Fuji Xerox ApeosPort-IV C7780 Administrator's Manual page 492

15 Problem Solving
Error Code
016-786
016-788
016-790
016-792
016-794
016-795
016-796
016-797
016-798
016-799
15
017-713
017-714
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
492
[Cause] When using the Scan feature, the machine could not write the file to the
hard disk.
[Remedy] Take one of the following measures:
Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power.
Load paper on the paper tray as necessary.
If the error occurs when sending an e-mail, take one of the following
measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into several e-mails
to send.
- Send the job by setting [Color Scanning] to [Black & White].
[Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the operation
again:
Reload the browser page.
Restart the browser.
Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power.
[Cause] Unable to send an e-mail with Split Send because of exceeding the
maximum number of splits allowed.
[Remedy] Take one of the following measures:
Reduce the file size for [Quality/File Size].
Increase the value for [Maximum Split Count].
For more information on [Quality/File Size], refer to "5 Scan" > "E-mail Options/Filing
Options" > "Quality/File Size (Specifying an Image Compression Ratio When Scanning)" in
the User Guide.
For more information on [Maximum Split Count], refer to "Maximum Split Count" (P.242).
[Cause] Failed to acquire the specified job history when printing a Job Report.
[Remedy] The specified job history does not exist.
[Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
[Cause] An error occurred when reading the data on the media.
[Remedy] On a computer, confirm the content recorded on the media.
[Cause] Unable to print a document because a hard disk is not installed.
[Remedy] Contact our Customer Support Center.
[Cause] An invalid print parameter is included in the print data of the application, or
the print data and the Print Setup settings may not match.
[Remedy] Check the print data of the application and the Print Setup settings, and try
printing again.
[Cause] The SMTP server does not support STARTTLS.
[Remedy] Change SSL/TLS communication setting to other than [STARTTLS].
[Cause] SSL connection to the SMTP server failed.
[Remedy] Confirm whether the SMTP server supports SSL connection. If the server
supports it, check the port number of the SMTP server. If the error still is
not resolved, contact our Customer Support Center.
Cause and Remedy