Enhanced Support Services; Canada - Paradyne Comsphere 3920Plus Installation And Operation Manual

COMSPHERE 392xPlus Modems

Enhanced Support Services

In addition to the customer support described, AT&T Paradyne offers a wide variety of enhanced
customer support programs that are designed to meet our customers needs. Our high quality
support programs range from equipment installation to premium on-site support, as well as
network management.
For more information about our enhanced support services, contact your AT&T Paradyne
representative, or call the following toll-free number, 8 a.m. to 5 p.m. EST, excluding holidays:

Canada

NOTICE TO THE USERS OF THE CANADIAN PUBLIC SWITCHED TELEPHONE NETWORK
The Canadian Department of Communications label identifies certified equipment. This
certification means that the equipment meets certain telecommunications network protective,
operational and safety requirements. The Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. In some cases, the company's inside wiring associated with a
single line individual service may be extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone line and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
The Load Number is labeled on the equipment. The Load Number (LN) assigned to each terminal
device denotes the percentage of the total load to be connected to a telephone loop which is used
by the device to prevent overloading. The termination on a loop may consist of any combination of
devices subject only to the requirement that the total of the Load Numbers of all devices does not
exceed 100.
If your equipment is in need of repair, contact the AT&T Paradyne Regional Sales Office nearest
you. If you are unable to contact a regional sales office, arrange to have your equipment repaired
by contacting Inventory Control Office, 100 York Blvd., Suite 200, Richmond Hill, Ontario
L4B 1J8, telephone (905) 709-5000.
1-8
1-800-482-3333
Users should not attempt to make such connections
themselves, but should contact the appropriate electric
inspection authority, or electrician, as appropriate.
April 1995
CAUTION
3920-A2-GN31-10