Using Electronic Hookswitch; Setting The Headset Base Unit Options; Enable Electronic Hookswitch - Polycom VVX 101 Series User Manual

Using Electronic Hookswitch

When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls
by using the controls on your headset. To use EHS, you need a headset that includes a serial control
interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface
requires an EHS adapter that you can purchase from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to the
base unit wirelessly, which enables you to use your headset even if you're some distance away from your
phone. Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS
controls. Check with your headset's user guide for the precise range restrictions.
See Feature Profile 37477: Using Headsets with Polycom Phones on
compatible headsets.

Setting the Headset Base Unit Options

Before you connect your headset to your phone and use EHS, you need to set the following options for your
specific headset model:
● For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details, refer
to your headset documentation or contact Jabra support.
● For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on the
headset base unit. For details, refer to the guide that comes with your headset.
● For Sennheiser headsets, set the first DIP switch labeled 1 (DHSG) to the down position on the back
of the headset base unit. For additional details, see your headset's documentation or contact
Sennheiser support.

Enable Electronic Hookswitch

After you set the base unit options for your headset and connect your headset to your phone, you can enable
EHS.
T
ASK
1 Connect your headset and EHS adapter to your phone.
See the Quick Start Guide for your phone on
headset to your phone.
2 Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset >
Hookswitch Mode.
3 Select one of the below modes for your specific headset:
 Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
 Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS cable or
adapter.
 Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an EHS cable or
adapter. If your phone does not have a menu selection for Sennheiser, select Jabra instead.
 Choose Regular Mode (default) if another headset is attached.
Polycom, Inc.
Phone Accessories and Computer Applications
Polycom Support
Polycom Voice Support
for a list of
for information on connecting a
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