Page 1 UC Software 5.4.0 | June 2015 | 3725-46211-003A USER GUIDE ® ® Polycom Business Media Phones Applies to Polycom VVX 101, 201, 300, 310, 400, 410, 500, 600, and 1500 phones, Polycom VVX Camera, and Polycom VVX Expansion Modules...
Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
Page 3: Table Of Contents
VVX 101 and VVX 201 Phones Hardware ........
Page 4 Polycom VVX Business Media Phones User Guide Sign Out of Lync ............44 Sign In Using Your BroadSoft UC-One Credentials .
Page 5 Manage Calls ............63 Managing Calls on VVX 101, 201, 300/310, 400/410, 500, and 600 Phones ..63 Display Calls from the Lines Screen .
Page 6 Polycom VVX Business Media Phones User Guide Forward Lync Calls to a Contact ........72 Forward Calls to Voicemail .
Page 7 Polycom VVX Business Media Phones User Guide Viewing a Roster of Conference Participants ........83 Exit the Roster .
Page 8 Polycom VVX Business Media Phones User Guide Holding or Passing Calls ..........98 Pass SCAP Calls .
Page 9 Polycom VVX Business Media Phones User Guide Handle Conference Calls with Video ........115 Managing Video Calls without a VVX Camera on VVX 500 and 600 Phones .
Page 10 Polycom VVX Business Media Phones User Guide Managing the GENBAND Address Books ........128 Using the Global Address Book .
Page 11 Polycom VVX Business Media Phones User Guide Search for BroadSoft UC-One Contacts ........145 Update Your Presence Status .
Page 12 Polycom VVX Business Media Phones User Guide Use Applications on Your Phone ........160 Using the Calendar .
Page 13 Using the Indirect Method ..........189 Disable the Polycom Desktop Connector ....... . . 191...
Page 14 Find Your Operating System Version ........206 Download the Polycom BToE Connector ....... . . 206 Install the Polycom BToE Connector .
Page 15 Limitations of Liability ............225 Polycom Limited Warranty and Limitation Liability ....... . 225 Exclusions .
Page 16 VVX 101 and 201 Phones ........
Page 17: Before You Begin
Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. Who Should Read this Guide? ® ® This user guide contains overview information for the Polycom 101, 201, 300, 310, 400, 410, 500, 600, and 1500 phones, the Polycom VVX Camera, and the Polycom VVX Expansion Modules.
Page 18: Get Started
Use the following figures and tables to understand your VVX phone’s hardware features. For more information about attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone available on your phone’s support page on Polycom Voice Support. Polycom, Inc.
Page 19: Vvx 101 And Vvx 201 Phones Hardware
Polycom VVX Business Media Phones User Guide VVX 101 and VVX 201 Phones Hardware The following figure displays the hardware features on the VVX 101 and VVX 201 business media phones. The table lists each numbered feature shown in this figure.
Page 20 Home screen. Screen Shows a 2.5-inch diagonal screen with a backlight that enables you to view menus and data. VVX 101 phones do not have a backlight. Message Waiting Indicator Flashes red to indicate when you have new messages. Polycom, Inc.
Page 21: Vvx 300 And Vvx 310 Phones Hardware
Polycom VVX Business Media Phones User Guide VVX 300 and VVX 310 Phones Hardware The following figure displays the hardware features on the VVX 300 and VVX 310 business media phones. The table lists each numbered feature shown in this figure.
Page 22 Polycom VVX Business Media Phones User Guide VVX 300 and 310 Hardware Feature Descriptions Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones. Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
Page 23 Polycom VVX Business Media Phones User Guide VVX 400 and VVX 410 Phones Hardware The following figure displays the hardware features on the VVX 400 and VVX 410 business media phones. The table lists each numbered feature shown in this figure.
Page 24 Polycom VVX Business Media Phones User Guide VVX 400 and 410 Hardware Feature Descriptions Messages key Enables you to access and manage instant and voice messages. Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones.
Page 25: Vvx 500 And Vvx 600 Phones Hardware
Polycom VVX Business Media Phones User Guide VVX 500 and VVX 600 Phones Hardware The following figure displays the hardware features on the VVX 500 and VVX 600 business media phones. The table lists each numbered feature shown in this figure.
Page 26 Polycom VVX Business Media Phones User Guide VVX 500 and 600 Hardware Feature Descriptions Mute key Mutes local audio during calls and conferences. The key glows red when activated. Speakerphone Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Page 27: Vvx 1500 Phone Hardware
Polycom VVX Business Media Phones User Guide VVX 1500 Phone Hardware The following figure displays the hardware features on the VVX 1500 business media phone. The table lists each numbered feature shown in this figure. VVX 1500 hardware features Polycom, Inc.
Page 28 Polycom VVX Business Media Phones User Guide VVX 1500 Hardware Feature Descriptions Reference Feature Feature Description Number Camera Provides near-site video. The camera barrel is located directly behind the camera lens. The camera barrel adjusts the camera angle. Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen.
Page 29: Secure Your Phone With The Security Slot
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Contact the universal security cable manufacturer directly for more information on securing your phone.
Page 30: Home Screen
Polycom VVX Business Media Phones User Guide Home Screen On VVX 101, 201, 300, 310, 400, 410, 500, and 600 phones, the phone line and icons you can select to access phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone line and favorites display on the Home screen.
Page 31: Lines Screen
Lines Screen The Lines screen is supported on VVX 101, 201, 300, 310, 400, 410, 500, and 600 phones and is the default screen when your phone is not in use. You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Page 32: Switch Among Phone Screens
 Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.  On VVX 101 and 201 phones, press the C–>L soft key to display the Lines screen from the Calls screen. Polycom, Inc.
Page 33: Understanding Phone Icons And Status Indicators
Polycom VVX Business Media Phones User Guide  On VVX 101 and 201 phones, press the L–>C soft key to display the Calls screen from the Lines screen.  On VVX 500 and 600 phones, swipe the screen to the right or left to switch between the Lines, Calls, or Active Call screen.
Page 34 Polycom VVX Business Media Phones User Guide Phone Icons on VVX 300 and 310 Phones Icon Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call...
Page 35 Polycom VVX Business Media Phones User Guide Phone Icons on VVX 400 and 410 Phones Active call using Polycom HD Shared line with a held call Voice Held call Call forwarding is enabled Incoming call New message Active conference Presence status (Available)
Page 36 Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 500 and 600 Phones Icon Description Icon Description Active conference Select to access recent calls USB flash drive attached New message. Recording in progress or paused...
Page 37: Entering Information In Data Fields
Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 1500 Audio muted Call without Polycom HD Voice (private line) Speed Dial Key Call (shared line) USB device attached and idle Conference call USB device attached and playing...
Page 38: Enter Information Using The Dial Pad
Polycom VVX Business Media Phones User Guide Mode and Encoding Options Mode Options Encoding Options Abc (to capitalize the first letter only, and use lowercase for the remaining letters) ABC (to enter uppercase only) abc (to enter lowercase only) 123 (to enter numbers only)
Page 39: Enter Information Using The Onscreen Keyboard
Polycom VVX Business Media Phones User Guide Using the Dial pad Keys to Enter Information Enter a special character Select Encoding, and select Abc, ABC, or abc. Press the asterisk ( ), or pound ( ) key one or more times to enter one of the following special characters: key: ! | ‘...
Page 40: Inputing Chinese Characters With Pinyin
Polycom VVX Business Media Phones User Guide Using the Onscreen Keyboard to Enter Information Enter numbers Tap 123 and select the numbers you want. Enter special characters Tap ASCII and select the characters you want. Exit the onscreen keyboard, enter the...
Page 41 Polycom VVX Business Media Phones User Guide To enter Chinese characters using the PinYin widget and the dial pad keys: 1 Enter the PinYin text that corresponds with the letters on the phone’s dial pad. For example, press 7464. The possible PinYin matches display in the text field with the first match highlighted.
Page 42: Log Into And Lock Your Phone
Depending on how your system administrator set up the user login feature, you may need to log in to a phone before you can use the phone. By default, Polycom phones do not require you to log in before you can use them.
Page 43: Log Out Of Your Phone
Your system administrator provides you with login credentials that you can use to log into a visitor desk phone. By default, Polycom phones do not require you to log in before you can use them. However, if you do not log in, you see only the phone’s default profile.
Page 44: Log Out Of A Visitor Desk Phone
PIN authentication. Your system administrator provides you with your login credentials or PIN authentication. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 45: Sign In Using Your Broadsoft Uc-One Credentials
Polycom VVX Business Media Phones User Guide To sign out of Lync on your phone: » Press the SignOut soft key or select Settings > Features > Microsoft Lync > SignOut. After you sign out of Lync, you cannot call or view your Lync contacts. However, you can still use other phone features.
Page 46: Unlock Your Phone
Polycom VVX Business Media Phones User Guide To lock your phone: 1 Navigate to Settings > Basic > Lock Phone. For VVX 1500 phones, select Menu > Settings > Basic > Lock Phone. 2 From the Lock Phone screen, select Allow ringing when locked (the default setting) if you want your phone to ring when you have an incoming call.
Page 47: Audio Calls
Placing and Answering Audio Calls VVX 101 and 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 300, 400, 500, 600, and 1500 phones can manage a maximum of 24 active, incoming, and held audio calls at a time.
Page 48: Placing Audio Calls
On VVX 500, 600, and 1500 phones, tap the onscreen keyboard icon to use the onscreen dial pad to enter numbers. 3 On VVX 101, 201, 300/310, 400/410, and 1500 phones, select Dial. On VVX 500 and 600 phones, tap the Dial icon Note: Handling automatically placed calls Your administrator can set up your phone to automatically place the call after you enter a certain number of digits.
Page 49: Place An International Call
To place a call to a favorite from the Home or Lines screen: » Do one of the following:  On VVX 101, 201, 300/310 and 400/410 phones, press a line key associated with a favorite.  On VVX 500 and 600 phones, press the Home key , tap your phone line, and tap a favorite.
Page 50: Place Calls From Directories
4 From the Contact Information screen, select the contact’s phone number. The call is automatically placed on VVX 500 and 600 phones. 5 On VVX 101 201, 300/310, 400/410, and 1500 phones, select Dial. Place a Call from the Directory Search Screen You can also call contacts from the Search screen in your directory.
Page 51: Place An Intercom Call
Polycom VVX Business Media Phones User Guide Place an Intercom Call The intercom on your phone enables you to place a call to a contact that is answered automatically on the contact’s phone as long as the contact is not in an active call. If the contact is in an active call, the contact can choose to answer the intercom call, or the intercom call is answered automatically after the active call ends.
Page 52: Place A Call With A Hidden Number
Polycom VVX Business Media Phones User Guide  Press the line key of the assigned favorite you want to call. The call is placed and is displayed on your phone’s screen. Place a Call with a Hidden Number When your phone is registered with the BroadSoft BroadWorks server, you can choose to hide your phone number when you place a call.
Page 53: Answer Audio Calls
Polycom VVX Business Media Phones User Guide 2 In the Dialer, tap Use H.323 or URL to place an H.323 call. H.323 is displayed in the number field. Your phone uses the H.323 protocol for all subsequent calls until you select a different protocol.
Page 54: Answer Calls From The Calls Screen
Polycom VVX Business Media Phones User Guide Incoming Call window Note: Setting up a visual incoming call alert Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, see your system administrator.
Page 55: Answering Calls On Shared Lines
Polycom VVX Business Media Phones User Guide Answering Calls on Shared Lines Incoming calls to a shared line causes all registered phones to ring, and the call can be answered on any of the phones. When you or another person answers the incoming call, a green indicator light is displayed on the line key on all phones for the shared line.
Page 56: Answer Calls From Vvx Expansion Modules
You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 101 and 201 phones. To mute and unmute the microphone: 1 During a call, including a conference call, press the Mute key The other parties cannot hear you.
Page 57: End Audio Calls
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 101 and 201 phones. Resume Calls You can view and resume all held calls in the Active Call, Lines, and Calls screens.
Page 58: Transferring Calls
Polycom VVX Business Media Phones User Guide To resume a held call: » Press the line key corresponding to the line with the held call. Transferring Calls You can transfer active or held calls to another person using the following transfer types: ●...
Page 59: Parking And Retrieving Calls
Server. Calls placed in the call orbit are given a retrieval number and can be retrieved by any Lync-compatible phone with access to the orbit. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 60: Parking And Retrieving Calls On The Broadworks Server
Polycom VVX Business Media Phones User Guide the parked call isn’t answered after being returned, the call is sent to the default line on the server. If the call is not answered, the call is terminated. The time limit for parked calls and the default line are set by the system administrator.
Page 61: Retrieve Calls
Polycom VVX Business Media Phones User Guide Retrieve Calls The status message and the Call Park icon continue to display on the phone until the parked call is either retrieved, ignored, or the parked caller ends the call. If a parked call is not answered after a period of time, which is set by your system administrator, the call is returned to the parker—the person who parked the call.
Page 62: Managing Multiple Calls
Polycom VVX Business Media Phones User Guide 2 Press the Park Info soft key. The Parked Call screen is displayed. 3 Press Ignore. The phone exits the Parked Call screen, and the Call Park icon and status message is removed from the line.
Page 63: Manage Calls
Phones On VVX 101, 201, 300/310, 400/410, 500, and 600 phones, you can see the number of calls for each line from the Lines screen, as shown next. On all VVX phones, a green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Page 64: Display Calls From The Calls Screen
The Calls screen is displayed with the list of active and held calls for each line on the phone. Active and held calls for each line on the Calls screen on VVX 101 and 410 Manage Calls from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can initiate a conference.
Page 65: Managing Calls Remotely
Polycom VVX Business Media Phones User Guide  Select Transfer to send the call to another contact.  Select Conference to initiate a conference call. Managing Calls Remotely When your phone is registered with a BroadWorks server, and you are signed in to the phone with your BroadSoft UC-One credentials, you can manage calls to your line remotely from any of your phones using the BroadWorks Anywhere or Remote Office features.
Page 66: Edit Broadworks Anywhere Locations
Polycom VVX Business Media Phones User Guide Edit BroadWorks Anywhere Locations After you enable BWA and add locations on your VVX phone, you can edit the added BWA locations. To edit BWA locations: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
Page 67: Add A Remote Office Number
Polycom VVX Business Media Phones User Guide Add a Remote Office Number You can add one number only as your remote office number. To enable Remote Office and add a remote office number: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
Page 68: Ignore Or Silence Incoming Calls
Polycom VVX Business Media Phones User Guide Rejecting Calls with Do Not Disturb ● Reject Anonymous Calls ● Note: Rejecting calls on shared lines You cannot reject calls on shared lines. You can only silence the ringer. Ignore or Silence Incoming Calls You can ignore or silence a call to stop your phone from ringing.
Page 69: Enable Do Not Disturb
● On VVX 400/410, 500, and 600 phones, the DND icon on the Home screen changes from On VVX 300 and 310 phones, the icon changes from . For VVX 101 and 201 phones, the line icon changes to Troubleshooting: Why doesn't the DND icon display?
Page 70: Reject Anonymous Calls
Polycom VVX Business Media Phones User Guide Reject Anonymous Calls When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically reject anonymous calls to your line from callers who have restricted their caller identification.
Page 71: Forward All Incoming Calls To A Contact
When your phone is registered with Lync Server, you have more options for forwarding calls. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 72: Forward Lync Calls To A Contact
Polycom VVX Business Media Phones User Guide Note: Forward to Voicemail option not available when voicemail is disabled The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is disabled on your phone, you cannot select the Forward to Voicemail option.
Page 73: Simultaneously Ring Delegates
You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on your VVX phone. VVX 101 and 201 phones can manage a maximum of 4 active or held conference calls at a time. All other VVX phones can manage a maximum of 12 active or held conference calls at a time.
Page 74: Tips For Conference Calls
Polycom VVX Business Media Phones User Guide Note: Initiating and managing Lync or Alcatel-Lucent conference calls If you are signed into Lync on your phone, you have different options for initiating and managing Lync conference calls. See the section Initiating and Managing Lync Conference Calls for more information.
Page 75: End Conference Calls
Polycom VVX Business Media Phones User Guide  When you have an active call and more than one held call, select a held call, and select the Join soft key. The active call and the selected held call are joined into a conference while the other held calls on the line remain held.
Page 76: Initiating And Managing Lync Conference Calls
● List information about a participant, such as the participant’s name, number, and call details, including whether the call is muted, held, or is video-enabled. This feature is not available for VVX 101 and 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 77: Initiating A Lync Conference Call
Polycom VVX Business Media Phones User Guide Initiating a Lync Conference Call You can initiate a Lync conference call on your phone or in the Lync client. When all the participants are added to the conference call, the Roster screen is displayed. See the section Viewing a Roster of Lync Conference Participants for more information.
Page 78: Initiate A Group Conference Call In The Lync Client
Polycom VVX Business Media Phones User Guide 4 Press Yes to confirm that you want to dial all contacts in the group. Each contact in the group is called one at a time. Initiate a Group Conference Call in the Lync Client When you initiate a group conference call in Lync, the call displays in the Lync client and on your phone.
Page 79: Viewing A Roster Of Lync Conference Participants
Polycom VVX Business Media Phones User Guide When a contact dials into a conference using the conference dial-in number and PIN, the contact is added to the conference call immediately unless the conference call is locked. When the conference call is locked, the contact must wait for the conference presenter to admit the contact to the call.
Page 80: Demote Or Promote Conference Participants
Polycom VVX Business Media Phones User Guide Mute and Unmute All Conference Participants Presenters can mute and unmute all conference participants at one time. To mute and unmute all conference participants: 1 Press Mute All. A notification is displayed on the participants’ phones informing them that the presenter has muted the audience.
Page 81: Remove Conference Participants
Polycom VVX Business Media Phones User Guide Remove Conference Participants A presenter can remove any participant, excluding the conference host, from the conference call. To remove conference participants: » In the Roster screen, select a participant and select Remove. A notification is displayed on the participant's phone informing him or her that the presenter has removed them from the conference.
Page 82: Initiating And Managing Alcatel-Lucent Advanced Conferences
However, you can have only one active conference call in progress on your phone. This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 83: Join Calls To An Advanced Conference Call
Polycom VVX Business Media Phones User Guide Join Calls to an Advanced Conference Call The conference host can join incoming calls to a conference. Conference participants cannot add incoming calls to a conference. To join an incoming call to a conference call: 1 During a conference call, answer the incoming call.
Page 84: Managing Advanced Conference Participants
Polycom VVX Business Media Phones User Guide Managing Advanced Conference Participants When you initiate or join a conference call, the conference participants are automatically displayed in a Roster. From the Roster, the chairperson, the person who initiated the conference call, can mute and remove individual participants from the conference.
Page 85: Viewing Missed And Received Calls On Shared Lines
Polycom VVX Business Media Phones User Guide This section provides information on the following topics: Viewing Missed and Received Calls on Shared Lines ● Hold Calls Privately on Shared Lines ● Barge In on Calls for Busy Lamp Field Lines ●...
Page 86: Using Genband's Multiple Appearance Directory Number - Single Call Appearance
Polycom VVX Business Media Phones User Guide This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone. You can barge in on a call using one of the following modes: ●...
Page 87: Barge In On An Active Call
Polycom VVX Business Media Phones User Guide Any MADN member can respond to an incoming call to the shared line. When a MADN member answers an incoming call, the LED indicator on the line key for all phones changes to a steady red light to indicate the call was answered.
Page 88: Enabling Privacy
Polycom VVX Business Media Phones User Guide To resume a call on the shared line: » Do one of the following:  Select the corresponding line key and lift the handset.  Press and hold the corresponding line key and select Resume.
Page 89: Disable Privacy Temporarily
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 90 Polycom VVX Business Media Phones User Guide Delegates can be assigned to multiple bosses’ lines depending on the number of line keys available on their VVX phone. If all available line keys have been assigned to boss contacts, additional contacts are not shown on the phone’s screen.
Page 91: View The Delegates Group
Polycom VVX Business Media Phones User Guide View the Delegates Group Your delegates are automatically added to the Delegates group on your phone and in the Lync client, as shown in the next figure. Delegates group in the Lync client To view the Delegates group on your phone: »...
Page 92: Set A Ringtone For Boss Calls
Polycom VVX Business Media Phones User Guide To view the People I Manage Calls For group on your phone: » Navigate to Contacts > Groups > People I Manage Calls For. All assigned bosses are displayed in order by last name, as shown next.
Page 93: Managing Calls On The Boss's Line
Polycom VVX Business Media Phones User Guide Managing Calls on the Boss’s Line A boss can monitor calls on the delegate’s line, and delegates can place, answer, hold, or transfer calls on behalf of the boss’s line. Respond to Incoming Calls When a call is placed to the boss’s line, the call is displayed on the boss and delegate’s phones, as shown...
Page 94: Viewing Call Status On The Boss's Line
Polycom VVX Business Media Phones User Guide Viewing Call Status on the Boss’s Line A boss and delegate can both view the status of any call on the other’s phone. Bosses can see when a delegate answers or holds a call, which delegate answered the call, and the call information of the caller.
Page 95: Transfer Boss Calls
Polycom VVX Business Media Phones User Guide To resume a call held on a boss’s line: 1 Press and hold the boss’s line key. 2 Select the call and select Pickup. Transfer Boss Calls After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going...
Page 96: Join Conference Calls
(SCAP) feature to share a single line with other contacts as a member of a group. System administrators assign members to SCAP groups. This feature is not supported on VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 97: Placing A Call
Polycom VVX Business Media Phones User Guide Placing a Call Any group member can place a call on the shared line. When a member places a call on the shared line, the other members are notified with a steady red LED light on the line key on members' phones. Multiple group members can place outgoing calls while a call is in progress on the shared line.
Page 98: Holding Or Passing Calls
Polycom VVX Business Media Phones User Guide To make a call public: » During an active call, select Share. The call is now public, the Private soft key is displayed, and other group members can bridge into the call. Make Calls Private After you make a call public and allow group members to bridge into the call, you can make the call private to prevent more group members from bridging into the call.
Page 99: Create A Personal Ring Group With Broadsoft Uc-One Simultaneous Ring
Polycom VVX Business Media Phones User Guide Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Simultaneous Ring feature to add a list of phone numbers that will ring simultaneously when you receive an incoming call on your line.
Page 100: Recording Calls On Vvx 500, 600, And 1500 Phones
Polycom VVX Business Media Phones User Guide To delete numbers from the Simultaneous Ring list: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
Page 101: Pause A Recording
Caution: Removing a USB flash drive during a recording Polycom recommends that you do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. When you remove the USB flash drive while recording, you can also damage the flash drive.
Page 102: Record Conference Calls
Polycom VVX Business Media Phones User Guide Record Conference Calls You can record a conference call in the same way as an active call with the following exceptions: ● All conference call participants are recorded. When a conference participant mutes his or her audio, that participant is not recorded.
Page 103: Pause And Resume Played Recordings
Polycom VVX Business Media Phones User Guide If the handset is off-hook when you play a recording, the audio plays through the handset. If the handset is on-hook when you play a recording, the audio plays through the speaker. Note: You cannot play recordings during active calls You cannot open and play recordings when you are in an active call or if you're recording a call.
Page 104: Delete Recordings
Polycom VVX Business Media Phones User Guide 3 Select Rename, update the filename, and select OK. Delete Recordings When you have played a recording or need additional space on your USB drive, you can delete recordings on your phone. To delete a recording: 1 Navigate to Settings >...
Page 105: Video Calls
● During a conference call, mute your microphone when not speaking. ● Avoid tapping or rustling papers near the microphone. Web Info: Video conferencing etiquette For more tips on proper video conferencing etiquette, see Polycom’s The Etiquette of Video Conferencing and Telepresence.
Page 106: Using A Vvx Camera With Vvx 500 And 600 Phones
Using a VVX Camera with VVX 500 and 600 Phones With the Polycom VVX Camera attached to your phone, you can transmit video to contacts during calls. VVX Cameras are compatible with VVX 500 and 600 phones running UC software 4.1.3 or later. For information...
Page 107: Status Indicators And Messages For The Vvx Camera
Polycom VVX Business Media Phones User Guide Status Indicators and Messages for the VVX Camera This section includes the status indicators and messages that display on your phone for the VVX Camera connected to your VVX 500 or VVX 600 phone.
Page 108: Changing Video Call Settings
Polycom VVX Business Media Phones User Guide VVX Camera Messages VVX Camera attached. Contact administrator to enable Indicates that your camera is ready to use. However, video. your phone isn’t enabled to send and receive video. Contact your system administrator to enable video calls.
Page 109: Change Video Clarity
Polycom VVX Business Media Phones User Guide To disable the transmission of your video for all calls: 1 Navigate to Settings > Basic > Video > Video Call Settings. For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Call Settings.
Page 110: Change How Pip Video Displays
Polycom VVX Business Media Phones User Guide Your video image is displayed at the top-right of the screen in a picture-in-picture (PIP) video, as shown next. The PIP is displayed on your Home screen and during video calls. Picture-in-Picture video on the Home screen When you’re in a call with a person that has video-enabled, your video is displayed in the PIP, and the...
Page 111: Change How Far-Side Video Displays
Polycom VVX Business Media Phones User Guide ● Local Camera View Mode (Full Screen) Sets whether you want the PIP to display over, or next to, full-screen video. The default setting is Side-by-Side. You can choose to enable one of these settings: ...
Page 112: Display All Video Calls In Full Screen Mode
Polycom VVX Business Media Phones User Guide 2 From the Video Screen Mode screen, select and adjust the video screen settings. 3 Select Save. Display All Video Calls in Full Screen Mode By default, the far-side video always displays in the Active Call screen. You can enable your phone to display all incoming videos on the full screen.
Page 113: No Video From The Far Side
Polycom VVX Business Media Phones User Guide  Close the Privacy Shutter. On VVX 500 and 600 phones with a VVX Camera, no LED light shows when the shutter is closed. The No Video icon is displayed next to your PIP video and the far-side cannot see you.
Page 114: Exit Full Screen View
Polycom VVX Business Media Phones User Guide Full screen mode on VVX 600 phone To view video in full screen: » Do one of the following:  Tap Video > Full Screen.  Tap the Full Screen icon Exit Full Screen View You can exit full screen view and video in your default video display.
Page 115: Handling Video And Audio Calls
Polycom VVX Business Media Phones User Guide Swapped video screens To swap where video is displayed: » During a video call, do one of the following:  Tap Video > Swap.  Tap the PIP. Handling Video and Audio Calls When you have multiple calls, you can easily manage a video call from the Calls screen.
Page 116: Managing Video Calls Without A Vvx Camera On Vvx 500 And 600 Phones
Polycom VVX Business Media Phones User Guide Note: Is it possible to view all video participants? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller. When your system administrator enables the conference management feature on your phone, you can select whose video to see.
Page 117: View Video In Full Screen During Calls
Polycom VVX Business Media Phones User Guide Held video call View Video in Full Screen during Calls During a video call, you have the option of viewing video on the full screen instead of in the smaller Active Call screen. To set your video to display in full screen for all video calls, see the section...
Page 118: Handling A Mixture Of Video And Audio-Only Calls
Polycom VVX Business Media Phones User Guide Handling a Mixture of Video and Audio-Only Calls When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls screen, you can quickly identify the video call by the video stream that is displayed next to the call details, as shown next.
Page 119: Manage Call Lists And Directories
On VVX 1500 phones, press the Directory key and tap Call Lists. Tip: Quickly accessing the Recent Calls list on VVX 500 and 600 phones To quickly access recent calls, tap the Recent Calls icon in the status bar. Polycom, Inc.
Page 120: View Call Details
Polycom VVX Business Media Phones User Guide The following icons display next to a call to indicate the call type: Indicates a placed call ● Indicates a received call ● Indicates a missed call ● View Call Details In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries.
Page 121: Sort Entries By Call Type
Polycom VVX Business Media Phones User Guide To sort Recent Calls entries by time or call name: 1 Select Sort or tap the Sort icon 2 Under Sort, choose Time or Name. 3 Under Order, choose Ascending or Descending. Sort Entries by Call Type When you filter calls, you can choose to display only missed, received, or placed calls.
Page 122: Managing The Contact Directory
Polycom VVX Business Media Phones User Guide Managing the Contact Directory You can store a large number of contacts in your phone’s Contact Directory. Contact your administrator for the exact number of contacts available on your phone. You can perform the following tasks in your Contact Directory: Search for Contacts ●...
Page 123: View Contact Information
1 From the Contact Directory, select a contact. 2 From the Contact Information screen, select Edit or tap the Edit icon On VVX 101, 201, 300/310 and 400/410 phones, select Info > Edit. 3 From the Edit Contact screen, update the contact’s information.
Page 124: Managing The Corporate Directory
Polycom VVX Business Media Phones User Guide 2 From the Contact Information screen, select Delete or tap the Delete icon On VVX 101, 201, 300/310 and 400/410 phones, select Info > Delete. A confirmation message is displayed, confirming that you want to delete the contact.
Page 125: Save Search Results
Lync Directory, view a contact’s information and presence status, call contacts from the directory search results, and save contacts to your Contact Directory. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 126: Saving Contacts From The Lync Directory
Search the Outlook Directory You can search for Microsoft Outlook contacts on your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 127: Save Outlook Contacts To The Contact Directory
You can access and search the BroadSoft Directory on your phone, and you can choose to perform a simple or advanced search for contacts. The BroadSoft Directory is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 128: Add Broadsoft Contacts To The Contact Directory
Polycom VVX Business Media Phones User Guide 2 Select Advanced Search in the BroadSoft Directory. The Advanced Search screen is displayed. 3 In the Advanced Search screen, choose to search for a contact by first name, last name, or a contact number.
Page 129: Searching The Global Address Book
Polycom VVX Business Media Phones User Guide You can access the GAB from the Features and Directory menu on all VVX phones, or by pressing the Directory key on the VVX 1500 phone. Searching the Global Address Book You can perform a simple or advanced search of the GAB on your phone.
Page 130: Save Search Results
Note: Adding contacts to address books Before importing contacts to your Polycom phone, make sure you save all of your contacts to your PAB using your GENBAND Personal Agent on your computer. Saving all of your contacts to the PAB ensures that your contacts are downloaded to the Contact Directory on your phone.
Page 131: Add Contacts To The Personal Address Book
Polycom VVX Business Media Phones User Guide To search the Personal Address Book: 1 In the Contact Directory screen, select Search. Select the More soft key if you do not see the Search soft key. The Directory Search screen is displayed.
Page 132 Polycom VVX Business Media Phones User Guide Troubleshooting: Modifying a contact entry fails If adding, editing, or deleting a contact fails, a message is displayed with the reason the modification failed. Depending on the reason for the failure, the database state can change to “out of sync”.
Page 133: Manage Buddy Lists, Favorites, And Contact Lists
4 Select Yes to automatically accept an index number or select Edit Index to enter a unique index number. You can enter a number up to 99 for VVX 101 and 201 phones or 9999 for all other VVX phones. Polycom, Inc.
Page 134: View Favorites
600, you tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 101, 201, 300/310, and 400/410 phones. To view favorites from the Home screen on VVX 500 and 600 phones: »...
Page 135: Using Buddy Lists
Polycom VVX Business Media Phones User Guide 4 Select Save. Tip: Quickly deleting a favorite From the Lines screen, press and hold the favorite until the Contact Information screen is displayed. Select Delete or tap the Delete icon . The contact remains in your directory, but is no longer a favorite.
Page 136: Monitor Contacts On Your Buddy List
Polycom VVX Business Media Phones User Guide Tip: Dialing buddies You can quickly dial a buddy from your Buddy list. From the Lines screen, select Buddies, select the tap the Dial icon buddy you want to call, and select Dial or Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list.
Page 137: View Blocked List
You can add Lync contacts from the Lync directory to your contact list and call Lync contacts on your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 138: View Lync Favorites And Groups
You can view a contact’s presence information on the Lines screen on your phone or in your Lync client on your computer. Presence information includes your contact’s availability and an activity description. The following table shows the presence icons that display for Lync contacts on the Polycom VVX 400, 410, 500, and 600 phones.
Page 139 Polycom VVX Business Media Phones User Guide Presence Icons on VVX Phones Icons Description Available Busy, In a Call, In a Meeting, In a Conference Call Away, Be Right Back, Inactive, Off Work Do Not Disturb, Presenting, In Presentation Offline...
Page 140 Polycom VVX Business Media Phones User Guide Presence Icons on VVX 300 and 310 Phones Unknown Blocked The following table shows the presence icons that display for Lync contacts on VVX 201 phones. Presence Icons on VVX 201 Phones Icons...
Page 141: View Contact's Activity On Vvx 201, 300, And 400 Phones
Polycom VVX Business Media Phones User Guide In the following example figure, Betty Cooper is available, Lisa Wong is Do Not Disturb, Marie Jones is Away, and Michelle Dubois is in a call. Presence information for Lync contacts View Contact’s Activity on VVX 201, 300, and 400 Phones On VVX 201, 300/310, and 400/410 phones, only a contact’s presence status is displayed on the Lines...
Page 142: Change The Privacy Relationship For A Contact
Polycom VVX Business Media Phones User Guide ● Name ● Presence Status ● Organization ● Email address ● Work number ● Mobile number ● Home number ● Voicemail To view the contact card: 1 Select the Contact soft key. 2 Select a contact and select Info.
Page 143: Managing Broadsoft Uc-One Favorites And Contacts
You can see your BroadSoft UC-One contacts marked as favorites in the UC-One Contacts list and on the Lines screen on your phone. The VVX 101, 201, and 1500 phones do not support BroadSoft UC-One favorites. Contact your system administrator to find out if this feature is available on your phone.
Page 144: View Favorites In The Contact List
Polycom VVX Business Media Phones User Guide You can also call BroadSoft Favorites from the Lines screen by selecting a contact. View Favorites in the Contact List In addition to viewing UC-One favorites on the Home screen, you can also view your favorites in the UC-One Contacts list.
Page 145: View Contacts And Groups
Polycom VVX Business Media Phones User Guide  If you select Online, only the BroadSoft UC-One contacts that are currently online display on the Home screen and in the UC Contacts list. View Contacts and Groups You can access your BroadSoft UC-One contacts and groups on your phone, but you cannot create new groups, delete existing groups, or move contacts from one group to another on your phone.
Page 146 Polycom VVX Business Media Phones User Guide Web Info: Additional information on using BroadSoft applications For information on using BroadSoft applications, refer to the following resources: BroadSoft UC-One • BroadSoft Instant Messaging & Presence • Polycom, Inc.
Page 147: Update Your Presence Status
Lync client. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 148: Update Your Buddy Status
Polycom VVX Business Media Phones User Guide Update Your Buddy Status You can update your status on your phone so that contacts can monitor your status from their phones. Your updated status is displayed in the status bar on your phone, and your contacts are automatically notified of your new status.
Page 149: Access, Send, And Broadcast Messages
Access Voicemail and Video Messages Voicemail is available on all Polycom VVX phones. However, only VVX 1500 phones support video messages. Contact your system administrator to find out if your phone supports video messages.
Page 150: Remove Message Alert
You can also call contacts from the Voicemail screen. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 151: Managing Lync Voicemail Messages
Polycom VVX Business Media Phones User Guide Managing Lync Voicemail Messages From the Lync Voicemail screen, you can call a contact, delete messages, or mark unread messages. Call a Contact After you listen to a contact’s voicemail, you can call the contact from the Voicemail screen.
Page 152: Read Instant Messages
Polycom VVX Business Media Phones User Guide  Press Select to choose a pre-scripted message from the Message Select screen.  Select Edit to compose a custom message, and enter your message. 6 Select Send. Read Instant Messages Instant messages display in the order they are received with the first message received displaying first.
Page 153: Sending And Receiving Pages
Polycom VVX Business Media Phones User Guide ● Priority By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Priority broadcasts play at the phone’s current audio level.
Page 154: Changing Group Paging Settings
Polycom VVX Business Media Phones User Guide ● Hold the page. ● End the page. This ends the page at your phone only. ● Place a new call. Listen to Pages during Active Calls How you handle a page when you are in an active call depends on the page priority and whether your phone is set up to receive a page when you are in an active call.
Page 155: Update Paging Group Subscriptions
Polycom VVX Business Media Phones User Guide Update Paging Group Subscriptions By default, you are subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent from these groups. You can change which groups you are subscribed to. However, you cannot disable your subscriptions to Paging Groups 24 and 25.
Page 156: Sending And Receiving Ptt Broadcasts
Polycom VVX Business Media Phones User Guide Sending and Receiving PTT Broadcasts By default, you are subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT broadcasts on Channels 1, 24, and 25. When you end a PTT broadcast, the channel remains open and enters a 10-second waiting period. This waiting period gives people who received the broadcast a chance to respond.
Page 157: Listen To Ptt Broadcasts During Active Calls
Polycom VVX Business Media Phones User Guide How you receive a PTT broadcast depends on the broadcast priority, whether you are in an active call, and whether your phone is set up to receive broadcasts during active calls. When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non-emergency broadcasts do not display or play on your phone.
Page 158: End Ptt Broadcasts
Polycom VVX Business Media Phones User Guide End PTT Broadcasts After you end a broadcast, the channel remains open so others can respond. To end PTT broadcasts: » Do one of the following:  Release Talk: The broadcast enters a waiting period, and you cannot initiate another broadcast on another channel until the waiting period ends.
Page 159: Enable Ptt Broadcasts To Play During Active Calls
Polycom VVX Business Media Phones User Guide Enable PTT Broadcasts to Play During Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a PTT broadcast. The default setting is disabled by default, and when disabled, your phone does not play broadcasts while you are in a call, but holds them in a Pending state instead.
Page 160: Use Applications On Your Phone
When your VVX phone is configured to connect to Microsoft Exchange Server, you can view and join meetings scheduled in your Microsoft Outlook application from your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 161: Navigate Month View
Polycom VVX Business Media Phones User Guide  To view a meeting, use the arrow keys to select a meeting or tap the meeting. Navigate to Other Views From Day view, you can also access other calendar views: Month and Meeting view. Note that month view is not available on VVX 201 phones.
Page 162: Use Meeting Reminders
Polycom VVX Business Media Phones User Guide Use Meeting Reminders By default, your phone displays a meeting reminder 15 minutes before a meeting starts. Every minute before the meeting starts, the phone emits an alert tone and updates the meeting timer. If a meeting starts and you have not joined the meeting, the reminder indicates that the meeting is overdue.
Page 163: Disable Meeting Reminders
Polycom VVX Business Media Phones User Guide Disable Meeting Reminders Meeting reminders are enabled on your phone by default. When enabled, your phone displays reminders for all meetings. You can choose to disable meeting reminders so they do not display on your phone for any meetings.
Page 164: Navigating The Browsers
VVX phones support the following types of browsers: ● Idle Browser Displays non-interactive web content (not supported on VVX 1500 phones). ● Web Browser Enables you to search and navigate web pages (not supported on VVX 101 and 201 phones).
Page 165: Browser Navigation Soft Keys
Polycom VVX Business Media Phones User Guide To view the Web Browser: » From the Home screen, select Applications. On VVX 1500 phone, press the Applications key. Browser Navigation Soft Keys The navigation soft keys in the Web Browser enable you to view previous web pages, refresh the current page, return to the browser’s Home page, or return to your phone’s Home screen.
Page 166: Using The Launch Pad On Vvx 1500 Phones
Polycom VVX Business Media Phones User Guide Using the Launch Pad on VVX 1500 Phones The Launch Pad on VVX 1500 phones is an optional feature that enables you to access local or web applications, directories, and information feeds from your phone. Ask your system administrator if the Launch Pad is enabled on your phone.
Page 167: Navigate The Launch Pad
Polycom VVX Business Media Phones User Guide Navigate the Launch Pad When you are using the Launch Pad application, a group of soft keys display to help you navigate the Launch Pad. To navigate the Launch Pad: » Do one of the following: ...
Page 168: Customize Your Phone
The time and date display in the status bar. When your phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator. The following figure shows the default format for the time and date. Polycom, Inc.
Page 169: Disable The Time And Date Display
 Select Clock Date to change the date format.  Select Clock Time to change the time format.  Select Clock Order to change the order of the time and date display (not available on VVX 101 and 201 phones).
Page 170: Change The Backlight Timeout
You can also use a picture of your own as the background image for your phone. For more information, see Adding Personal Photos as Your Background. This feature is not available on VVX 101 and 201 phones. Check with your system administrator to find out if this feature is available on your phone. Polycom, Inc.
Page 171: Adding Personal Photos As Your Background
Note: Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5.1.1 or later and registered with Lync Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.
Page 172: Use A Usb Flash Drive
Polycom VVX Business Media Phones User Guide To add your own picture using the Web Configuration Utility: 1 Enter your phone’s IP address into the web browser on your computer. 2 Select User, and enter 123 for the Password. 3 From the menu bar, select Preferences > Background.
Page 173: Enable Transparent Line Keys
Polycom VVX Business Media Phones User Guide To reset your background image to the default: 1 Navigate to Settings > Basic > Preferences > Background. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Background.
Page 174: Use Personal Photos As Screen Savers
Polycom VVX Business Media Phones User Guide To enable a screen saver: 1 Navigate to Settings > Basic > Preferences > Screen Saver. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Screen Saver. 2 From the Screen Saver screen, select Screen Saver and select Enabled.
Page 175: Disable Screen Savers
Polycom VVX Business Media Phones User Guide 6 Select Save. If the message “No pictures found” displays after you select Save, there are no pictures in the folder you specified or in the root directory. Go back and make sure the information you entered is correct.
Page 176: Use Your Phone As A Digital Picture Frame
Polycom VVX Business Media Phones User Guide Use Your Phone as a Digital Picture Frame On VVX 500, 600, and 1500 phones, you can use the Picture Frame feature to view pictures stored on your USB flash drive at any time, without setting up a screen saver. You can display your pictures as thumbnails, one-by-one like a slide show, or display just one picture.
Page 177: Using Power-Saving Mode
Polycom VVX Business Media Phones User Guide Selecting Icons to Display Your Pictures Starts the display of pictures one-by-one again. Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled).
Page 178: Change Timeouts
Polycom VVX Business Media Phones User Guide Change Timeouts You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout.
Page 179: Set A Ringtone For Incoming Calls
Polycom VVX Business Media Phones User Guide To change your incoming call notifications: 1 Navigate to Settings > Basic > Preferences > Audible Ringer. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Audible Ringer.
Page 180: Use Accessibility Features On Your Phone
Indicators can also indicate phone status and if certain features are activated (see Understanding Phone Icons and Status Indicators). Visual ringing Certain VVX models have visual ringing that enables the screen to flash bright orange for incoming calls (contact your system administrator). Polycom, Inc.
Page 181: Features For Vision-Impaired And Blind Users
Polycom VVX Business Media Phones User Guide Accessibility Features on VVX Business Media Phones for Hearing-Impaired Users Electronic hookswitch support If you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset to answer and end calls.
Page 182: Features For Mobility-Impaired Users
Polycom VVX Business Media Phones User Guide Features for Mobility-Impaired Users The following table lists the accessibility features on VVX business media phones for mobility-impaired users. Accessibility Features on VVX Business Media Phones for Mobility-Impaired Users Accessibility Feature Description Auto-answer feature...
Page 183: Extend Your Phone's Capabilities With Accessories
● Using the Polycom Desktop Connector ● Connecting a Netgear Wi-Fi Adapter to Your Phone ● Connecting Polycom VVX Expansion Modules to Your Phone ● Connecting to Lync on Your Phone using Better Together over Ethernet ● Note: Feature availability Your phone may not support all of the features described in this section.
Page 184: Use Your Headset For All Calls
● When an analog headset is connected and in use, the headset key glows green. Note that the headset key does not glow on VVX 101 and 201 phones. ● When an USB headset is connected and in use, the headset key glows blue (For VVX 1500 phones, the headset key glows green).
Page 185: Using Electronic Hookswitch
Check with your headset’s user guide for the precise range restrictions. for a list of compatible headsets. Feature Profile 37477: Using Headsets with Polycom Phones Setting the Headset Base Unit Options Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model: ●...
Page 186: Using Electronic Hookswitch
Polycom VVX Business Media Phones User Guide Change the Headset Mode Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order for you to control your phone using your headset, your headset must be in soft phone mode. If you cannot operate the phone from your headset, it is possible your headset is in desk phone mode.
Page 187: Managing Calls With Your Bluetooth Headset
Polycom VVX Business Media Phones User Guide The following instructions are intended as a guide, and do not apply to all Bluetooth devices. You can usually find instructions for your headset on the device manufacturer’s web site. To enable, pair, and connect your Bluetooth headset to your phone: 1 Navigate to Settings >...
Page 188: Using The Polycom Desktop Connector
Contact your system administrator to find out if your phone supports the PDC. This feature is not available on VVX 101 and 201 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 189: Using The Indirect Method
Polycom VVX Business Media Phones User Guide 2 Navigate to the PDC Configuration screen on your phone:  For VVX 1500 phones, navigate to Menu > Settings > Basic >PDC Configuration.  For other VVX phones, navigate to Settings > Basic >PDC Configuration.
Page 190 To connect using the indirect method: 1 Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next. 2 Navigate to the PDC Configuration screen on your phone: ...
Page 191: Disable The Polycom Desktop Connector
Polycom VVX Business Media Phones User Guide 9 A dialog box is displayed on your computer asking if you wish to allow remote control of your phone. Click OK to complete the setup process. The PDC icon turns red, shown next, indicating that you have successfully enabled the PDC program.
Page 192: Using Keyboard Shortcuts To Perform Tasks On Your Phone
Polycom VVX Business Media Phones User Guide Using Keyboard Shortcuts to Perform Tasks on Your Phone The PDC extends your keyboard and mouse functionality onto your phone and enables you to do the following: ● You can right-click a field on your computer and select the cut or copy information and cpaste the information onto your phone.
Page 193 Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 1500 Phones Function Key Phone Key Alt Key Phone Key Right-most soft key Alt + F5 Alt + F6 Alt + F7 Alt + F8 New Call soft key...
Page 194: Enter Text In A Different Language
Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 300/310, 400/410, 500, and 600 Phones Applications Alt+F11 Alt+F12 ACD Sign Out (if enabled) Enter Text in a Different Language You can also enter text in different languages onto your phone using your keyboard.
Page 195: Connecting A Netgear Wi-Fi Adapter To Your Phone
Connect the Wi-Fi Adapter This section takes you through the steps to connect a VVX phone to a Wi-Fi adapter. The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi-Fi adapter in the procedure. Note: Powering the Wi-Fi adapter Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port.
Page 196: Connecting Polycom Vvx Expansion Modules To Your Phone
VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone. VVX 101, 201, and 1500 phones do not support VVX Expansion Modules. Check with your system administrator to find out if your phone is set up to support VVX Expansion Modules.
Page 197: View Vvx Expansion Module Hardware Features
Polycom VVX Business Media Phones User Guide Note: VVX Expansion Modules not supported in UC Software 5.0.x The VVX Expansion Modules are not supported on VVX phones running UC Software 5.0.x. The expansion modules are supported only on VVX phones running UC Software 4.1.6, 4.1.7, and 5.1.x and later.
Page 198 Polycom VVX Business Media Phones User Guide VVX Color Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number Line Key Selects available line key contacts, functions, and assignments. LED Indicators Indicates a line or busy lamp field contact’s status. The following lists the LED Indicator behaviors shown on the expansion modules: Solid Green Indicates an active call in progress.
Page 199 Polycom VVX Business Media Phones User Guide The next figure illustrates the features, components, and keys available on the VVX Expansion Modules with a paper display. The table lists each numbered feature shown in this figure. VVX Expansion Module with paper display features...
Page 200: Connect Vvx Expansion Modules
Polycom VVX Business Media Phones User Guide VVX Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number Plastic Cover Protects the directory card. The directory card is a paper sheet that displays line Overlying numbers, busy lamp field contacts, favorites, and line key functions.
Page 201: Assigning Busy Lamp Field Contacts, Microsoft Lync Contacts, And Favorites
Polycom VVX Business Media Phones User Guide Navigate VVX Color Expansion Module Paging ● Changing the Backlight Intensity ● Assigning Busy Lamp Field Contacts, Microsoft Lync Contacts, and Favorites The default view on your phone screen, which is the Lines screen, displays line registrations, busy lamp field contacts, Microsoft Lync presence contacts, and favorites.
Page 202: Generate The Vvx Expansion Module Directory Card
Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility, you can generate and download a PDF file with your VVX Expansion Module line key information. You can print and insert the PDF file as a directory card on your expansion module.
Page 203: Navigate Vvx Color Expansion Module Paging
Polycom VVX Business Media Phones User Guide 5 In the confirmation dialog box, select Yes to download the directory card. 6 Select Save > Open. The directory card is displayed. Insert the Directory Card on the VVX Expansion Module After you download the directory card, you can print and insert the directory card on your VVX Expansion Module.
Page 204 Polycom VVX Business Media Phones User Guide Smart Paging does not affect how pages are ordered on VVX Expansion Modules with paper displays. Note: Smart Paging does not affect Flexible Line Key assignments If you assigned functions to line keys using the Flexible Line Key feature, the line key assignments display on the designated line key on the expansion module and are not affected by Smart Paging.
Page 205: Changing The Backlight Intensity
Polycom VVX Business Media Phones User Guide  Pages 1, 4, and 5 display on the first expansion module.  Pages 2, 6, and 7 display on the second expansion module.  Pages 3, 8, and 9 display on the third expansion module.
Page 206: Connecting To Lync On Your Phone Using Better Together Over Ethernet
Lync credentials. In order to use BToE, you need to download and install the Polycom BToE Connector application. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 207: Install The Polycom Btoe Connector
A User Account Control dialog box is displayed. 4 Ensure that the dialog box lists Polycom Inc. as the verified publisher and click Yes. If Polycom Inc. is not listed as the publisher, click No and download the application again from the Polycom Voice Support site.
Page 208: Enable And Pair Better Together Over Ethernet
5 Click OK > Exit without restart. Enable and Pair Better Together over Ethernet Before you can begin using BToE, you must pair your Polycom phone and your computer to enable BToE. To pair your phone with your computer and enable BToE: 1 Connect an Ethernet cable from your computer to the PC port on your phone.
Page 209: Set Your Phone As Your Primary Audio Device
Issues. Set Your Phone as Your Primary Audio Device Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary audio device in your Lync client on your computer. To select Polycom VVX Phone as your primary audio device: 1 In your Lync client, click the audio device icon, as shown next.
Page 210: Answer Calls
Polycom VVX Business Media Phones User Guide Note: How do I use my VVX phone for playing audio from media on my computer? If you want to route audio from media that uses the computer's speakers, such as from web videos or media players, you must manually change the computer's default audio speaker device to use Polycom VVX Phone.
Page 211: Move Call Audio Between Your Phone And Computer
Disable BToE on Your Phone You can disable the BToE feature on your phone and unpair your phone and computer. When you disable BToE, you can no longer use the feature on your Polycom phone and Lync client on your computer. Polycom, Inc.
Page 212: Stop Btoe On Your Computer
BToE is disabled on your phone, and you can no longer use the BToE feature. Stop BToE on Your Computer You can stop the Polycom BToE Connector at any time. When you stop the application, you can no longer use the BToE functions on your Polycom phone and computer.
Page 213: Maintenance Tasks
However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed each time your phone has a warning that you haven’t viewed. To temporarily remove warnings: » In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar. Polycom, Inc.
Page 214: Restart The Phone
Polycom VVX Business Media Phones User Guide Restart the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Restarting your phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone.
Page 215: Clean The Touchscreen
Polycom VVX Business Media Phones User Guide 2 From the Test Hardware screen, select one of the following:  Audio Diagnostics  Keypad Diagnostics  Display Diagnostics  Touch Screen Diagnostics  Brightness Diagnostics  LED Diagnostics Clean the Touchscreen The touchscreen on VVX 500, 600, and 1500 phones requires minor maintenance, but you may periodically need to clean the touchscreen.
Page 216: Exit The Software Update Notification
Polycom VVX Business Media Phones User Guide When the software update notification is displayed on your phone, you can choose to update your phone’s software at that time. To update your phone’s software: » When prompted to update your software, select Update.
Page 217: Update Your Lync Phone Software
Lync server. When a software update is available, a notification is displayed on your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Page 218: Troubleshoot Issues
This section includes the following troubleshooting topics: General Phone Issues ● Application Issues ● Login Issues ● GENBAND Address Book Issues ● Polycom Desktop Connector Issues ● Headset Issues ● Recording Issues ● Better Together over Ethernet Issues ● General Phone Issues This section includes potential issues and solutions for general phone issues.
Page 219: Application Issues
Polycom VVX Business Media Phones User Guide Application Issues This section includes solutions to troubleshooting issues for applications on your phone. Troubleshoot Calendar Issues When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders, it is possible that your phone is not connected to the Microsoft Exchange Server.
Page 220: Polycom Desktop Connector Issues
 Server Control Method  Server URL  Registration Index and User ID Polycom Desktop Connector Issues If you encounter any issues using the Polycom Desktop Connector, see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue...
Page 221: Headset Issues
Polycom VVX Business Media Phones User Guide Headset Issues This section includes solutions to troubleshooting issues when using a headset with your VVX phone. Troubleshoot Audio and Echo Issues In some cases when you are using your headset, your contacts may experience audio or echo issues, such as feedback of your voice or of their own voice, during the call.
Page 222: Better Together Over Ethernet Issues
If you cannot access the log files, contact your system administrator for assistance. Troubleshoot Polycom BToE Connector Start Issues If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
Page 223: Troubleshoot Pairing Issues
Investigate Phone Warnings for information on viewing warnings. If the warning message states that the phone was unable to pair, you need to ensure that Polycom BToE Connector is an allowed program in your system’s firewall on your computer. To check whether Polycom BToE Connector is an allowed program: 1 Navigate to Start >...
Page 224: Get Help
Get Help For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX Expansion Modules, view the following support pages: Polycom VVX 300 and 310 ● Polycom VVX 400 and 410 ● Polycom VVX 500 ●...
Page 225: Copyright, Safety, And Regulatory Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright, or other notices.
Page 226: Exclusions
Polycom. Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Page 227: Class B Digital Device Or Peripheral
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
Page 228: Industry Canada (Ic)
Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark These VVX 101, 201, 300, 310, 400, 410, 500, 600, and 1500 business media phones are marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC.
Page 229: Japan Vcci
Hér með lýsir Polycom (UK) Ltd yfir því að er í VVX 101/201/300/310/400/410/500/600/1500 Íslenska (Icelandic): samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Ar šo Polycom (UK) Ltd deklarē, atbilst Direktīvas VVX 101/201/300/310/400/410/500/600/1500 Latviski [Latvian]: 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.
Page 230: Vvx 300, 310, 400, And 410 Phones
VVX 600: Ministry of Information Technologies & Communication of the Russian Federation – Declaration of Conformity. Д-СПД-6013 valid until 27/11/2015. VVX 1500: Ministry of Information Technologies & Communication of the Russian Federation - Declaration of Conformity. Д-СПД-6855. Valid until 14/10/2017. Polycom, Inc.
Page 231: Ukrainian Compliance
Voice over IP technology are required to provide echo cancellation for all voice calls. The combined effect of audio / VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required. Polycom, Inc.
Page 232: Connection Of This Polycom Vvx 1500 Voip Video Telephone To The Telecom Network
Telecom Network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit.
Page 233: Hearing Aid Compatibility (Hac)
This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste.

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Polycom VVX 101 User Manual

Before You Begin

Get Started

Log into and Lock Your Phone

Audio Calls

Video Calls

Manage Call Lists and Directories

Manage Buddy Lists, Favorites, and Contact Lists

Quick Links

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Summary of Contents for Polycom VVX 101