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Recording Audio Calls
Topics:
•
Guidelines when Recording Calls
•
Record a Call
•
Manage a Call while Recording
•
Pause a Recording
•
Resume a Recoding
•
Stop Recording
•
Record a Conference Call
•
Browse Recorded Calls
•
Play a Recorded Call
•
Pause and Resume Played Recordings
•
Stop Playing a Recording
•
Rename a Recording
•
Delete a Recording
On VVX 401/411, 500/501, and 600/601 phones, you can record audio calls onto a USB flash drive
connected to your phone. Recordings are stored as .wav files on the USB flash drive, and you can record
up to four hours in one file. For a list of supported USB flash drives to record phone audio, see Technical
Bulletin 38084: Supported USB Devices on
Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's
support page on
Polycom Voice
Note: If your phone does not detect the USB flash drive when you attach it to the phone, the USB port
may be disabled. Contact your system administrator for assistance.
Guidelines when Recording Calls
The following are a list of guidelines to follow when recording audio calls:
•
Inform contacts when you are recording a call.
•
Make sure you mute your audio when you are placed on hold while recording the call. When you
place a call on hold while recording, the recording pauses. However, when another person places
you on hold, the recording continues.
•
During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls
from person B and person C. All three calls are recorded in the same file.
Polycom, Inc.
All manuals and user guides at all-guides.com
Polycom
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Need help?
Do you have a question about the VVX and is the answer not in the manual?
Questions and answers
How can we change the different directory
To change the directory on a Polycom VVX phone, follow these steps:
1. Access the Directory:
- Press the Home button.
- Tap Directories.
2. Add a New Contact:
- Tap the + sign.
- Enter the first name, last name, and contact number (phone number).
- Ensure that the fields for First Name, Last Name, and Contact are filled out.
3. Customize Additional Fields:
- Enter a Favorite Index (speed dial reference number). If not set, the system assigns the next available position.
- Tap Label and enter a label for the contact.
4. Advanced Options:
- You can customize options like auto-rejecting the contact (sending to voicemail) or diverting the caller to another number. These are optional settings.
Make the required changes in the directory and save them as needed.
This answer is automatically generated