Fuji Xerox ApeosPort-IV C5575 Administration Manual page 460

15 Problem Solving
Unable to
communicate
(general fax)
Unable to
communicate (IP
fax (SIP))
15
460
Symptom
When calling from an
abbreviated telephone
number, an external access
number is appended.
You are using a feature such
as the Polling feature that is
not supported by the
destination fax.
The Authentication/
Accounting feature is being
used and the fax is being sent
directly from the computer.
The IP address is incorrect.
The SIP user name is
incorrect.
The correct IP address of a
SIP server is not set in the
machine.
The specified SIP server in a
network is not active.
Registration of the machine
information to a SIP server
failed.
The IP fax (SIP) machine of
the recipient is abnormal.
The method for specifying
the recipient is incorrect.
You are using a feature such
as the polling feature that is
not supported by the
destination fax.
Cause
When calling from an abbreviated telephone
number to an external line, an external
access number such as "0" may be registered
for the abbreviated telephone number.
Confirm the telephone number of the
receiver on the Transmission Report - Job
Undelivered.
Confirm whether the destination fax supports
the feature.
When the Authentication/Accounting feature
is used and you send a fax directly from the
computer, you must set the user ID and
passcode registered on the machine to the
fax driver.
For details on the Authentication/Accounting feature,
refer to "Authentication and Accounting Features"
(P.401) . For details on how to directly send a fax from
the computer, refer to "12 Computer Operations" >
"Sending Fax" in the User Guide.
Set a correct IP address, subnet mask, and
gateway address on the machine.
Set a correct SIP user name in the machine.
Set a correct IP address of the SIP server on
the machine.
Consult your network administrator on the
SIP server condition.
Turn the machine off and then on.
The data cannot be sent if the IP fax (SIP)
machine of the recipient is turned off. Call
the recipient to confirm the machine
condition.
Specify the following recipient information:
Neither a SIP server nor a VoIP gateway is
used. Specify "SIP user name@IP address"
for [Recipient].
Only a SIP server is used. Specify [SIP user
name] or [telephone number] in
[Recipient].
Only VoIP gateway is used. Specify
[telephone number] in [Recipient].
Both SIP server and VoIP gateway are
used. Specify [SIP user name] or [telephone
number] in [Recipient].
Confirm whether the destination fax supports
the feature.
Remedy