Polycom Desktop Connector - Polycom VVX 101 Series User Manual

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Polycom Desktop Connector

If you encounter any issues using the Polycom Desktop Connector, see the following table for possible
solutions to common problems.
Common PDC Problems and Solutions
Issue
The computer and phone cannot establish a
connection.
I can't enter information in a phone field using my
computer keyboard.
I can't place a call.
I want to change the phone that is connected to the
Polycom Desktop Connector.
R :
ELATED INFORMATION
Disable the Polycom Desktop Connector
Troubleshoot Audio and Echo Issues
In some cases when you are using your headset, your contacts may experience audio or echo issues, such
as feedback of your voice or of their own voice, during the call. If your contacts hear an echo during a call
when using your headset, you need to enable echo cancellation on your phone.
T
ASK
1 Navigate to Settings > Basic > Preferences > Headset > Echo Cancellation.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Echo
Cancellation.
Polycom, Inc.
Corrective Action
Verify the Polycom Desktop Connector settings on your
phone. You may need to reboot your phone or press the
Reconnect soft key.
Check to see if the phone field has a flashing cursor.
You can use PDC only to enter information in a phone
field if the field has a flashing cursor.
If you're using PDC, you can't place a call using the
New Call soft key. To place a call, enter the phone
number and select the Dial soft key or tap
Disable the Polycom Desktop Connector, which is
already connected to your computer and is in active
state on your phone.
Setup and enable the phone you want to connect to
Polycom Desktop Connector. Once your computer
receives an initial communication from the newly
configured phone, it asks you to confirm the connection
by displaying the message "You were controlling
<MACaddress1> with your computer. Do you want to
change to controlling <MACaddress2>?" Click OK.
Troubleshooting
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