Troubleshoot The Calendar; Login Credentials; Genband Address Book; View The Status Of The Personal Address Book - Polycom VVX 101 Series User Manual

Troubleshoot the Calendar

When you do not see the Calendar icon on the Home screen or if you are not receiving meeting reminders,
it is possible that your phone is not connected to the Microsoft Exchange Server.
T
ASK
1 Navigate to Settings > Features > Calendar.
2 From the Calendar screen, select Connect.
R :
ELATED INFORMATION
Open the Calendar

Login Credentials

If your phone has incorrect login credentials, or if you need to resubmit Login Credentials, one of the
following messages or icons display on your phone:
● The message "Login Credentials have failed. Please update them if the information is correct" is
displayed on the screen.
● A red lock icon
● The message "Invalid login credentials" scrolls under the time in the status bar.
● The Calendar icon that displays on the Home screen is not available.
R :
ELATED INFORMATION
Logging Into and Locking Your Phone

GENBAND Address Book

This section includes solutions to troubleshooting issues with GENBAND on your phone.

View the Status of the Personal Address Book

If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB in
the Status menu on your phone and contact your system administrator for further troubleshooting help.
» On your phone, navigate to Settings > Status > Global Address Book.
On VVX 1500 phones, navigate to Menu > Status > Global Address Book.
The status information and the server URL for the GAB is displayed.
View the Status of the Personal Address Book
You can view the status of the Personal Address Book on your phone to determine any issues with the PAB.
Contact your system administrator for further troubleshooting help.
» Navigate to Settings > Status > Contact Directory.
On VVX 1500 phones, navigate to Menu > Status > Contact Directory.
The following information is displayed:
Polycom, Inc.
is displayed under the time in the status bar.
Troubleshooting
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