Page 1 USER GUIDE UC Software 5.4.0A | September 2015 | 3725-46211-004A ® ® Polycom Business Media Phones Applies to Polycom VVX 101, 201, 300, 310, 400, 410, 500, 600, and 1500 phones, Polycom VVX Camera, and Polycom VVX Expansion Modules...
Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
Page 3: Table Of Contents
VVX 101 and VVX 201 Phones Hardware ........
Page 4 Polycom VVX Business Media Phones User Guide Log Out of a Visitor Desk Phone ..........45 Sign Into Skype For Business on Your Phone .
Page 5 Manage Calls ............65 Managing Calls on VVX 101, 201, 300/310, 400/410, 500, and 600 Phones ..65 Display Calls from the Lines Screen .
Page 6 Polycom VVX Business Media Phones User Guide Forward All Incoming Calls to a Contact ........73 Disable Call Forwarding .
Page 7 Polycom VVX Business Media Phones User Guide Initiate an Advanced Conference Call ........84 Initiate an Advanced Conference Call During a Call .
Page 8 Polycom VVX Business Media Phones User Guide Join Conference Calls ........... 100 Alcatel-Lucent Shared Call Appearance .
Page 9 Polycom VVX Business Media Phones User Guide Display All Video Calls in Full Screen Mode ....... 117 Place a Video Call on VVX 500, 600, and 1500 Phones .
Page 10 Polycom VVX Business Media Phones User Guide Save Contacts to Skype for Business Contacts ......131 Save Contacts to the Contact Directory .
Page 11 Polycom VVX Business Media Phones User Guide View Contact Information on VVX 500 and 600 Phones ..... 146 View the Skype for Business Contact Card for Contact Information ....146 Change the Privacy Relationship for a Contact .
Page 12 Polycom VVX Business Media Phones User Guide Reply to PTT Broadcasts ..........162 End PTT Broadcasts .
Page 13 Polycom VVX Business Media Phones User Guide Setting the Backlight Intensity and Timeout ........175 Change the Backlight Intensity .
Page 14 Using the Indirect Method ..........195 Disable the Polycom Desktop Connector ....... . . 197 Using the Polycom Desktop Connector .
Page 15 Troubleshoot Polycom BToE Connector Installation Issues ..... . 229 Troubleshoot Polycom BToE Connector Start Issues ......229 Troubleshoot Pairing Issues .
Page 16: Before You Begin
Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety guidance.
Page 17 Polycom VVX Business Media Phones User Guide ● Polycom VVX 201 ● Polycom VVX 300 and 310 ● Polycom VVX 400 and 410 ● Polycom VVX 500 ● Polycom VVX 600 ● Polycom VVX 1500 ● Polycom VVX Camera ●...
Page 18: Getting Started With Polycom Vvx Business Media Phones
Getting Started with Polycom VVX Business Media Phones Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This section details your phone’s components, the screen layout of your phone, and how to navigate your phone’s interface.
Page 19: Vvx 101 And Vvx 201 Phones Hardware
Polycom VVX Business Media Phones User Guide VVX 101 and VVX 201 Phones Hardware The following figure displays the hardware features on the VVX 101 and VVX 201 business media phones. The table lists each numbered feature shown in this figure.
Page 20 Home screen. Screen Shows a 2.5-inch diagonal screen with a backlight that enables you to view menus and data. VVX 101 phones do not have a backlight. Message Waiting Indicator Flashes red to indicate when you have new messages. Polycom, Inc.
Page 21: Vvx 300 And Vvx 310 Phones Hardware
Polycom VVX Business Media Phones User Guide VVX 300 and VVX 310 Phones Hardware The following figure displays the hardware features on the VVX 300 and VVX 310 business media phones. The table lists each numbered feature shown in this figure.
Page 22 Polycom VVX Business Media Phones User Guide VVX 300 and 310 Hardware Feature Descriptions Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones. Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
Page 23: Vvx 400 And Vvx 410 Phones Hardware
Polycom VVX Business Media Phones User Guide VVX 400 and VVX 410 Phones Hardware The following figure displays the hardware features on the VVX 400 and VVX 410 business media phones. The table lists each numbered feature shown in this figure.
Page 24 Polycom VVX Business Media Phones User Guide VVX 400 and 410 Hardware Feature Descriptions Messages key Enables you to access and manage instant and voice messages. Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones.
Page 25: Vvx 500 And Vvx 600 Phones Hardware
Polycom VVX Business Media Phones User Guide VVX 500 and VVX 600 Phones Hardware The following figure displays the hardware features on the VVX 500 and VVX 600 business media phones. The table lists each numbered feature shown in this figure.
Page 26 Polycom VVX Business Media Phones User Guide VVX 500 and 600 Hardware Feature Descriptions Mute key Mutes local audio during calls and conferences. The key glows red when activated. Speakerphone Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Page 27: Vvx 1500 Phone Hardware
Polycom VVX Business Media Phones User Guide VVX 1500 Phone Hardware The following figure displays the hardware features on the VVX 1500 business media phone. The table lists each numbered feature shown in this figure. VVX 1500 hardware features Polycom, Inc.
Page 28 Polycom VVX Business Media Phones User Guide VVX 1500 Hardware Feature Descriptions Reference Feature Feature Description Number Camera Provides near-site video. The camera barrel is located directly behind the camera lens. The camera barrel adjusts the camera angle. Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen.
Page 29: Securing Your Phone With The Security Slot
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Contact the universal security cable manufacturer directly for more information on securing your phone.
Page 30: Home Screen
Polycom VVX Business Media Phones User Guide Home Screen On VVX 101, 201, 300, 310, 400, 410, 500, and 600 phones, the phone line and icons you can select to access phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone line and favorites display on the Home screen.
Page 31: Lines Screen
Lines Screen The Lines screen is supported on VVX 101, 201, 300, 310, 400, 410, 500, and 600 phones and is the default screen when your phone is not in use. When you have multiple calls on your phone, the number of calls you have is displayed next to the line number.
Page 32: Active Call Screen
Polycom VVX Business Media Phones User Guide To display the Lines screen: » Press the Home key Active Call Screen The Active Call screen is supported on VVX 500, 600, and 1500 phones, and the screen is displayed when you place a call and you have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed in the Active Call screen.
Page 33: Phone Icons And Status Indicators
 Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.  On VVX 101 and 201 phones, press the C–>L soft key to display the Lines screen from the Calls screen.  On VVX 101 and 201 phones, press the L–>C soft key to display the Calls screen from the Lines screen.
Page 34 Polycom VVX Business Media Phones User Guide Phone Icons on VVX 101 and 201 Phones Icon Description Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information)
Page 35 Polycom VVX Business Media Phones User Guide Phone Icons on VVX 300 and 310 Phones Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Phone Icons on VVX 400 and 410 Phones Icon Description Icon Description Registered line...
Page 36 Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 500 and 600 Phones Icon Description Icon Description Registered line Status indicators in Lines screen. A flashing red bar indicates held calls. A green bar indicates an active call.
Page 37 Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 1500 Icon Description Icon Description Buddy Status (Online) Audio-only Call Busy Lamp Field (BLF) indicator (line is idle) Buddy Status (Busy, Do Not Audio Call with Polycom HD Voice...
Page 38: Entering Information In Data Fields
Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 1500 Presence status (Offline) Video stopped and muted Presence status (No information) Video stopped Entering Information in Data Fields You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen keyboard on VVX 500, 600, and 1500 phones.
Page 39: Enter Information Using The Onscreen Keyboard
Polycom VVX Business Media Phones User Guide Using the Dial pad Keys to Enter Information Data Type Action Select Encoding or Mode, and select ABC, , or Abc. Enter numbers, or characters in uppercase, lowercase, or title case mode Enter only numbers Select Encoding or Mode, and select 123.
Page 40: Inputing Chinese Characters With Pinyin
Polycom VVX Business Media Phones User Guide The following table describes how to enter information using the onscreen keyboard. Using the Onscreen Keyboard to Enter Information Task Action Mode and Encoding icon Select an Encoding option (title case, Tap the...
Page 41 Polycom VVX Business Media Phones User Guide PinYin input widget in the Contact Directory Enter Chinese Characters with the Dial Pad Keys You can use the dial pad keys and the PinYin input widget to enter Chinese characters on your phone.
Page 42 Polycom VVX Business Media Phones User Guide 4 Enter the PinYin text using the onscreen keyboard. 5 Tap the Select icon on the onscreen keyboard to select the character from the recommendation area. 6 Repeat preceding steps until entry is complete.
Page 43: Logging Into And Locking Your Phone
Depending on how your system administrator set up the user login feature, you may need to log into a phone before you can use it. By default, Polycom phones do not require you to log in before you can use them.
Page 44: Log Out Of Your Phone
Your system administrator provides you with login credentials that you can use to log into a visitor desk phone. By default, Polycom phones do not require you to log in before you can use them. However, if you do not log in, you see only the phone’s default profile.
Page 45: Log Out Of A Visitor Desk Phone
PIN authentication, if enabled by your administrator. Your system administrator provides you with your login credentials or PIN authentication. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 46: Sign Out Of Skype For Business
Polycom VVX Business Media Phones User Guide To set the time and date format your phone: 1 After you sign into Skype for Business on your phone, select Next. 2 On the Customize Time Zone screen, select your time zone and press Next.
Page 47: Lock Your Phone
Polycom VVX Business Media Phones User Guide ● Enter a password to answer incoming calls. ● Unlock the phone, make an authorized call, or view the browser, if enabled. ● View messages on the status bar informing you that the phone is locked and that only authorized calls are allowed.
Page 48 Polycom VVX Business Media Phones User Guide 2 Enter your password, and select Enter. 3 From the Advanced screen, select Change User Password. 4 From the Change User Password screen, enter your old and new password information, and select Enter.
Page 49: Audio Calls
Placing and Answering Audio Calls VVX 101 and 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 300, 400, 500, 600, and 1500 phones can manage a maximum of 24 active, incoming, and held audio calls at a time.
Page 50: Placing Audio Calls
On VVX 500, 600, and 1500 phones, tap the onscreen keyboard icon to use the onscreen dial pad to enter numbers. 3 On VVX 101, 201, 300/310, 400/410, and 1500 phones, select Dial. On VVX 500 and 600 phones, tap the Dial icon Note: Handling automatically placed calls Your administrator can set up your phone to automatically place the call after you enter a certain number of digits.
Page 51: Place Calls From Recent Call Lists
To place a call to a favorite from the Home or Lines screen: » Do one of the following:  On VVX 101, 201, 300/310 and 400/410 phones, press a line key associated with a favorite.  On VVX 500 and 600 phones, press the Home key , tap your phone line, and tap a favorite.
Page 52: Place Calls From Directories
4 From the Contact Information screen, select the contact’s phone number. The call is automatically placed on VVX 500 and 600 phones. 5 On VVX 101 201, 300/310, 400/410, and 1500 phones, select Dial. Place a Call from the Directory Search Screen You can also call contacts from the Search screen in your directory.
Page 53: Place A Call From A Vvx Expansion Module
Polycom VVX Business Media Phones User Guide Check with your system administrator to find out if this feature is available on your phone. To place an intercom call: 1 From the Home screen, select the Intercom icon or select the Intercom soft key.
Page 54: Place A Call With A Hidden Number
Polycom VVX Business Media Phones User Guide Place a Call with a Hidden Number When your phone is registered with the BroadSoft BroadWorks server, you can choose to hide your phone number when you place a call. Check with your system administrator to find out if this feature is available on your phone.
Page 55: Answer Audio Calls
Polycom VVX Business Media Phones User Guide 2 In the Dialer, tap Use H.323 or URL to place an H.323 call. H.323 is displayed in the number field. Your phone uses the H.323 protocol for all subsequent calls until you select a different protocol.
Page 56: Answer Calls From The Calls Screen
Polycom VVX Business Media Phones User Guide Incoming Call window Note: Setting up a visual incoming call alert Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, see your system administrator.
Page 57: Answering Calls On Shared Lines
Polycom VVX Business Media Phones User Guide Answering Calls on Shared Lines Incoming calls to a shared line causes all registered phones to ring, and the call can be answered on any of the phones. When you or another person answers the incoming call, a green indicator light is displayed on the line key on all phones for the shared line.
Page 58: Answer Calls From Vvx Expansion Modules
You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 101 and 201 phones. To mute and unmute the microphone: 1 During a call, including a conference call, press the Mute key The other parties cannot hear you.
Page 59: End Audio Calls
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 101 and 201 phones. Resume Calls You can view and resume all held calls in the Active Call, Lines, and Calls screens.
Page 60: Transferring Calls
Polycom VVX Business Media Phones User Guide To resume a held call: » Press the line key corresponding to the line with the held call. Transferring Calls You can transfer active or held calls to another person using the following transfer types: ●...
Page 61: Parking And Retrieving Calls
Skype for Business-compatible phone with access to the orbit. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 62: Parking And Retrieving Calls On The Broadworks Server
Polycom VVX Business Media Phones User Guide the parked call isn’t answered after being returned, the call is sent to the default line on the server. If the call is not answered, the call is terminated. The time limit for parked calls and the default line are set by the system administrator.
Page 63: Retrieve Calls
Polycom VVX Business Media Phones User Guide Retrieve Calls The status message and the Call Park icon continue to display on the phone until the parked call is either retrieved, ignored, or the parked caller ends the call. If a parked call is not answered after a period of time, which is set by your system administrator, the call is returned to the parker—the person who parked the call.
Page 64: Managing Multiple Calls
Polycom VVX Business Media Phones User Guide 2 Press the Park Info soft key. The Parked Call screen is displayed. 3 Press Ignore. The phone exits the Parked Call screen, and the Call Park icon and status message is removed from the line.
Page 65: Manage Calls
Phones On VVX 101, 201, 300/310, 400/410, 500, and 600 phones, you can see the number of calls for each line from the Lines screen, as shown next. On all VVX phones, a green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Page 66: Display Calls From The Calls Screen
The Calls screen is displayed with the list of active and held calls for each line on the phone. Active and held calls for each line on the Calls screen on VVX 101 and 410 Manage Calls from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can initiate a conference.
Page 67: Managing Calls Remotely
Polycom VVX Business Media Phones User Guide  Select Transfer to send the call to another contact.  Select Conference to initiate a conference call. Managing Calls Remotely When your phone is registered with a BroadWorks server, and you are signed in to the phone with your BroadSoft UC-One credentials, you can manage calls to your line remotely from any of your phones using the BroadWorks Anywhere or Remote Office features.
Page 68: Edit Broadworks Anywhere Locations
Polycom VVX Business Media Phones User Guide Edit BroadWorks Anywhere Locations After you enable BWA and add locations on your VVX phone, you can edit the added BWA locations. To edit BWA locations: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
Page 69: Add A Remote Office Number
Polycom VVX Business Media Phones User Guide Add a Remote Office Number You can add one number only as your remote office number. To enable Remote Office and add a remote office number: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
Page 70: Ignore Or Silence Incoming Calls
Polycom VVX Business Media Phones User Guide ● Rejecting Calls with Do Not Disturb ● Reject Anonymous Calls Note: Rejecting calls on shared lines You cannot reject calls on shared lines. You can only silence the ringer. Ignore or Silence Incoming Calls You can ignore or silence a call to stop your phone from ringing.
Page 71: Enable Do Not Disturb
● On VVX 400/410, 500, and 600 phones, the DND icon on the Home screen changes from On VVX 300 and 310 phones, the icon changes from . For VVX 101 and 201 phones, the line icon changes to Troubleshooting: Why doesn't the DND icon display?
Page 72: Reject Anonymous Calls
Polycom VVX Business Media Phones User Guide Reject Anonymous Calls When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically reject anonymous calls to your line from callers who have restricted their caller identification.
Page 73: Forward All Incoming Calls To A Contact
When your phone is registered with Skype for Business Server, you have more options for forwarding calls. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 74: Forward Skype For Business Calls To A Contact
Polycom VVX Business Media Phones User Guide Note: Forward to Voicemail option not available when voicemail is disabled The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is disabled on your phone, you cannot select the Forward to Voicemail option.
Page 75: Forward Calls To Delegates
Polycom VVX Business Media Phones User Guide Forward Calls to Delegates If you have delegates assigned to your line, you can forward all incoming calls directly to your delegates. See the section Boss-Admin for Skype for Business for more information on delegates.
Page 76: Audio Conference Calls
You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on your VVX phone. VVX 101 and 201 phones can manage a maximum of 4 active or held conference calls at a time. All other VVX phones can manage a maximum of 12 active or held conference calls at a time.
Page 77: Initiate Conference Calls
Polycom VVX Business Media Phones User Guide Note: Initiating and managing Skype for Business or Alcatel-Lucent conference calls If you are signed into Skype for Business on your phone, you have different options for initiating and managing Skype for Business conference calls. See the section Skype for Business Conference Calls for more information.
Page 78: End Conference Calls
Polycom VVX Business Media Phones User Guide End Conference Calls By default, when you end a conference call, your connection to the call ends, and the other participants in the conference remain in the call. However, your system administrator can set up your phone so that all connections terminate when you end a conference call.
Page 79: Skype For Business Conference Calls
Polycom VVX Business Media Phones User Guide This feature is not available for VVX 101 and 201 phones. Check with your system administrator to find out if this feature is available on your phone. To manage a participant in a conference call: 1 Initiate a conference call.
Page 80: Initiate A Skype For Business Conference On Your Phone
Polycom VVX Business Media Phones User Guide When all the participants are added to the conference call, the Roster screen is displayed. See the section Viewing a Roster of Skype for Business Conference Participants for more information. Initiate a Skype for Business Conference on Your Phone You can initiate a Skype for Business conference call, add and invite contacts to a conference call, and have up to 24 conference calls on your phone.
Page 81: Initiate A Group Conference Call In The Skype For Business Client
Polycom VVX Business Media Phones User Guide 4 Press Yes to confirm that you want to dial all contacts in the group. Each contact in the group is called one at a time. Initiate a Group Conference Call in the Skype for Business Client When you initiate a group conference call in Skype for Business, the call displays in the Skype for Business client and on your phone.
Page 82: Viewing A Roster Of Skype For Business Conference Participants
Polycom VVX Business Media Phones User Guide 2 Copy the information and send it to the contacts you want to join the conference. When a contact dials into a conference using the conference dial-in number and PIN, the contact is added to the conference call immediately unless the conference call is locked.
Page 83: Demote Or Promote Conference Participants
Polycom VVX Business Media Phones User Guide Mute and Unmute All Conference Participants Presenters can mute and unmute all conference participants at one time. To mute and unmute all conference participants: 1 Press Mute All. A notification is displayed on the participants’ phones informing them that the presenter has muted the audience.
Page 84: Remove Conference Participants
However, you can have only one active conference call in progress on your phone. This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 85: Initiate An Advanced Conference Call During A Call
Polycom VVX Business Media Phones User Guide Initiate an Advanced Conference Call During a Call During an active call on your phone, you can add contacts to the call to initiate a conference call. To initiate a conference call from an active call: 1 During an active call, select the Conference soft key.
Page 86: Viewing A Roster Of Conference Participants
Polycom VVX Business Media Phones User Guide Viewing a Roster of Conference Participants When you initiate or join a conference call, all conference participants automatically display in a Roster. The roster only displays participants in the conference call; it does not display any calls on hold.
Page 87: Remove Conference Participants
Polycom VVX Business Media Phones User Guide Remove Conference Participants A chairperson can remove any participant from the conference call. To remove conference participants: » In the Roster, select a participant and select Remove. Polycom, Inc.
Page 88: Shared Lines
Shared Lines All VVX phones support multiple and shared lines, except VVX 101. Your administrator can customize your phone so that you have multiple shared lines enabled. This section provides information on the following topics: ● Missed and Received Calls on Shared Lines ●...
Page 89: Hold Calls Privately On Shared Lines
Contacts can also barge in on remote held calls using the Normal barge in mode. This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 90: Genband's Multiple Appearance Directory Number - Single Call Appearance
Polycom VVX Business Media Phones User Guide GENBAND’s Multiple Appearance Directory Number - Single Call Appearance When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory Number – Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a member of a Multiple Appearance Directory Number (MADN) group.
Page 91: Leave A Bridge Call
Polycom VVX Business Media Phones User Guide 2 Select the Barge In soft key, as shown next, and lift the handset. A bridge tone plays notifying the other call participants that you are barging in on the call. Leave a Bridge Call Any member in a bridge call can leave the call, and the call remains active.
Page 92: Enable Privacy
Polycom VVX Business Media Phones User Guide ● Privacy Access (PRV) code Enables privacy for an active call on a public line. ● Privacy Release Activation (PRLA) code Disables privacy for an active call on a private shared line. ● Privacy Release Cancel (PRLC) code Re-enables privacy for an active call on a private shared line.
Page 93: Enable Privacy On A Bridge Call
A boss can assign delegates and delegates can manage calls on behalf of the boss’s line. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 94: View The Delegates Group
Polycom VVX Business Media Phones User Guide 3 In the Call Forwarding – Delegates dialog box, click Add to add contacts as delegates for your calls. 4 In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click The contacts you add as delegates display in the Call Forwarding –...
Page 95: View The Boss Group
Polycom VVX Business Media Phones User Guide Delegates group in the Skype for Business client To view the Delegates group on your phone: » Navigate to Contacts > Groups > Delegates. All assigned delegates are displayed in order by last name, as shown next.
Page 96: Set A Ringtone For Boss Calls
Polycom VVX Business Media Phones User Guide Set a Ringtone for Boss Calls As a delegate, you can set a distinct ringtone for incoming calls on each of your assigned bosses’ lines. To set a ringtone for boss calls: 1 Navigate to Settings > Basic > Ring Type > Boss Ring Type.
Page 97: Respond To Incoming Calls
Polycom VVX Business Media Phones User Guide Respond to Incoming Calls When a call is placed to the boss’s line, the call is displayed on the boss and delegate’s phones, as shown next. Incoming call notification on boss and delegate’s phones As a delegate, you can answer an incoming call on a boss’s line, reject the call, or forward the call directly...
Page 98: View Held Calls
Polycom VVX Business Media Phones User Guide When there is an active call on the boss’s line, for VVX 500 and 600 phones, a solid red bar is displayed on the boss’s line key on the boss and delegates’ phones. For 201, VVX 300/310, and 400/410 phones, a steady red LED light on the boss’s line key indicates there is an active call on the boss’s line.
Page 99: Transfer Boss Calls
Polycom VVX Business Media Phones User Guide Transfer Boss Calls After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going to voicemail if the boss does not answer the call.
Page 100: Join Conference Calls
(SCAP) feature to share a single line with other contacts as a member of a group. System administrators assign members to SCAP groups. This feature is not supported on VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 101: Placing A Call
Polycom VVX Business Media Phones User Guide Placing a Call Any group member can place a call on the shared line. When a member places a call on the shared line, the other members are notified with a steady red LED light on the line key on members' phones. Multiple group members can place outgoing calls while a call is in progress on the shared line.
Page 102: Holding Or Passing Calls
Polycom VVX Business Media Phones User Guide To make a call public: » During an active call, select Share. The call is now public, the Private soft key is displayed, and other group members can bridge into the call. Make Calls Private After you make a call public and allow group members to bridge into the call, you can make the call private to prevent more group members from bridging into the call.
Page 103: Create A Personal Ring Group With Broadsoft Uc-One Simultaneous Ring
Polycom VVX Business Media Phones User Guide Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Simultaneous Ring feature to add a list of phone numbers that will ring simultaneously when you receive an incoming call on your line.
Page 104 Polycom VVX Business Media Phones User Guide To delete numbers from the Simultaneous Ring list: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
Page 105: Recording Audio Calls
Web Info: How do I attach a USB flash drive to my phone? To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support page on Polycom Voice Support. When you attach a USB flash drive to your phone, a USB icon is displayed in the status bar with a message that tells you how much recording time is available.
Page 106: Pause A Recording
Caution: Removing a USB flash drive during a recording Polycom recommends that you do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. When you remove the USB flash drive while recording, you can also damage the flash drive.
Page 107: Record Conference Calls
Polycom VVX Business Media Phones User Guide Record Conference Calls You can record a conference call in the same way as an active call with the following exceptions: ● All conference call participants are recorded. When a conference participant mutes his or her audio, that participant is not recorded.
Page 108: Pause And Resume Played Recordings
Polycom VVX Business Media Phones User Guide Pause and Resume Played Recordings While you’re playing a recording, you can pause the recording, perform another tasks on your phone, and resume the recording at any time. To pause and resume a recording: 1 While the recording plays, select Pause.
Page 109 Polycom VVX Business Media Phones User Guide Polycom, Inc.
Page 110: Video Calls
● Use natural gestures and speak in a natural tone without shouting. ● Pause between sentences to allow for possible audio delay. ● During a conference call, mute your microphone when not speaking. ● Avoid tapping or rustling papers near the microphone. Polycom, Inc.
Page 111: Using A Vvx Camera With Vvx 500 And 600 Phones
Using a VVX Camera with VVX 500 and 600 Phones With the Polycom VVX Camera attached to your phone, you can transmit video to contacts during calls. VVX Cameras are compatible with VVX 500 and 600 phones running UC software 4.1.3 or later. For information...
Page 112: Status Indicators And Messages For The Vvx Camera
Polycom VVX Business Media Phones User Guide To use the privacy shutter: » On the side of the camera lens, rotate the Privacy Shutter Adjuster from the left to the right. Status Indicators and Messages for the VVX Camera This section includes the status indicators and messages that display on your phone for the VVX Camera connected to your VVX 500 or VVX 600 phone.
Page 113: Changing Video Call Settings
Polycom VVX Business Media Phones User Guide VVX Camera Messages VVX Camera firmware sync complete. Video available Indicates that your camera is ready to use for your next when next idle. video call. VVX Camera attached, camera ready. Indicates that your camera is ready to use.
Page 114: Change Video Clarity
Polycom VVX Business Media Phones User Guide Note: Does stopping video create an audio-only call? Stopping video doesn't create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call. To dial an audio-only call, Place Audio-Only Calls.
Page 115 Polycom VVX Business Media Phones User Guide ● Display all incoming video calls on the full screen ● Change the way video displays ● View full-screen video with or without the PIP ● Display the PIP next to, or over, full-screen video Your video image is displayed at the top-right of the screen in a picture-in-picture (PIP) video, as shown next.
Page 116: Change How Pip Video Displays
Polycom VVX Business Media Phones User Guide Change How PIP Video Displays You can update the way the PIP is displayed when you’re in full screen mode, when you view the far-side, or when you view your video on the full screen. You can change the following PIP settings: ●...
Page 117: Display All Video Calls In Full Screen Mode
Polycom VVX Business Media Phones User Guide Far-side video display settings To change the way far-side video displays: 1 Navigate to Settings > Basic > Video > Video Screen Mode. For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Screen Mode.
Page 118: Stop Sending Video
Polycom VVX Business Media Phones User Guide During a video call, including a conference call, a Video soft key is displayed. You can select this soft key to access video functions that can stop video transmission, display video in full screen, and swap the windows in which the video is displayed.
Page 119: Display Video Calls In Full Screen
Polycom VVX Business Media Phones User Guide Note: Why do I see a different No Video icon? Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above. Display Video Calls in Full Screen You can display the far-side video on the full screen, and your PIP continues to display in the corner with the soft keys hidden.
Page 120: Handling Video And Audio Calls
Polycom VVX Business Media Phones User Guide Swapped video screens To swap where video is displayed: » During a video call, do one of the following:  Tap Video > Swap.  Tap the PIP. Handling Video and Audio Calls When you have multiple calls, you can easily manage a video call from the Calls screen.
Page 121: Managing Video Calls Without A Vvx Camera On Vvx 500 And 600 Phones
Polycom VVX Business Media Phones User Guide Note: Is it possible to view all video participants? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller. When your system administrator enables the conference management feature on your phone, you can select whose video to see.
Page 122: View Video In Full Screen During Calls
Polycom VVX Business Media Phones User Guide Held video call View Video in Full Screen during Calls During a video call, you have the option of viewing video on the full screen instead of in the smaller Active Call screen. To set your video to display in full screen for all video calls, see the section...
Page 123: Handling A Mixture Of Video And Audio-Only Calls
Polycom VVX Business Media Phones User Guide Handling a Mixture of Video and Audio-Only Calls When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls screen, you can quickly identify the video call by the video stream that is displayed next to the call details, as shown next.
Page 124: Call Lists And Directories
On VVX 1500 phones, press the Directory key and tap Call Lists. Tip: Quickly accessing the Recent Calls list on VVX 500 and 600 phones To quickly access recent calls, tap the Recent Calls icon in the status bar. Polycom, Inc.
Page 125: View Call Details
Polycom VVX Business Media Phones User Guide The following icons display next to a call to indicate the call type: ● Indicates a placed call ● Indicates a received call ● Indicates a missed call View Call Details In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries.
Page 126: Sort Entries By Call Type
Polycom VVX Business Media Phones User Guide To sort Recent Calls entries by time or call name: 1 Select Sort or tap the Sort icon 2 Under Sort, choose Time or Name. 3 Under Order, choose Ascending or Descending. Sort Entries by Call Type When you filter calls, you can choose to display only missed, received, or placed calls.
Page 127: Managing The Contact Directory
Polycom VVX Business Media Phones User Guide Managing the Contact Directory You can store a large number of contacts in your phone’s Contact Directory. Contact your administrator for the exact number of contacts available on your phone. You can perform the following tasks in your Contact Directory: ●...
Page 128: View Contact Information
1 From the Contact Directory, select a contact. 2 From the Contact Information screen, select Edit or tap the Edit icon On VVX 101, 201, 300/310 and 400/410 phones, select Info > Edit. 3 From the Edit Contact screen, update the contact’s information.
Page 129: Managing The Corporate Directory
Polycom VVX Business Media Phones User Guide 2 From the Contact Information screen, select Delete or tap the Delete icon On VVX 101, 201, 300/310 and 400/410 phones, select Info > Delete. A confirmation message is displayed, confirming that you want to delete the contact.
Page 130: Save Search Results
Contact Directory. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 131: Saving Contacts From The Skype For Business Directory
Search the Outlook Directory You can search for Microsoft Outlook contacts on your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 132: Save Outlook Contacts To The Contact Directory
You can access and search the BroadSoft Directory on your phone, and you can choose to perform a simple or advanced search for contacts. The BroadSoft Directory is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 133: Add Broadsoft Contacts To The Contact Directory
Polycom VVX Business Media Phones User Guide To perform an advanced search: 1 Navigate to Directories > BroadSoft Directory. A search screen is displayed. 2 Select Advanced Search in the BroadSoft Directory. The Advanced Search screen is displayed. 3 In the Advanced Search screen, choose to search for a contact by first name, last name, or a contact number.
Page 134: Using The Global Address Book
Polycom VVX Business Media Phones User Guide Using the Global Address Book GENBAND’s Global Address Book (GAB) is a read-only directory similar to the Corporate Directory, which is a company directory enabled and populated with contacts by your system administrator. Using the GAB, you can perform simple and advanced searches and save contacts to the Contact Directory or Personal Address Book.
Page 135: Save Search Results
Note: Adding contacts to address books Before importing contacts to your Polycom phone, make sure you save all of your contacts to your PAB using your GENBAND Personal Agent on your computer. Saving all of your contacts to the PAB ensures that your contacts are downloaded to the Contact Directory on your phone.
Page 136: Search Your Personal Address Book
Polycom VVX Business Media Phones User Guide 2 Select a contact and select Edit. The contact’s information, including first and last name, directory number, nickname, and other details is displayed. Search Your Personal Address Book You can search for contacts in the PAB by first name or last name.
Page 137 Polycom VVX Business Media Phones User Guide To edit Personal Address Book contacts on your phone: 1 In the Contact Directory screen, select a contact and select Edit. 2 Edit the information in the contact fields and select Save. The contact’s information is updated in the PAB.
Page 138: Favorites And Contact Lists
4 Select Yes to automatically accept an index number or select Edit Index to enter a unique index number. You can enter a number up to 99 for VVX 101 and 201 phones or 9999 for all other VVX phones. Polycom, Inc.
Page 139: View Favorites
600, you tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 101, 201, 300/310, and 400/410 phones. To view favorites from the Home screen on VVX 500 and 600 phones: »...
Page 140: Using Buddy Lists
Polycom VVX Business Media Phones User Guide 4 Select Save. Tip: Quickly deleting a favorite From the Lines screen, press and hold the favorite until the Contact Information screen is displayed. Select Delete or tap the Delete icon . The contact remains in your directory, but is no longer a favorite.
Page 141: Monitor Contacts On Your Buddy List
Polycom VVX Business Media Phones User Guide Tip: Dialing buddies You can quickly dial a buddy from your Buddy list. From the Lines screen, select Buddies, select the tap the Dial icon buddy you want to call, and select Dial or Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list.
Page 142: View Blocked List
You can add Skype for Business contacts from the Skype for Business directory to your contact list and call Skype for Business contacts on your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 143: View Skype For Business Favorites And Groups
Polycom VVX Business Media Phones User Guide Maximum Number of Contacts Permitted Phone Models Maximum Contacts VVX 201, 300, 310, 400, and VVX 500 and 600 To add a Skype for Business contact to your contact list: 1 Select Contacts or navigate to Settings > Features > Presence > Contacts.
Page 144 Polycom VVX Business Media Phones User Guide The following table shows the presence icons that display for Skype for Business contacts on the Polycom VVX 400, 410, 500, and 600 phones. Presence Icons on VVX Phones Icons Description Available Busy, In a Call, In a Meeting, In a...
Page 145 Polycom VVX Business Media Phones User Guide Presence Icons on VVX 300 and 310 Phones Unknown Blocked The following table shows the presence icons that display for Skype for Business contacts on VVX 201 phones. Presence Icons on VVX 201 Phones...
Page 146: View Contact's Activity On Vvx 201, 300, And 400 Phones
Polycom VVX Business Media Phones User Guide In the following example figure, Betty Cooper is available, Lisa Wong is Do Not Disturb, Marie Jones is Away, and Michelle Dubois is in a call. Presence information for Skype for Business contacts View Contact’s Activity on VVX 201, 300, and 400 Phones...
Page 147: Change The Privacy Relationship For A Contact
Polycom VVX Business Media Phones User Guide ● Name ● Presence Status ● Organization ● Email address ● Work number ● Mobile number ● Home number ● Voicemail To view the contact card: 1 Select the Contact soft key. 2 Select a contact and select Info.
Page 148: Managing Broadsoft Uc-One Favorites And Contacts
You can see your BroadSoft UC-One contacts marked as favorites in the UC-One Contacts list and on the Lines screen on your phone. The VVX 101, 201, and 1500 phones do not support BroadSoft UC-One favorites. Contact your system administrator to find out if this feature is available on your phone.
Page 149: View Favorites In The Contact List
Polycom VVX Business Media Phones User Guide To view BroadSoft UC-One contacts and favorites on the Lines screen: » From the Home screen, press the Home key. UC-One contacts and favorites display on the Lines screen, as shown in the following figure.
Page 150: View Contacts And Groups
Polycom VVX Business Media Phones User Guide 3 Choose your desired filter selection:  If you select Favorites, only your BroadSoft UC-One Favorites display on the Home screen and in the UC Contacts list.  If you select Online, only the BroadSoft UC-One contacts that are currently online display on the Home screen and in the UC Contacts list.
Page 151 Polycom VVX Business Media Phones User Guide Web Info: Additional information on using BroadSoft applications For information on using BroadSoft applications, refer to the following resources: • BroadSoft UC-One • BroadSoft Instant Messaging & Presence Polycom, Inc.
Page 152: Setting Your Presence Status
Skype for Business client. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 153: Update Your Buddy Status
Polycom VVX Business Media Phones User Guide Update Your Buddy Status You can update your status on your phone so that contacts can monitor your status from their phones. Your updated status is displayed in the status bar on your phone, and your contacts are automatically notified of your new status.
Page 154: Accessing, Sending, And Broadcasting Messages
Access Voicemail and Video Messages Voicemail is available on all Polycom VVX phones. However, only VVX 1500 phones support video messages. Contact your system administrator to find out if your phone supports video messages.
Page 155: Remove Message Alert
You can also call contacts from the Voicemail screen. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 156: Managing Skype For Business Voicemail Messages
Polycom VVX Business Media Phones User Guide Managing Skype for Business Voicemail Messages From the Skype for Business Voicemail screen, you can call a contact, delete messages, or mark unread messages. Call a Contact After you listen to a contact’s voicemail, you can call the contact from the Voicemail screen.
Page 157: Read Instant Messages
Polycom VVX Business Media Phones User Guide 5 Do one of the following:  Press Select to choose a pre-scripted message from the Message Select screen.  Select Edit to compose a custom message, and enter your message. 6 Select Send.
Page 158: Sending And Receiving Pages
Polycom VVX Business Media Phones User Guide ● Normal By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group at the same time, the phone with the lower serial number continues to transmit while the other phone enters the receiving state.
Page 159: Changing Group Paging Settings
Polycom VVX Business Media Phones User Guide Receiving Pages When You’re Not in an Active Call When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority. While a page plays, you can: ●...
Page 160: Update Paging Group Subscriptions
Polycom VVX Business Media Phones User Guide To change the default paging group: 1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT Configuration >...
Page 161: Sending And Receiving Ptt Broadcasts
Polycom VVX Business Media Phones User Guide ● Normal By default, broadcasts sent to channels 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group/channel at the same time, the phone with the lower serial number continues to transmit while the other phone enters the receiving state.
Page 162: Receiving Ptt Broadcasts
Polycom VVX Business Media Phones User Guide  Select End PTT. After you select End PTT, you can immediately initiate another broadcast on another channel, even if the previous broadcast is in the waiting period. Tip: Automatically sending a PTT broadcast To automatically send a PTT broadcast on the default channel, press and hold Talk.
Page 163: End Ptt Broadcasts
Polycom VVX Business Media Phones User Guide To reply to a PTT Broadcast: 1 During the 10-second waiting period, press and hold Talk 2 Begin talking. The broadcast is sent to all people listening on the channel. 3 When you finish talking, release Talk.
Page 164: Update Channel Subscriptions
Polycom VVX Business Media Phones User Guide Update Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.
Page 165: Using Applications On Your Phone
When your VVX phone is configured to connect to Microsoft Exchange Server, you can view and join meetings scheduled in your Microsoft Outlook application from your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 166: Navigate Month View
Polycom VVX Business Media Phones User Guide To navigate Day view: » Do one of the following:  To view the previous day, select Previous or tap the Left-facing arrow  To view an upcoming day, select Next or tap the Right-facing arrow ...
Page 167: Use Meeting Reminders
Polycom VVX Business Media Phones User Guide To return to Day view: » Select Exit or tap the Exit soft key Use Meeting Reminders By default, your phone displays a meeting reminder 15 minutes before a meeting starts. Every minute before the meeting starts, the phone emits an alert tone and updates the meeting timer.
Page 168: Disable Meeting Reminders
Polycom VVX Business Media Phones User Guide 2 From the Calendar Settings screen, select Alert Tone. 3 Choose an alert tone and tap Play to hear the tone. Disable Meeting Reminders Meeting reminders are enabled on your phone by default. When enabled, your phone displays reminders for all meetings.
Page 169: Join Skype For Business Meetings From The Calendar
VVX phones support the following types of browsers: ● Idle Browser Displays non-interactive web content (not supported on VVX 1500 phones). ● Web Browser Enables you to search and navigate web pages (not supported on VVX 101 and 201 phones).
Page 170: Browser Navigation Soft Keys
Polycom VVX Business Media Phones User Guide When you open the Web Browser, a toolbar with navigation and editing soft keys is displayed for three seconds along the bottom of the screen, as shown next. You can use the navigation and editing soft keys to navigate between web pages and enter information into text boxes in the Web Browser.
Page 171: Using The Launch Pad On Vvx 1500 Phones
Polycom VVX Business Media Phones User Guide Editing and Entering Text in the Web Browser Displays an onscreen keyboard (VVX 500, 600, and 1500 phones). Hides the editing icons and display the navigation icons. Using the Launch Pad on VVX 1500 Phones The Launch Pad on VVX 1500 phones is an optional feature that enables you to access local or web applications, directories, and information feeds from your phone.
Page 172: Navigate The Launch Pad
Polycom VVX Business Media Phones User Guide  Select the My Info Portal icon, and select the feed you want to view. If you haven’t enabled the My Info Portal application yet, you have to set up an account before you can access the application.
Page 173 Polycom VVX Business Media Phones User Guide If your system administrator has set up My Info Portal to display on your idle screen, you can also see information feeds from the idle screen. Polycom, Inc.
Page 174: Customizing Your Phone
1 Navigate to Settings > Basic > Preferences > Language. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Language. 2 From the Language screen, select a language. The language on your phone updates automatically. Polycom, Inc.
Page 175: Set The Time And Date Display
 Select Clock Date to change the date format.  Select Clock Time to change the time format.  Select Clock Order to change the order of the time and date display (not available on VVX 101 and 201 phones).
Page 176: Change The Backlight Intensity
Polycom VVX Business Media Phones User Guide This feature is not available on VVX 101 phones, Check with your system administrator to find out if this feature is available on your phone. Change the Backlight Intensity You can change the Backlight On intensity and the Backlight Idle intensity separately, and you can choose a high, medium, or low intensity, or turn off the backlight entirely.
Page 177: Adding Personal Photos As Your Background
Note: Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5.1.1 or later and registered with Skype for Business Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.
Page 178: Use A Usb Flash Drive
Polycom VVX Business Media Phones User Guide To add your own picture using the Web Configuration Utility: 1 Enter your phone’s IP address into the web browser on your computer. 2 Select User, and enter 123 for the Password. 3 From the menu bar, select Preferences > Background.
Page 179: Enable Transparent Line Keys
Polycom VVX Business Media Phones User Guide To reset your background image to the default: 1 Navigate to Settings > Basic > Preferences > Background. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Background.
Page 180: Use Personal Photos As Screen Savers
Polycom VVX Business Media Phones User Guide To enable a screen saver: 1 Navigate to Settings > Basic > Preferences > Screen Saver. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Screen Saver. 2 From the Screen Saver screen, select Screen Saver and select Enabled.
Page 181: Disable Screen Savers
Polycom VVX Business Media Phones User Guide 6 Select Save. If the message “No pictures found” displays after you select Save, there are no pictures in the folder you specified or in the root directory. Go back and make sure the information you entered is correct.
Page 182: Use Your Phone As A Digital Picture Frame
Polycom VVX Business Media Phones User Guide Use Your Phone as a Digital Picture Frame On VVX 500, 600, and 1500 phones, you can use the Picture Frame feature to view pictures stored on your USB flash drive at any time, without setting up a screen saver. You can display your pictures as thumbnails, one-by-one like a slide show, or display just one picture.
Page 183: Using Power-Saving Mode
Polycom VVX Business Media Phones User Guide Selecting Icons to Display Your Pictures Starts the display of pictures one-by-one again. Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled).
Page 184: Change Timeouts
Polycom VVX Business Media Phones User Guide Change Timeouts You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout.
Page 185: Set A Ringtone For Incoming Calls
Polycom VVX Business Media Phones User Guide To change your incoming call notifications: 1 Navigate to Settings > Basic > Preferences > Audible Ringer. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Audible Ringer.
Page 186: Accessibility Features On Your Phone
Indicators can also indicate phone status and if certain features are activated (see Phone Icons and Status Indicators). Visual ringing Certain VVX models have visual ringing that enables the screen to flash bright orange for incoming calls (contact your system administrator). Polycom, Inc.
Page 187: Features For Vision-Impaired And Blind Users
Polycom VVX Business Media Phones User Guide Accessibility Features on VVX Business Media Phones for Hearing-Impaired Users Electronic hookswitch support If you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset to answer and end calls.
Page 188: Features For Mobility-Impaired Users
Polycom VVX Business Media Phones User Guide Features for Mobility-Impaired Users The following table lists the accessibility features on VVX business media phones for mobility-impaired users. Accessibility Features on VVX Business Media Phones for Mobility-Impaired Users Accessibility Feature Description Auto-answer feature...
Page 189: Extending Your Phone's Capabilities With Accessories
● Connecting a Netgear Wi-Fi Adapter to Your Phone ● Connecting Polycom VVX Expansion Modules to Your Phone ● Connecting to Skype for Business on Your Phone using Better Together over Ethernet Password needed to access settings on your phone Some of the features described in this section require access to the Basic settings menu on the phone.
Page 190: Connecting A Headset
● When an analog headset is connected and in use, the headset key glows green. Note that the headset key does not glow on VVX 101 and 201 phones. ● When an USB headset is connected and in use, the headset key glows blue (For VVX 1500 phones, the headset key glows green).
Page 191: Using Electronic Hookswitch
Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset’s user guide for the precise range restrictions. Feature Profile 37477: Using Headsets with Polycom Phones for a list of compatible headsets.
Page 192: Using Electronic Hookswitch
Polycom VVX Business Media Phones User Guide  Choose Regular Mode (default) if another headset is attached. Change the Headset Mode Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order for you to control your phone using your headset, your headset must be in soft phone mode.
Page 193: Enable Bluetooth And Connect A Headset
Polycom VVX Business Media Phones User Guide Enable Bluetooth and Connect a Headset In order to use a Bluetooth headset with your phone, you need to enable Bluetooth, pair your headset, and connect your Bluetooth device to your phone. You can pair up to four Bluetooth headsets with your phone;...
Page 194: Disconnect And Remove Your Bluetooth Headset
Contact your system administrator to find out if your phone supports the PDC. This feature is not available on VVX 101 and 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 195: Using The Indirect Method
Polycom VVX Business Media Phones User Guide To connect using the direct method: 1 Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar, as shown next. 2 Navigate to the PDC Configuration screen on your phone: ...
Page 196 To connect using the indirect method: 1 Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next. 2 Navigate to the PDC Configuration screen on your phone: ...
Page 197: Disable The Polycom Desktop Connector
Polycom VVX Business Media Phones User Guide A message is displayed asking you to allow sharing with your computer. Select Yes. 9 A dialog box is displayed on your computer asking if you wish to allow remote control of your phone.
Page 198: Using Keyboard Shortcuts To Perform Tasks On Your Phone
Polycom VVX Business Media Phones User Guide Using Keyboard Shortcuts to Perform Tasks on Your Phone The PDC extends your keyboard and mouse functionality onto your phone and enables you to do the following: ● You can right-click a field on your computer and select the cut or copy information and cpaste the information onto your phone.
Page 199 Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 1500 Phones Function Key Phone Key Alt Key Phone Key Right-most soft key Alt + F5 Alt + F6 Alt + F7 Alt + F8 New Call soft key...
Page 200: Enter Text In A Different Language
Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 300/310, 400/410, 500, and 600 Phones Applications Alt+F11 Alt+F12 ACD Sign Out (if enabled) Enter Text in a Different Language You can also enter text in different languages onto your phone using your keyboard.
Page 201: Connecting A Netgear Wi-Fi Adapter To Your Phone
Connect the Wi-Fi Adapter This section takes you through the steps to connect a VVX phone to a Wi-Fi adapter. The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi-Fi adapter in the procedure. Note: Powering the Wi-Fi adapter Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port.
Page 202: Connecting Polycom Vvx Expansion Modules To Your Phone
VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone. VVX 101, 201, and 1500 phones do not support VVX Expansion Modules. Check with your system administrator to find out if your phone is set up to support VVX Expansion Modules.
Page 203: View Vvx Expansion Module Hardware Features
Polycom VVX Business Media Phones User Guide Note: VVX Expansion Modules not supported in UC Software 5.0.x The VVX Expansion Modules are not supported on VVX phones running UC Software 5.0.x. The expansion modules are supported only on VVX phones running UC Software 4.1.6, 4.1.7, and 5.1.x and later.
Page 204 Polycom VVX Business Media Phones User Guide VVX Color Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number Line Key Selects available line key contacts, functions, and assignments. LED Indicators Indicates a line or busy lamp field contact’s status. The following lists the LED Indicator behaviors shown on the expansion modules: •...
Page 205 Polycom VVX Business Media Phones User Guide The next figure illustrates the features, components, and keys available on the VVX Expansion Modules with a paper display. The table lists each numbered feature shown in this figure. VVX Expansion Module with paper display features...
Page 206: Connect Vvx Expansion Modules
Polycom VVX Business Media Phones User Guide VVX Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number Plastic Cover Protects the directory card. The directory card is a paper sheet that displays line Overlying numbers, busy lamp field contacts, favorites, and line key functions.
Page 207: Connect Additional Expansion Modules
Polycom VVX Business Media Phones User Guide Connect Additional Expansion Modules After the first module is on, you can connect up to two additional modules to your VVX phone. To connect multiple VVX Expansion Modules: 1 Connect an auxiliary cable from the AUX 2 port on the first module connected to the phone to the AUX 1 port on the second module.
Page 208: Generate The Vvx Expansion Module Directory Card
Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility, you can generate and download a PDF file with your VVX Expansion Module line key information. You can print and insert the PDF file as a directory card on your expansion module.
Page 209 Settings: Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5.1.1 or later and registered with Skype for Business Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.
Page 210: Navigate Vvx Color Expansion Module Paging
Polycom VVX Business Media Phones User Guide Navigate VVX Color Expansion Module Paging The VVX Color Expansion Modules display three pages of line information on the LCD screen for each module connected to a VVX phone. Each page of the expansion module contains 28 registrations, busy lamp field contacts, Skype for Business contacts, or favorites assigned to line keys.
Page 211 Polycom VVX Business Media Phones User Guide ● If you have three expansion modules connected to your VVX phone, the pages are ordered non-sequentially. As shown in the next figure, the pages display on the three expansion modules in the following order: ...
Page 212: Changing The Backlight Intensity
In order to use BToE, you need to download and install the Polycom BToE Connector application. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 213: Download The Polycom Btoe Connector
A User Account Control dialog box is displayed. 4 Ensure that the dialog box lists Polycom Inc. as the verified publisher and click Yes. If Polycom Inc. is not listed as the publisher, click No and download the application again from the Polycom Voice Support site.
Page 214 Start the Polycom BToE Connector If you do not choose to open the Polycom BToE Connector Application during the installation process, you must start the application before connecting your phone to your computer. To star Polycom BToE connector: »...
Page 215: Enable And Pair Better Together Over Ethernet
Set Your Phone as Your Primary Audio Device Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary audio device in your Skype for Business client on your computer.
Page 216: Using Btoe To Manage Calls On Your Phone And Skype For Business Client
Polycom VVX Business Media Phones User Guide Using BToE to Manage Calls on Your Phone and Skype for Business client After your VVX phone is paired with your computer, you can answer and place audio and video calls with your Skype for Business contacts on your phone and in the Skype for Business client on your computer. You can hold and resume audio calls and pause and resume video calls on your VVX phone.
Page 217: Place Calls
Polycom VVX Business Media Phones User Guide  If signed in with different user accounts and the incoming call is for the account signed into Skype for Business, click Answer in the Skype for Business client. The call is displayed on your VVX phone and in the Skype for Business client, the PC audio icon is displayed next to the Skype for Business call, and the audio for the call is played through the phone’s speakerphone.
Page 218: Use Your Phone As Your Primary Audio Device For Your Computer
Disable BToE on Your Phone You can disable the BToE feature on your phone and unpair your phone and computer. When you disable BToE, you can no longer use the feature on your Polycom phone and Skype for Business client on your computer.
Page 219: Uninstall The Polycom Btoe Connector
Uninstall the Polycom BToE Connector You can uninstall the Polycom BToE Connector at any time. Note that after you uninstall the Polycom BToE Connector, you can no longer use BToE. If you decide to start using the BToE feature again, you must reinstall the Polycom BToE Connector and repeat the steps for enabling and pairing your Polycom phone and computer.
Page 220: Maintaining Your Phone
However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed each time your phone has a warning that you haven’t viewed. To temporarily remove warnings: » In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar. Polycom, Inc.
Page 221: Restart The Phone
Polycom VVX Business Media Phones User Guide Restart the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Restarting your phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone.
Page 222: Clean The Touchscreen
Polycom VVX Business Media Phones User Guide 2 From the Test Hardware screen, select one of the following:  Audio Diagnostics  Keypad Diagnostics  Display Diagnostics  Touch Screen Diagnostics  Brightness Diagnostics  LED Diagnostics Clean the Touchscreen The touchscreen on VVX 500, 600, and 1500 phones requires minor maintenance, but you may periodically need to clean the touchscreen.
Page 223: Exit The Software Update Notification
Polycom VVX Business Media Phones User Guide When the software update notification is displayed on your phone, you can choose to update your phone’s software at that time. To update your phone’s software: » When prompted to update your software, select Update.
Page 224: Update Your Skype For Business Phone Software
Software from the Skype for Business server. When a software update is available, a notification is displayed on your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 225: Troubleshooting
General Phone Issues ● Application Issues ● Login Issues ● GENBAND Address Book Issues ● Polycom Desktop Connector Issues ● Headset Issues ● Recording Issues ● Better Together over Ethernet Issues General Phone Issues This section includes potential issues and solutions for general phone issues.
Page 226: Application Issues
Polycom VVX Business Media Phones User Guide Application Issues This section includes solutions to troubleshooting issues for applications on your phone. Troubleshoot Calendar Issues When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders, it is possible that your phone is not connected to the Microsoft Exchange Server.
Page 227: Polycom Desktop Connector Issues
 Server Control Method  Server URL  Registration Index and User ID Polycom Desktop Connector Issues If you encounter any issues using the Polycom Desktop Connector, see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue...
Page 228: Headset Issues
Polycom VVX Business Media Phones User Guide Headset Issues This section includes solutions to troubleshooting issues when using a headset with your VVX phone. Troubleshoot Audio and Echo Issues In some cases when you are using your headset, your contacts may experience audio or echo issues, such as feedback of your voice or of their own voice, during the call.
Page 229: Better Together Over Ethernet Issues
If you cannot access the log files, contact your system administrator for assistance. Troubleshoot Polycom BToE Connector Start Issues If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
Page 230: Troubleshoot Pairing Issues
Investigate Phone Warnings for information on viewing warnings. If the warning message states that the phone was unable to pair, you need to ensure that Polycom BToE Connector is an allowed program in your system’s firewall on your computer. To check whether Polycom BToE Connector is an allowed program: 1 Navigate to Start >...

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Polycom VVX 101 User Manual

Before You Begin

Getting Started with Polycom VVX Business Media Phones

Logging into and Locking Your Phone

Audio Calls

Audio Conference Calls

Shared Lines

Recording Audio Calls

Video Calls

Call Lists and Directories

Favorites and Contact Lists

Quick Links

Need help?

Questions and answers

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Summary of Contents for Polycom VVX 101