Maintaining Your Phone; Investigate Phone Warnings; Remove Warnings; Restart The Phone - Polycom VVX 101 Series User Manual

Maintaining Your Phone

When your phone is unable to operate properly, you need to investigate or troubleshoot issues among other
tasks your administrator may ask you to perform. This section shows how to perform maintenance tasks on
your phone.

Investigate Phone Warnings

When your phone is unable to perform certain tasks, a Warning icon
warning icon lets you know that your phone has one or more important issues. You can view details about
the issues from the Warnings screen. If you have a VVX 600/601, the icon has a counter indicating the
number of warning messages you have, and you can tap the icon to view the messages.
» Navigate to Settings > Status > Diagnostics > Warnings.
On VVX 1500 phones, navigate to Menu > Status > Diagnostics > Warnings.
The Warnings screen is displayed listing any phone issues.

Remove Warnings

After you view the phone warnings, you can temporarily remove the Warning icon from the status bar.
However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed
each time your phone has a warning that you haven't viewed.
» In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar.

Restart the Phone

Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in
troubleshooting.
Caution: Before you restart your phone, contact your system administrator. If your phone is malfunctioning,
you may be able to restore normal operation without restarting the phone. In addition, your administrator
may want to troubleshoot your phone before you restart it. If you need to update your phone's configuration,
don't restart your phone.
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