a VVX Camera

Calling Using the H.323 Protocol

Placing Audio-Only Calls

Tips for Video Calls

4 : Using Advanced Features

Using Buddy Lists

Integrating with Microsoft Lync Server

Recording Calls

Playing Back Recorded Calls

Using the Browser

Broadcasting Messages Using Push-To-Talk and Group Paging

Using the Calendar

Using a Mouse and Keyboard with Your Phone

Logging into Phones

Locking the Phone

Accessing Features with Your Login Credentials

5 : Customizing the Phone's Display

Changing the Language on Your Phone

Changing the Time and Date Display

Changing the Backlight

Changing the Background Picture

Displaying Screen Savers

Using the Phone as a Digital Picture Frame

Using Power-Saving Mode

6 : Administrative Tasks

Investigating Phone Warnings

Restarting the Phone

Updating Phone Configuration

Testing Phone Hardware

7 : Copyright, Safety, and Regulatory Notices

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

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