Live Recording; Off-Premises Message Delivery - ESI IVX C-Class User Manual

Voice mail operation

Live recording

1
To begin recording both sides of the conversation during a call, press RECORD. Recording will continue
until either you press RECORD again, the call is completed or the maximum record limit
(default is 10 minutes). To resume recording, you must press RECORD again. During recording, the
RECORD LED will "flutter" (blink rapidly) green and RECORDING will appear on the display.
Note: The Installer may have programmed your system to insert a short tone every 15 seconds while recording.
You can record any conversation, including a conference call. You also can make a personal recording
— useful for recording personal reminders, in office conversations or meetings — by lifting the handset
or pressing SPEAKER and then pressing RECORD. Internal dial tone will stop and recording of your
station will begin until either RECORD is pressed again or you hang up, whichever occurs first.
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Quick Move
The Quick Move feature is perfect for use by a receptionist or, indeed, anyone who receives a call that
would be more appropriate for one or more other currently unavailable co-workers (for whom you have
programmed station keys on your phone). Let's say someone calls and wants to speak to one of your
co-workers. You say that the co-worker isn't there now but you'll be happy to let the caller leave a voice
message. However, the caller protests that he doesn't "want to talk to a recording" and wants you to
write down the message. Worse, you know that some of your other co-workers will want to hear what
this caller has to say.
But here's all you have to do: just press RECORD and then, while recording (and "taking down" the
message, as far as the technophobic caller knows), press the station keys for those to whom you wish
to Quick Move the message. You can do this for as many stations as you have station keys
programmed on your phone.
Each designated user's mailbox will receive the recording as a new message, but your mailbox will not
have the recording. This feature saves you a number of steps — i.e., you won't need to access your
mailbox and move the recording and delete the recording from your mailbox.
Playback of recordings
If you have recorded conversations, they will play after your old messages, or you can access them
directly by pressing VOICE MAIL, RECORD. This will play back the recordings, starting with the newest
recording. Recordings can be handled just like other messages (see next item).

Off-premises message delivery

Introduction
The ESI phone system can be programmed to deliver messages to an off-premises phone or to page
you when your voice mailbox receives a message. You can set the phone number (cell phone, home
number, another extension, etc.), a delay time (the period that the system is to wait before attempting
to deliver the message), or the pager number.
The administrator can also set for your station the:
• Number to be called or paged
• Delay period
• Number of attempts
• Interval between attempts (in increments of 30 minutes)
• "Quiet period" which suspends message delivery for late night, etc.
1
Not available on the 12-Key Digital Feature Phone.
2
Adjustable by only the Installer.
D.6
User's Guide
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is reached