Fuji Xerox ApeosPort-IV C7780 Administrator's Manual page 514

15 Problem Solving
Error Code
027-516
027-518
027-519
15
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
514
[Cause] Probable causes are as follows:
1) The SMB server of the destination computer cannot be found while
transferring data using SMB of the Scan to PC service (TCP/IP session
establishment failed).
2) The SMB server specified as the destination does not respond to the
machine while transferring data using SMB of the Scan to PC service.
3) Failed to name resolution of the SMB server specified as destination to
transfer data using SMB of the Scan to PC service.
[Remedy] 1) Take one of the following measures:
- Confirm the connection of the network cable.
- For communications over subnet, confirm the WINS server settings,
and check whether the server address can be resolved correctly.
- File Sharing service (communicating via port 137 (UDP), port 138
(UDP), and port 139 (TCP)) is authorized for the Firewall settings of
the destination SMB server.
2) Check whether the file sharing service is enabled on the destination
SMB server.
- The file sharing service of Microsoft network is enabled.
If the error still is not resolved, check the following setting.
- NetBIOS over TCP/IP for TCP/IP is activated.
3) Take one of the following measures:
- When the destination SMB server name is specified using the FQDN
(example: mypc01.fuji0.co.jp), confirm that the DNS server address is
set correctly in the Connectivity & Network Setup of the machine.
- If the connection with the DNS server has any problem, check whether
the destination server name set in the machine is registered on the
DNS server.
[Cause] The machine failed to transfer data using SMB of the Scan to PC service
because the specified password was incorrect.
When the server is Macintosh, the specified user may not have been
registered as a user who is permitted to use Windows Sharing.
[Remedy] Confirm the password for the shared folder.
When the server is Macintosh, specify a user who is permitted to use
Windows Sharing.
[Cause] The machine failed to transfer data using SMB of the Scan to PC service
because the save location or file name specified for the scanned image
had a problem.
The save location or the file name has a problem.
The specified save location does not exist on the server.
Invalid characters are used in the save location or the file name.
Because the specified save location has the Distributed File System
(DFS) settings, it is linked to another shared folder.
[Remedy] Take one of the following measures:
Check whether the save location is correct
Check whether the specified file name can be used on the SMB server.
Confirm the Distributed File System (DFS) settings with your system
administrator.
To confirm the settings, execute the following procedures:
1. Select [Start] > [Programs] > [Administrative Tools] > [Distributed File
System] on the SMB server.
2. Select the specified save location from the left side frame of the
[Distributed File System] window, and then confirm the target
information displayed on the right side frame of the window.
3. Specify the SMB server, shared name, and save location based on the
information you confirmed in step 2.
Cause and Remedy