Unable To Import Scanned Documents To The Computer - Fuji Xerox ApeosPort-V 5070 Administrator's Manual

15 Problem Solving

Unable to Import Scanned Documents to the Computer

If you cannot import scanned documents to the computer, identify the symptom in the
following table to perform the remedy.
Unable to find the
scanner.
Unable to open a
folder.
Unable to import
data from the
scanner because
of a TWAIN
transmission error.
Operation
terminates during
scanning.
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Symptom Cause
The machine is not turned on. Switch the main power and power on.
The network cable is
disconnected from the
computer.
The network cable is
disconnected from the
machine.
The network between the
computer and machine is
abnormal.
The folder is unregistered.
The folder passcode has been
forgotten.
The scan driver is not
installed.
The file size is too large.
Remedy
Connect the network cable to the computer.
Connect the network cable to the machine.
Refer to "Interface Cables" (P.21).
Check with your network administrator.
Register the folder.
Refer to "Create Folder" (P.252).
The passcode cannot be retrieved. Set the
passcode to [Off], and then set the passcode
again.
Refer to "Create Folder" (P.252).
Install the scan driver.
Lower the resolution, and import again.
Refer to "5 Scan" > "Layout Adjustment" in the User
Guide.