Equipment Warranty And Support; Equipment Service; Out Of Warranty - Paradyne Comsphere 3920Plus Installation And Operation Manual

7. The user is not authorized to repair or modify the equipment.
8. This equipment cannot be used on public coin service provided by the telephone company.

Equipment Warranty and Support

AT&T Paradyne's Customer Assistance Center is available 24 hours a day to help you place an
installation request, report a hardware or software problem, or place a trouble report. The center
provides technical support and remotely diagnoses equipment problem. You can also call the center
if you participate in the on-site support program (refer to the Enhanced Support Services section)
or if you would like to request support on a time and materials basis.
Call the following toll-free number to reach the Customer Assistance Center:

Equipment Service

To obtain service under your warranty, call the Customer Assistance Center at the number listed
above. Please have the following information available before you call:
The Customer Assistance Center will verify that the equipment is in need of repair. You are
provided a Return Materials Authorization (RMA) number to help expedite the repair request.
Once you receive an RMA number, pack the unit securely and ship the package insured and
postage prepaid to:
Make sure the RMA number is in a visible location on the outside of the package.

Out of Warranty

If your equipment is out of warranty and you do not have a maintenance support agreement,
factory repair support is available.
To send equipment to AT&T Paradyne's Repair Center, call the following toll-free number
Monday through Friday, between the hours of 8 a.m. and 5 p.m. EST, excluding holidays:
Please have your purchase order number and the information listed in the Equipment Service
section ready when you call for your RMA number. Package and ship the equipment to the Repair
Center as described, making sure the RMA number is clearly visible on the outside of the package.
3920-A2-GN31-10
Connection to Party Line Service is subject to state tariffs. (Contact the state public utility
commission, public service commission or corporation commission for information.)
1-800-237-0016
Company Name and Address
Contact Name and Telephone Number
Shipping Address, if different from the company address
Billing Address, if different than the shipping address
Model Number and Serial Number of the unit
A brief description of the problem
AT&T Paradyne Corporation
Customer Support
Attn: Repair Center
8550 Ulmerton Road, Building B
Largo, Florida 34641
1-800-772-7691
April 1995
Introduction
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