Polycom VVX 101 Series User Manual

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USER GUIDE
UC Software 5.5.0 | May 2016 | 3725-46211-006A
®
Polycom
VVX Business Media Phones
Applies to Polycom VVX 101, 201, 300 Series, 400 Series,
500 Series, 600 Series, and 1500 Business Media Phones,
Polycom VVX Expansion Modules, and Polycom VVX
Camera

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Summary of Contents for Polycom VVX 101 Series

  • Page 1 UC Software 5.5.0 | May 2016 | 3725-46211-006A ® Polycom VVX Business Media Phones Applies to Polycom VVX 101, 201, 300 Series, 400 Series, 500 Series, 600 Series, and 1500 Business Media Phones, Polycom VVX Expansion Modules, and Polycom VVX Camera...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
  • Page 3: Table Of Contents

    Related Documentation ............1 Overview of Polycom VVX Business Media Phones ......3 Overview of Phone Hardware and Keys .
  • Page 4 Set a Protocol for Placing Calls Automatically .......38 Polycom, Inc.
  • Page 5 Add a Remote Office Number ......... . .50 Polycom, Inc.
  • Page 6 Muting Advance Conference Participants ........61 Mute and Unmute All Advanced Conference Participants ....61 Polycom, Inc.
  • Page 7 Place a Call on Behalf of an Executive ........71 Polycom, Inc.
  • Page 8 Display Video Calls in Full Screen ..........86 Polycom, Inc.
  • Page 9 Perform a Simple Search of the Global Address Book ......100 Perform an Advanced Search of the Global Address Book ....100 Polycom, Inc.
  • Page 10 Updating Your Buddy Status ..........112 Polycom, Inc.
  • Page 11 Display Meeting View ........... .125 Polycom, Inc.
  • Page 12 Use Personal Photos as Screen Savers ........139 Polycom, Inc.
  • Page 13 Connect Using the Indirect Method ........153 Disable the Polycom Desktop Connector ........154 Using the Polycom Desktop Connector .
  • Page 14 Polycom Desktop Connector ........
  • Page 15 Recording ..............180 Polycom, Inc.
  • Page 16: Before You Begin

    Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety guidance.
  • Page 17 Polycom Voice Support page. These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find these documents on the Polycom Profiled UC Software_Features Polycom Engineering Advisories_and Technical Notifications support pages. Polycom, Inc.
  • Page 18: Overview Of Polycom Vvx Business Media Phones

    Overview of Polycom VVX Business Media Phones Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This section details your phone's components, the screen layout of your phone, and how to navigate your phone's interface.
  • Page 19 Overview of Polycom VVX Business Media Phones Figure 1: VVX 101 and 201 hardware features VVX 101 and 201 Hardware Feature Descriptions Reference Number Feature Feature Description Hookswitch Cradles the handset and end calls. Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.
  • Page 20: Vvx 300 Series Hardware

    Overview of Polycom VVX Business Media Phones VVX 101 and 201 Hardware Feature Descriptions (continued) Reference Number Feature Feature Description Soft keys Enable you to select context sensitive keys that display along the bottom of the screen. Home key Displays the Home screen from other screens, and displays the Lines and Calls screen from the Home screen.
  • Page 21: Vvx 400 Series Hardware

    Overview of Polycom VVX Business Media Phones VVX 300 Series Hardware Feature Descriptions (continued) Reversible Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.
  • Page 22: Polycom, Inc

    Overview of Polycom VVX Business Media Phones Figure 3: VVX 400 series hardware features VVX 400 Series Hardware Feature Descriptions Reference Feature Feature Description Number Security slot Enables you to attach a universal security cable lock to your phone so you can (on top) secure it to a desktop.
  • Page 23: Vvx 500 Series And Vvx 600 Series Hardware

    Overview of Polycom VVX Business Media Phones VVX 400 Series Hardware Feature Descriptions (continued) Mute key Mutes local audio during calls and conferences. The key glows red when activated. Speakerphone Enables you to place and receive calls using the speakerphone. The key glows green when activated.
  • Page 24: Polycom, Inc

    Overview of Polycom VVX Business Media Phones Figure 4: VVX 500 series and VVX 600 series hardware features VVX 500 Series and 600 Series Hardware Feature Descriptions Reference Feature Feature Description Number Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle.
  • Page 25: Vvx 1500 Hardware

    Overview of Polycom VVX Business Media Phones VVX 500 Series and 600 Series Hardware Feature Descriptions (continued) Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.
  • Page 26: Polycom, Inc

    Overview of Polycom VVX Business Media Phones VVX 1500 Hardware Feature Descriptions Reference Feature Feature Description Number Camera Provides near-site video. The camera barrel is located directly behind the camera lens. The camera barrel adjusts the camera angle. Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen.
  • Page 27: Securing Your Phone With The Security Slot

    By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Refer to the universal security documentation for more information on securing your phone.
  • Page 28: Calls Screen

    Overview of Polycom VVX Business Media Phones A Page Indicator also displays at the bottom of the screen to show the page you are currently viewing, as shown next. On VVX 500/501 and 600/601 phones, you can press and hold the Page Indicator to control how many icons display on the Home screen.
  • Page 29: Display The Calls Screen

    Overview of Polycom VVX Business Media Phones Figure 8: Calls screen on VVX 500 and 600 series phones Display the Calls Screen When you have more than one call on your phone, you can display the Calls screen from any other screen on your phone.
  • Page 30: Display The Lines Screen

    Overview of Polycom VVX Business Media Phones Display the Lines Screen You can view the Lines screen at any time on your phone from any other screen. » Press the Home key Active Call Screen The Active Call screen is supported on VVX 1500, 500/501, and 600/601 phones, and the screen is displayed when you place a call and have an active call in progress.
  • Page 31: Icons And Status Indicators

    Overview of Polycom VVX Business Media Phones ● If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen. On VVX 1500 phones, the Home screen is the default screen, and you can only view the Active Call screen when your phone has an active call in progress.
  • Page 32 Overview of Polycom VVX Business Media Phones Icons on VVX 101 and 201 Phones (continued) Icon Description Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (Unknown)
  • Page 33 Overview of Polycom VVX Business Media Phones Icons on VVX 300 Series Phones (continued) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (Unknown) Icons on VVX 400 Series Phones Icon Description Icon Description Registered line Phone warning Unregistered line...
  • Page 34 Overview of Polycom VVX Business Media Phones Icons and Status Indicators on VVX 500 Series and 600 Series Phones Icon Description Icon Description Registered line Status indicators in Lines screen. A flashing red bar indicates held calls. A green bar indicates an active call.
  • Page 35 Overview of Polycom VVX Business Media Phones Icons and Status Indicators on VVX 1500 Icon Description Icon Description Line (registered, private) Audio-only Call Line (registered, shared) Audio Call with Polycom HD Voice Line (unregistered) Video Call Buddy Status (Online) Video Call with Polycom HD Voice...
  • Page 36: Entering Information In Data Fields

    Overview of Polycom VVX Business Media Phones Icons and Status Indicators on VVX 1500 (continued) Presence status (Busy) Presence status (Offline) Presence status (Away) Presence status (No information) ELATED INFORMATION Status Indicators and Messages for the VVX Camera Monitor Contacts on Your Buddy List...
  • Page 37: Entering Information Using The Dial Pad

    Overview of Polycom VVX Business Media Phones ELATED INFORMATION Entering Information Using the Dial Pad Enter Information Using the Onscreen Keyboard Entering Information Using the Dial Pad You can use the dial pad keys on your phone console to edit or update field information. The following table describes how to enter different types of data on your phone using the dial pad.
  • Page 38: Enter Information Using The Onscreen Keyboard

    Overview of Polycom VVX Business Media Phones Enter Information Using the Onscreen Keyboard The onscreen keyboard is available on VVX1500, 500, and 600 phones, and the keyboard enables you to enter field information using your touchscreen. The onscreen keyboard is displayed on screen when data fields are available.
  • Page 39: Using The Pinyin Input Widget

    Overview of Polycom VVX Business Media Phones Note: For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input web site. Using the PinYin Input Widget You can enter Chinese characters in the contact directory, corporate directory, and browser using the PinYin input widget and the dial pad keys or onscreen keyboard.
  • Page 40 Overview of Polycom VVX Business Media Phones 1 Tap 2 Tap to verify that PinYin is the default input mode. A list of language options display. 3 Ensure that XT9 PinYin is selected. 4 Enter the PinYin text using the onscreen keyboard.
  • Page 41: Logging Into And Locking Your Phone

    Depending on how your system administrator set up the user login feature, you may need to log into a phone before you can use it. By default, Polycom phones do not require you to log in before you can use them.
  • Page 42: Log Out Of Your Phone

    Your system administrator provides you with login credentials that you can use to log into a visitor desk phone. By default, Polycom phones do not require you to log in before you can use them. However, if you do not log in, you see only the phone's default profile.
  • Page 43: Log Out Of A Visitor Desk Phone

    If you do not sign out of a host phone after a designated time set by your system administrator, you are automatically logged out of the host phone. Polycom, Inc.
  • Page 44: Log In To A Guest Acd Phone

    Your system administrator provides you with your BroadSoft UC-One credentials. This feature is not available for VVX 1500 phones. Check with your system administrator to find out if this feature is available on your phone. 1 Navigate to Settings > Basic > UC-One Credentials. Polycom, Inc.
  • Page 45: Locking Your Phone

    2 From the Lock Phone screen, select Allow ringing when locked (the default setting) if you want your phone to ring when you have an incoming call. When you choose this option, you can answer a call by entering your user password or guest PIN. Polycom, Inc.
  • Page 46: Unlock Your Phone

    For VVX 1500 phones, navigate to Menu > Settings > Advanced. 2 Enter your user password, and select Enter. 3 From the Advanced screen, select Change User Password. 4 From the Change User Password screen, enter your old and new password information, and select Enter. Polycom, Inc.
  • Page 47: Audio Calls

    The following call charge information displays on your phone for outgoing calls: ● Call initiation costs—the initial cost for placing a call. ● Cumulative call costs—the accruing cost of the ongoing call. ● Completed call costs—the total cost of the call after the call ends. Polycom, Inc.
  • Page 48: Place A Call From The Dialer

     On VVX 1500 phones, press the Directory key, and select Call Lists. 2 From the Calls List screen, select a contact and select Dial. On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a contact. Polycom, Inc.
  • Page 49: Calling Favorites

    New Call screen. 1 Do one of the following:  Select Directories.  Navigate to New Call > Directory.  On the VVX 1500, press the Directory key. 2 Choose a directory. 3 From your directory, select a contact. Polycom, Inc.
  • Page 50: Call A Contact From The Directory Search Screen

    You can place an intercom call to a contact to quickly relay a message. 1 From the Home screen, select the Intercom icon or select the Intercom soft key. The New Call screen is displayed. 2 Enter a number or select a contact. Polycom, Inc.
  • Page 51: Place An Intercom Call During A Call

    The call is placed and is displayed on your phone's screen. ELATED INFORMATION Connecting Polycom VVX Expansion Modules to Your Phone Place a Call with a Hidden Number When your phone is registered with the BroadSoft BroadWorks server, you can choose to hide your phone number when you place a call.
  • Page 52: Redial A Number

    Place an Audio Call using H.323 By default, your phone uses the SIP protocol, URL, to place audio calls. You can choose to use H.323 Protocol to place calls on VVX 1500, 500/501, and 600/601 phones. 1 Select New Call. Polycom, Inc.
  • Page 53: Set A Protocol For Placing Calls Automatically

    When you receive an incoming call, your phone rings and an Incoming Call screen is displayed, as shown next. In the Incoming Call screen, you can choose to answer or reject the incoming call. Figure 1: Incoming Call window Polycom, Inc.
  • Page 54: Answer A Call From The Calls Screen

    2 From the Auto Answer screen, select Auto Answer SIP Calls, and select Yes. 3 If your phone supports H.323 protocol, select Auto Answer H.323 Calls, and select Yes. This option is displayed only if your phone supports the H.323 protocol. Polycom, Inc.
  • Page 55: Answer A Call On A Locked Phone

    You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. » Press the expansion module line key with a flashing green LED indicator. ELATED INFORMATION Connecting Polycom VVX Expansion Modules to Your Phone Polycom, Inc.
  • Page 56: Switch Among The Handset, Headset, And Speakerphone

    If you're in the Calls screen, highlight the call first. A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 101 and 201 phones. Polycom, Inc.
  • Page 57: Resume A Call

    You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer type for all calls. Consultative is set as the transfer type by default. Polycom, Inc.
  • Page 58: Transfer A Call

    When a contact sends a parked call to your extension, the following notifications are displayed or played on your phone: ● The Call Park icon Polycom, Inc.
  • Page 59: Retrieve A Broadsoft Call

    When a parked call is retrieved by a contact monitoring your line, the Call Park icon and status message is removed from the line. » Press New Call and dial *88 and the extension the call was parked on. For example, dial *884144. Polycom, Inc.
  • Page 60: Ignore A Parked Call

    » Do one of the following:  Press and hold the line key.  Tap and hold the phone line.  On VVX 500/501 and 600/601 phones, swipe the screen from right to left. Polycom, Inc.
  • Page 61: Display Calls From The Calls Screen

    If you have an active call and numerous held calls on a line, the Active Call screen is displayed and a list of held calls is displayed above the soft keys, as shown next. If you have only held calls on your line, the Active Call screen does not display. Polycom, Inc.
  • Page 62: View A List Of Calls

     Tap Resume or press the Hold key.  Tap End Call to end a call with a contact. You can end active calls only, so resume the held call first before ending it.  Tap Transfer to send the call to another contact. Polycom, Inc.
  • Page 63: Managing Calls Remotely

    2 Select a line. 3 Select BroadWorks Anywhere and press Add. 4 Enter information for the Status, Name, Primary Number, and Alt. Number/SIP URI fields, if applicable. 5 Choose the settings you want to enable. 6 Press Save. Polycom, Inc.
  • Page 64: Edit Broadworks Anywhere Locations

    ID. Contact your system administrator or your service provider for more information on using Remote Office. Polycom, Inc.
  • Page 65: Add A Remote Office Number

    Do Not Disturb to reject all calls for a brief time period. Note: You cannot reject calls on shared lines. You can only silence the ringer. Polycom, Inc.
  • Page 66: Ignore Or Silence An Incoming Call

    ● When your phone is idle, the DND icon is displayed next to your phone line on the Lines screen. If you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed instead. ● The message “Do Not Disturb” is displayed in the status bar on all phones. Polycom, Inc.
  • Page 67: Enable And Disable Do Not Disturb

    Reject Calls with Do Not Disturb on One Line If enabled, you can choose to enable DND for a particular line and not all lines. 1 Select DND. On VVX 1500 phones, press the DND key. 2 From the Line Select screen, select a line. Polycom, Inc.
  • Page 68: Reject Anonymous Calls

    You can forward an incoming call directly to a contact without answering the call. You cannot forward calls in this way on shared lines. 1 In the Incoming Call screen, select Forward. 2 From the Call Forwarding screen, enter the forwarding number, and select Forward. Polycom, Inc.
  • Page 69: Forward All Incoming Calls To A Contact

    2 From the Contact Directory, select a contact. On VVX 1500 phones, select a contact, then tap Edit. 3 From the Contact Information screen, select Edit or tap 4 From the Edit Contact screen, select Divert Contact, and enter a contact's number. Polycom, Inc.
  • Page 70 Audio Calls 5 Select Auto Divert > Enabled. 6 Select Save. Polycom, Inc.
  • Page 71: Conference Calls

    Note: If your phone is registered with Alcatel-Lucent CTS, you have different options for initiating and managing conference calls. ELATED INFORMATION Manage Conference Call Participants Alcatel-Lucent Advanced Conference Calls Hold a Call Privately on a Shared Line Polycom, Inc.
  • Page 72: Initiate A Conference Call

    Hold a Conference Call When you place a conference call on hold, you place all conference participants on hold. » Select Hold. If you're in the Calls screen, highlight the conference first. ELATED INFORMATION Manage Conference Call Participants Polycom, Inc.
  • Page 73: Resume A Conference Call

     Select Hold to hold the participant. The held participant cannot hear anyone, and no one can hear the held participant.  Select Remove to remove the participant from the conference, end the conference call, and create an active call between you and the participant still in the call. Polycom, Inc.
  • Page 74: Alcatel-Lucent Advanced Conference Calls

    The Roster screen displays with a list of participants in the conference. Initiate an Advanced Conference Call During a Call During an active call on your phone, you can add contacts to the call to initiate a conference call. Polycom, Inc.
  • Page 75: Add Contacts To An Advanced Conference Call

    Viewing a Roster of Conference Participants When you initiate or join a conference call, all conference participants automatically display in a Roster. The roster only displays participants in the conference call; it does not display any calls on hold. Polycom, Inc.
  • Page 76: Exit Participant Roster

    1 Select a participant and press Far Mute. 2 Select the muted participant and press Unmute. Remove Advanced Conference Participants A chairperson can remove any participant from the conference call. » In the Roster, select a participant and select Remove. Polycom, Inc.
  • Page 77: Shared Lines

    When you place a call on hold on a shared line, all of the phones registered with that line are notified of the call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places Polycom, Inc.
  • Page 78: Barge In On Calls For Busy Lamp Field Lines

    This mode is not available for video calls. 1 During an active call, select Barge In. 2 On the Barge In screen, select a mode. If enabled, a tone plays when you barge into a call using any of the modes. Polycom, Inc.
  • Page 79: Genband's Multiple Appearance Directory Number - Single Call Appearance

    A bridge tone plays notifying the other call participants that you are barging in on the call. Leave a Bridge Call Any member in a bridge call can leave the call, and the call remains active. After you leave a bridge call, you can rejoin by pressing the Barge In soft key again. Polycom, Inc.
  • Page 80: Resume A Held Madn Call

     Select the Priv soft key, if enabled. A confirmation tone plays, and the call is resumed automatically. Disable Privacy Temporarily You can temporarily disable privacy for an active call on a private shared line to allow other MADN members to join the call. Polycom, Inc.
  • Page 81: Enable Privacy On A Bridge Call

    Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second. The call's status and the Bridge In soft key display for five seconds. Polycom, Inc.
  • Page 82: Bridge In To An Active Call

    After you make a call public and allow group members to bridge into the call, you can make the call private to prevent more group members from bridging into the call. » During an active bridge call, select Private. The call is now private and other group members cannot bridge into the call. Polycom, Inc.
  • Page 83: Holding Or Passing Calls

    Before you can add numbers to your personal ring group, you need to enable the Simultaneous Ring feature on your phone. 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings. Polycom, Inc.
  • Page 84: Add Numbers To Your Simultaneous Ring List

    Assistant menu icons and soft keys display on your phone. Executives and assistants can both have a private and shared line on their phone. Executives can have private and shared lines that are not managed by an assistant. Polycom, Inc.
  • Page 85: Filter Executive Calls

    1 On the executive’s phone, navigate to Settings > Basic > Executive Settings. 2 Select Call Screen, then select On. Enable Call Screening for an Executive As an assistant, you can enable Call Screening for an executive from your phone. Call Screening is only available when Call Filtering is enabled. Polycom, Inc.
  • Page 86: Answering Executive Calls

    1 Press and hold the line key with the held call. 2 Select the held call, and select the Pick Call soft key. Polycom, Inc.
  • Page 87: Pick Up A Held Executive Call On A Private Line

    2 Select Executives, then choose an executive. 3 Select Opted-In, then do one of the following:  Select Yes to opt in to being an assistant for an executive.  Select No to opt out of being an assistant for an executive. Polycom, Inc.
  • Page 88: Divert Filtered Executive Calls

    As an assistant, you can choose to divert filtered calls for all assigned executives to another assistant, contact, or phone. 1 Navigate to Settings > Basic > Executive Management. 2 Select Call Diversion, then select Yes. 3 Enter the number where you want to divert executive calls. Polycom, Inc.
  • Page 89: Recording Audio Calls

    Support. Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support page on Polycom Voice Support. When you attach a USB flash drive to your phone, a USB icon is displayed in the status bar with a message that tells you how much recording time is available.
  • Page 90: Manage A Call While Recording

    When you remove the USB flash drive while recording, you can also damage the flash drive. » Do one of the following:  Select Stop.  Select Back > End Call. When you stop recording, the USB icon is displayed in the status bar. Polycom, Inc.
  • Page 91: Record A Conference Call

    For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse Recordings. 2 From the Browse Recordings screen, select a file, and select Open. 3 Select Play. The length of the recording and a progress bar is displayed as the recording plays. Polycom, Inc.
  • Page 92: Pause And Resume Played Recordings

    1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings. For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse Recordings. 2 From the Browse Recordings screen, select a recording. 3 Select Delete. Polycom, Inc.
  • Page 93: Video Calls

    ● Pause between sentences to allow for possible audio delay. ● During a conference call, mute your microphone when not speaking. ● Avoid tapping or rustling papers near the microphone. Note: Web Info: For more tips on proper video conferencing etiquette, see Polycom's The Etiquette of Video Conferencing_and_Telepresence.
  • Page 94: Using A Vvx Camera

    Video Calls Using a VVX Camera With the Polycom VVX Camera attached to your VVX 500/501 or 600/601 phone, you can transmit video to contacts during calls. For information on attaching the VVX Camera to your phone, see the VVX Camera...
  • Page 95 Indicates that your camera is ready to use. VVX Camera attached. Contact administrator to enable Indicates that your camera is ready to use. However, video. your phone isn't enabled to send and receive video. Contact your system administrator to enable video calls. Polycom, Inc.
  • Page 96: Changing Video Call Settings

    Auto Start Video Tx setting. The default setting is enabled, which automatically transmits video at the start of every call. Note: Stopping video doesn't create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call. Polycom, Inc.
  • Page 97: Change Video Clarity

    For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Camera Settings. 2 From the Camera Settings screen, select and adjust the desired camera settings. ELATED INFORMATION Tips for Video Calls Changing Video Call Settings Changing the Video Call and PIP Displays Polycom, Inc.
  • Page 98: Changing The Video Call And Pip Displays

    If the received video matches your phone's display area, the received video fills the screen. If black bars display, you can remove them by selecting cropped video screen mode. Polycom, Inc.
  • Page 99: Change How Pip Video Displays

    ● Video Screen Mode (Full Screen) Adjusts the video image that displays on the full screen. You can select Normal, Full, or Crop. The default setting is Normal. The following pictures show how normal, full, and cropped modes display in the Active Call screen. Polycom, Inc.
  • Page 100: Display All Video Calls In Full Screen Mode

    When disabled, far-side video is displayed in the smaller Active Call screen. 3 Select Save. ELATED INFORMATION Managing Audio and Video Calls Change How Far-Side Video Displays Changing the Video Call and PIP Displays View Video in Full Screen during Calls Polycom, Inc.
  • Page 101: Place A Video Call

    In full screen, call details display along the bottom of the screen, including an icon that you can select to exit full screen mode. The following figure displays full screen video on the VVX 600/601 phone. Polycom, Inc.
  • Page 102: Exit Full Screen View

    On VVX 500/501 and 600/601 phones, the LED light is amber when video is not transmitting. On VVX 500/501 and 600/601 phones, no LED light shows when the shutter is closed. ELATED INFORMATION Stop Video for All Calls Place Audio-Only Calls Polycom, Inc.
  • Page 103: No Video From The Far Side

    When you set up a conference, your phone displays video for only one conference participant at a time, even if more than one participant can send video. The person whose video you see is the last person with Polycom, Inc.
  • Page 104: Managing Video Calls Without A Vvx Camera

    If you use the Join soft key to set up the conference, you see the video of the person who was held just prior to joining the conference. Note: Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.
  • Page 105: Handling A Mixture Of Video And Audio-Only Calls

    ● Audio only All calls are audio only and do not display video information. Your phone screen does not display video in the Active Call screen, and you do not have the option to send video. If the person you call sends video, you do not see them. Polycom, Inc.
  • Page 106 2 From the Video Call Settings screen, select Default Call Mode, and select Audio Only. The mode you choose applies to your next call and all subsequent calls. ELATED INFORMATION Stop Video for All Calls Stop Sending Video Place an Audio Call using H.323 Polycom, Inc.
  • Page 107: Call Lists And Directories

     On VVX 1500 phones, press the Directory key and tap Call Lists. ELATED INFORMATION Missed and Received Calls on Shared Lines Managing the Corporate Directory Add a Contact to the Contact Directory Managing Favorites Polycom, Inc.
  • Page 108: Sort Recent Call Entries

    You can delete contacts from the Recent Calls list. 1 Select Info or tap next to a call record. 2 Select Delete or tap Save a Recent Contact From the Call Details screen, you can save a contact to the Contact Directory. Polycom, Inc.
  • Page 109: View Call Details

    1 Navigate to Directories > Contact Directory. On VVX 1500 phones, press the Directory key and tap Contact Directory. 2 In the Contact Directory, select Search. 3 From the Search screen, do one of the following:  Enter your search criteria and select Search. Polycom, Inc.
  • Page 110: Add A Contact To The Contact Directory

    On VVX 1500 phones, press the Directory key and tap Contact Directory. 2 In your Contact Directory, select a contact. The Contact Information screen is displayed with the contact's name and phone number. Additional information, such as a job title, label, or email address, can also display. Polycom, Inc.
  • Page 111: Update A Contact's Information

    Check with your system administrator to find out if this feature is available on your phone. ELATED INFORMATION Add a Contact to the Contact Directory Managing Favorites View Recent Calls Managing the Contact Directory Searching the Corporate Directory In the Corporate Directory, you can perform a quick or advanced contact search. Polycom, Inc.
  • Page 112: Search Of The Corporate Directory

    2 From the View Persistency screen, select Enabled. Each time you view the Corporate Directory, your last search results automatically display. Clear Corporate Directory Search Results After you search for a contact, you can clear your search results and start a new search. Polycom, Inc.
  • Page 113: Add Contacts From The Corporate Directory To The Contact Directory

    Perform an Advanced Search of the BroadSoft Directory An advanced search enables you to choose to search for contacts by first name, last name, or phone number. 1 Navigate to Directories > BroadSoft Directory. A search screen is displayed. Polycom, Inc.
  • Page 114: Add Broadsoft Contacts To The Contact Directory

    Contact Directory or Personal Address Book (PAB). You can access the GAB from the Features and Directory menu on all VVX phones, or by pressing the Directory key on the VVX 1500 phone. Polycom, Inc.
  • Page 115: Perform A Simple Search Of The Global Address Book

    1 After you find your contact, select View. 2 In the Edit Contact screen, select Save. The contact is saved to the Contact Directory or your Personal Address Book. ELATED INFORMATION Managing the Contact Directory Edit Contacts in the Personal Address Book Polycom, Inc.
  • Page 116: Save Global Address Book Search Results

    VVX phone. Additionally, you can search for contacts, edit contact information, and save contacts to the PAB. Note: Before importing contacts to your Polycom phone, make sure you save all of your contacts to your PAB using your GENBAND Personal Agent on your computer. Saving all of your contacts to the PAB ensures that your contacts are downloaded to the Contact Directory on your phone.
  • Page 117: Add Contacts To The Personal Address Book

    Contact your system administrator if an “out of sync” message is displayed. Editing Contacts Remotely When you edit a contact's information in the GENBAND Personal Agent on your computer, the contact's information is updated on the GENBAND Server. After the contact information is updated on the server, your Polycom, Inc.
  • Page 118 PAB contact's information is updated immediately on your phone, and a notification with the nickname of the modified contact is displayed on the phone. When a contact is deleted, the phone deletes the contact from the PAB without any notification. Polycom, Inc.
  • Page 119: Favorites And Contact Lists

    On VVX 1500 phones, press the Directory key, and select Contact Directory. 2 From your Contact Directory, select a contact. 3 Select Add or Add to Favorites. A notification is displayed asking if you want to automatically accept the next available index number, or manually enter your own. Polycom, Inc.
  • Page 120: Viewing Favorites

    2 From the Contact Information screen, select Edit or tap 3 From the Edit Contact screen, select Favorite Index, and enter a new favorite index number. 4 Select Save. ELATED INFORMATION View Favorites Delete Favorites You can delete favorites to make room for new favorites. Polycom, Inc.
  • Page 121: Using Buddy Lists

    When you enable the Watch Buddy setting for a contact, the contact is displayed in your Buddy list. » From the Lines screen, select Buddies. Tip: You can quickly dial a buddy from your Buddy list. From the Lines screen, select Buddies, select the buddy you want to call, and select Dial or tap Polycom, Inc.
  • Page 122: Monitor Contacts On Your Buddy List

    Block Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory. If you unblock the contact, the contact can add you to their Buddy list and monitor you. Polycom, Inc.
  • Page 123: View A List Of Blocked Contacts

    Lines screen, you cannot change your presence status on the phone. You can change your presence status only in the BroadSoft UC-One client on your computer. The following table shows the presence icons that display for BroadSoft UC-One contacts on your phone. Polycom, Inc.
  • Page 124: Viewing Broadsoft Uc-One Contacts And Favorites

    UC-One favorites who do not have Instant Messaging and Presence (IM&P) enabled do not display presence information on your phone and instead display with a favorites icon » From the Home screen, press UC-One contacts and favorites display on the Lines screen, as shown in the following figure. Polycom, Inc.
  • Page 125: View Broadsoft Uc-One Favorites In The Contact List

     Select Favorites to display only your BroadSoft UC-One Favorites on the Home screen and in the UC Contacts list.  Select Online to display only the BroadSoft UC-One contacts that are currently online on the Home screen and in the UC Contacts list. Polycom, Inc.
  • Page 126: Search For Broadsoft Uc-One Contacts

    1 Select Directories > UC-One Contacts. 2 Select Search or tap 3 Enter your contact's first or last name. A list of search results display. Note: For more information on Using BroadSoft applications, refer to web pages BroadSoft UC-One BroadSoft Instant Messaging &_Presence. Polycom, Inc.
  • Page 127: Updating Your Presence Status

    Updating Your Presence Status Polycom phones enable you to sign into your personal communication software client and update your presence status on your phone. This section provides information on how to update your Buddy status on VVX phones. Note: Your phone may not support the features described in this section. Check with your system admin- istrator to find out which features are available on your phone.
  • Page 128: Automatically Update Your Buddy Status

    Timeout. 2 From the Idle Timeout screen, enable an Office Hours and Off Hours timeout, and enter the number of minutes your phone should be idle before your status changes to Away. ELATED INFORMATION Change Your Office Hours Polycom, Inc.
  • Page 129: Accessing, Sending, And Broadcasting Messages

    Access Voicemail and Video Messages Voicemail is available on all Polycom VVX phones. However, only VVX 1500 phones support video messages. Contact your system administrator to find out if your phone supports video messages. Note: Contact your system administrator or service provider for information on remotely accessing your voicemail.
  • Page 130: Remove The Message Alert

    1 From the Home screen, navigate to Messages > Instant Message. On VVX 1500 phones, press the Message key and select Instant Messages. 2 If you have multiple lines on your phone, select a line. The first message received is displayed. Polycom, Inc.
  • Page 131: Reply To Instant Messages

    When you send a group page, it is automatically sent to the default paging group, which is group 1. You cannot send a page while you are in an active call. 1 From the Lines screen, select the Pagingsoft key. Polycom, Inc.
  • Page 132: Receiving Pages

     For Pending pages, select Accept or hold the call. Receiving Pages When You're Not in an Active Call When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority. Polycom, Inc.
  • Page 133: Group Paging Settings

    On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, select Group Subscriptions. 3 From the Group Subscriptions screen, select the group you want to subscribe to, and select Yes. ELATED INFORMATION Receiving Pages Polycom, Inc.
  • Page 134: Enable Pages To Play During Active Calls

    While you send a broadcast, you can pick up the handset, or press the Speakerphone or Headset key, and continue speaking. You can also press the Mute key to mute your audio so that the people receiving your broadcast do not hear anything. This behavior is similar to a phone call. Polycom, Inc.
  • Page 135: Receiving Ptt Broadcasts

    The following occurs when you receive a broadcast during an active call: ● When your phone is set up to receive Normal broadcasts during an active call, the broadcast immediately plays. You hear both the active call and the broadcast. Polycom, Inc.
  • Page 136: Receiving Ptt Broadcasts When Not In An Active Call

    The broadcast ends, and you cannot resume the broadcast by pressing and holding Talk on the same channel. You can immediately initiate another broadcast on another channel. Push-To-Talk Settings This section provides information on the changing your default channel, updating channel subscriptions, and enabling broadcasts to play during active calls. Polycom, Inc.
  • Page 137: Change The Default Channel

    Pending state instead. When you enable the Accept While Busy setting, a PTT broadcast interrupts active calls and you hear the audio of the call and the broadcast. Polycom, Inc.
  • Page 138 1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2 From the PTT Channel Configuration screen, select Accept While Busy, and select Enable. Polycom, Inc.
  • Page 139: Phone Applications

    » Do one of the following:  To view the previous day, select Previous or tap  To view an upcoming day, select Next or tap  To view a meeting, use the arrow keys to select a meeting or tap the meeting. Polycom, Inc.
  • Page 140: Navigate To Other Views

    By default, your phone displays a meeting reminder 15 minutes before a meeting starts. Every minute before the meeting starts, the phone emits an alert tone and updates the meeting timer. If a meeting starts and you have not joined the meeting, the reminder indicates that the meeting is overdue. Polycom, Inc.
  • Page 141: Manage Meeting Reminders

    Disable Meeting Reminders Meeting reminders are enabled on your phone by default. When enabled, your phone displays reminders for all meetings. You can choose to disable meeting reminders so they do not display on your phone for any meetings. Polycom, Inc.
  • Page 142: Joining Calendar Meetings

    From the Web Browser, you can select hyperlinks to view more web pages, enter information into text boxes, and scroll through web pages. There are scrolling indicators on the screen that indicate your position on the web page. Polycom, Inc.
  • Page 143: View The Idle Browser

    Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. (VVX 1500, 500/501, and 600/601 phones) Exits the Web Browser and returns to the phone's Home screen. Polycom, Inc.
  • Page 144: Using The Launch Pad On Vvx 1500 Phones

    For information on using custom applications, contact your system administrator. » Do one of the following:  Select the Picture Frame icon.  Select the My Info Portal icon, and select the feed you want to view.  Select an additional application to launch. Polycom, Inc.
  • Page 145: Navigate The Launch Pad

    3 From the My Info Portal - Welcome screen, select Sign Up, and enter your account information. 4 After you enter your account information, select Sign Up. You can now access the My Info Portal applications, and view the information feeds. Polycom, Inc.
  • Page 146 Phone Applications ELATED INFORMATION Using the Launch Pad on VVX 1500 Phones Adding Personal Photos as Your Background Use Your Phone as a Digital Picture Frame Open Applications Polycom, Inc.
  • Page 147: Customizing Your Phone

    Modern themes, as shown next. The Classic theme is the default theme. Figure 1: Themes on VVX 500 phones 1 Navigate to Settings > Basic > Preferences > Themes. 2 Select Classic or Modern. A screen displays informing you that the phone needs to restart. 3 Select Yes. Polycom, Inc.
  • Page 148: Set The Language

    1 Navigate to Settings > Basic > Preferences > Time & Date. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Time & Date. 2 From the Time & Date screen, select Disable to turn off the time and date display. Polycom, Inc.
  • Page 149: Backlight Intensity And Timeout

    5 From the Backlight Idle Intensity screen, select the intensity you want, and select Back. The default is Low. 6 From the Backlight Intensity screen, select Maximum Intensity. 7 From the Maximum Intensity screen, select Up or Down, or drag your finger along the slider, to increase or decrease the maximum intensity. Polycom, Inc.
  • Page 150: Set The Backlight Timeout

    USB flash drive. When you set one of your pictures as the background picture, the picture is displayed as Local File in the Backgrounds list. Keep in mind the following when you use a personal photo as the background image: ● Progressive or multiscan JPEG images are not supported. Polycom, Inc.
  • Page 151: Add A Background Using The Web Configuration Utility

    600/601, and 1500 phones. Before you can set a picture on your USB flash drive as the background picture, make sure the picture is on a USB flash drive and is not in a folder on the drive. Polycom, Inc.
  • Page 152: Reset Your Background

    VVX 500/501 and 600/601 phones, you can change line keys to have a transparent background that enables you to fully see the background you set for your phone. 1 Navigate to Settings > Basic > Preferences > Idle Screen Settings. Polycom, Inc.
  • Page 153: Screen Savers

    You can enter any time between one and 9999 minutes. The default time is 15 minutes. 4 Select Type and select either Default or Idle Browser. 5 Press Save. ELATED INFORMATION View the Idle Browser Polycom, Inc.
  • Page 154: Use Personal Photos As Screen Savers

    Your phone displays the screen saver after the number of minutes you specified in the Wait Time field. Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator. Polycom, Inc.
  • Page 155: Disable The Screen Saver

    USB flash drive is attached to your phone. Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator. Polycom, Inc.
  • Page 156: Picture Frame Tasks

    Use the icons in the following table to perform actions in the Picture Frame. Selecting Icons to Display Your Pictures Icons Action View thumbnails of your pictures. View the previous picture. View the next picture. Pause and display the current picture only. Starts the display of pictures one-by-one again. Polycom, Inc.
  • Page 157: Using Power-Saving Mode

    You can enter a start time from 0 to 23. 4 Select Save. 5 From the Office Hours screen, select Duration. 6 From the Duration screen, select a day of the week. 7 Enter a duration of 0 to 12 hours per day. 8 Select Save. Polycom, Inc.
  • Page 158: Change Timeouts

    Change Your Office Hours Changing Audio Settings You control certain audio settings on your phone, including the ringtone for incoming calls from all contacts or a specific contact, where call notifications play, and the volume or the ringtone or call audio. Polycom, Inc.
  • Page 159: Change Incoming Call Notifications

    3 From the Edit Contact screen, select Ring Type and select a ringtone. 4 Select Play to hear the ringtone. 5 From the Edit Contact screen, select Save. Change the Volume You can increase the volume of your ringtone and the audio during a call. Polycom, Inc.
  • Page 160 Customizing Your Phone » Press one of the Volume keys to increase or decrease the audio. ELATED INFORMATION Features for Hearing-Impaired Users Changing Audio Settings Enable Electronic Hookswitch Polycom, Inc.
  • Page 161: Phone Accessories And Computer Applications

    (EHS). You can also pair and connect a Bluetooth headset with your VVX 600/601 phone. See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
  • Page 162: Use Your Headset For All Calls

    Features for Hearing-Impaired Users Icons and Status Indicators Features for Mobility-Impaired Users Answer Calls Automatically Controlling Your Phone with Polycom Desktop Connector Reactivate Headset Memory Mode Switching to the speakerphone or the handset deactivates Headset Memory Mode. » Press the headset key twice.
  • Page 163: Using Electronic Hookswitch

    Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset's user guide for the precise range restrictions. See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
  • Page 164: Change The Headset Mode

    This section provides you with information on how to enable Bluetooth on your VVX 600/601, how to pair and connect your Bluetooth headset, how to use your Bluetooth headset with your phone, and how to disconnect and remove your headset. Polycom, Inc.
  • Page 165: Enable Bluetooth And Connect A Headset

    ● Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing the Speakerphone key When you turn the headset off, the headset is no longer connected but remains paired to your phone. When you turn the headset back on, the headset is reconnected. Polycom, Inc.
  • Page 166: Disconnect And Remove Your Bluetooth Headset

    Controlling Your Phone with Polycom Desktop Connector The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to navigate and enter information on your phone. The PDC is compatible with any language your phone and computer supports.
  • Page 167: Use The Direct Method

    If your phone and computer are connected using an Ethernet cable, use the direct method to enable the PDC. Using this method, your phone automatically detects your computer's access credentials. 1 Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar, as shown next.
  • Page 168: Using The Indirect Method

    After you find your phone's IP address, you can start the PDC program and connect your phone to your computer using the indirect method. 1 Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next.
  • Page 169: Disable The Polycom Desktop Connector

    The PDC icon turns red, shown next, indicating that you have successfully enabled the PDC program. Disable the Polycom Desktop Connector If you disable the PDC, you can no longer use your mouse and keyboard to control and enter information on your phone »...
  • Page 170: Using Keyboard Shortcuts To Perform Tasks On Your Phone

    Function and Alt Key Mappings for VVX 1500 Phones Function Key Phone Key Alt Key Phone Key Left-most soft key Alt + F1 Second soft key from the left Alt + F2 Third soft key from the left Alt + F3 Polycom, Inc.
  • Page 171 Fourth soft key from the left on your Alt+F4 Conference phone's current screen Alt+F6 Do Not Disturb Directories menu Alt+F7 Messages menu Alt+F8 New Call soft key Talk soft key (if PTT is enabled) Alt+F9 End Call soft key Polycom, Inc.
  • Page 172: Enter Text In A Different Language

    Languages > Change keyboards. 2 Choose a computer keyboard language, as shown next. 3 Move your cursor onto your phone's display screen. The PDC program changes your keyboard language when you move your cursor onto your phone's screen. Polycom, Inc.
  • Page 173: Connecting A Netgear Wi-Fi Adapter To Your Phone

    Note: Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port. Therefore, Polycom recommends you use the external power supply that comes with the adapter. This is also a requirement when using a phone without a USB port.
  • Page 174: Connecting Polycom Vvx Expansion Modules To Your Phone

    Connecting Polycom VVX Expansion Modules to Your Phone The Polycom VVX Expansion Modules are consoles you can connect to Polycom VVX Business Media phones to add additional lines. VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone.
  • Page 175: Vvx Expansion Module Hardware Features

    Answer a Call from a VVX Expansion Module VVX Expansion Module Hardware Features The following figure illustrates the features, components, and keys available on the VVX Color Expansion Modules. The table lists each numbered feature shown in this figure. Polycom, Inc.
  • Page 176 Phone Accessories and Computer Applications Figure 1: VVX Color Expansion Module features Polycom, Inc.
  • Page 177 Displays line numbers, busy lamp field contacts, and favorites. The next figure illustrates the features, components, and keys available on the VVX Expansion Modules with a paper display. The table lists each numbered feature shown in this figure. Polycom, Inc.
  • Page 178 ● Solid Red Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call. ● Flashing Red Indicates a held call. Base Stand Hooks into the back of the expansion module to stand up the display. Polycom, Inc.
  • Page 179: Connect Vvx Expansion Modules

    When you reach the maximum number of display spaces on your phone, the next function you add is assigned to the first available line key on your expansion module. Polycom, Inc.
  • Page 180: Assign Favorites To Vvx Expansion Modules

    2 Press a line key on the expansion module. The assignment and line number for the line key you pressed is displayed on your phone's screen. 3 Press the line key twice to return to the previous menu, or select Back. Polycom, Inc.
  • Page 181: Generate The Vvx Expansion Module Directory Card

    Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility, you can generate and download a PDF file with your VVX Expansion Module line key information. You can print and insert the PDF file as a directory card on your expansion module.
  • Page 182: Navigate Vvx Color Expansion Module Paging

    ● If you have two expansion modules connected to your VVX phone, the pages are ordered non-sequentially. As shown in the next figure, the pages display on the two expansion modules in the following order: ● Pages 1, 3, and 4 display on the first expansion module. Polycom, Inc.
  • Page 183: Alternate Paging

    When Smart Paging is disabled, the ordering of the pages on the expansion modules is not affected by the number of expansion modules connected to your VVX phone. With Alternate Paging, the expansion modules' pages are ordered sequentially from 1 to 9. The next figure shows Alternate Paging on three expansion modules. Polycom, Inc.
  • Page 184: Changing The Backlight Intensity

    Changing the Backlight Intensity When you change the backlight intensity settings on your VVX phone, the backlight on your VVX Color Expansion Module connected to your phone automatically changes to match the new settings. ELATED INFORMATION Backlight Intensity and Timeout Polycom, Inc.
  • Page 185: Accessibility Features On Your Phone

    Accessibility Features on Your Phone Polycom phones include a number of features to accommodate any type of user. The following sections includes accessibility features for hearing, vision, or mobility-impaired users available on VVX business media phones. Features for Hearing-Impaired Users The following table lists the accessibility features on VVX business media phones for hearing-impaired users.
  • Page 186: Features For Vision-Impaired And Blind Users

    Keys on the phone console are easily discernible by their keys size and shape. Illuminated feature keys Many feature keys are illuminated when activated, so you're easily alerted when a feature is enabled. ELATED INFORMATION Backlight Intensity and Timeout Polycom, Inc.
  • Page 187: Features For Mobility-Impaired Users

    Polycom Desktop Connector You can use your computer's mouse and keyboard to enter information and application navigate screens on your VVX phone. ELATED INFORMATION Answer Calls Automatically Controlling Your Phone with Polycom Desktop Connector Use Your Headset for All Calls Polycom, Inc.
  • Page 188: Maintaining Your Phone

    In addition, your administrator may want to troubleshoot your phone before you restart it. If you need to update your phone's configuration, don't restart your phone. Polycom, Inc.
  • Page 189: Update The Phone Configuration

    On VVX 1500 phones, navigate to Menu > Status > Diagnostics > Test Hardware. 2 From the Test Hardware screen, select one of the following:  Audio Diagnostics  Keypad Diagnostics  Display Diagnostics  Touch Screen Diagnostics  Brightness Diagnostics Polycom, Inc.
  • Page 190: Clean The Touchscreen

    When the software update notification is displayed on your phone, you can choose to update your phone's software at that time. » When prompted to update your software, select Update. The phone reboots and the software is updated on the phone. Polycom, Inc.
  • Page 191: Update Software Later

    When the software update notification is displayed, you also have the option to exit the notification without choosing to update or postpone the software. » When prompted to update your software, select Exit. When you exit the notification, the SWUpdate soft key is displayed on the Lines screen. Polycom, Inc.
  • Page 192: Troubleshooting

    Use a USB Flash Drive to Add a Background Use Personal Photos as Screen Savers Overview of Phone Hardware and Keys Use Your Phone as a Digital Picture Frame Connecting a Headset Use Your Headset for All Calls Polycom, Inc.
  • Page 193: Troubleshoot The Calendar

    You can view the status of the Personal Address Book on your phone to determine any issues with the PAB. Contact your system administrator for further troubleshooting help. » Navigate to Settings > Status > Contact Directory. On VVX 1500 phones, navigate to Menu > Status > Contact Directory. The following information is displayed: Polycom, Inc.
  • Page 194: Polycom Desktop Connector

     Server Control Method  Server URL  Registration Index and User ID Polycom Desktop Connector If you encounter any issues using the Polycom Desktop Connector, see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue...
  • Page 195: Bluetooth Headset

    USB flash drive during a call. and then remove the drive. The message “Unsupported USB device attached” Refer to Technical Bulletin 38084: Supported USB displayed. Devices for a list of USB devices supported on Polycom phones. Polycom, Inc.
  • Page 196 Troubleshooting ELATED INFORMATION Browse Recorded Calls Polycom, Inc.

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