Fujitsu iScanner fi-6010N Operator's Manual page 491

Code
81002003 Alert notification e-mail could not be
sent.
81002004 Device monitoring service error.
Message
fi-6010N Network Scanner Operator's Guide
Action
Check the following:
• Check if the computer con-
nected to the SMTP server is
running properly.
• Check if an e-mail can be sent
to the address from another per-
sonal computer in the network.
• By performing a ping test,
check if the SMTP server or the
network connection to the
SMTP server is working prop-
erly. If there is no response
from the SMTP server ping test,
check that the system network is
functioning normally by per-
forming an SMTP server ping
test from another machine in the
network.
• If the system network is not
operating properly, refer to
"Failure to connect to a
server using its IP address"
(page 393) for further solu-
tions.
• If only the SMTP server
cannot connect to the net-
work, request the network
administrator to check that
the SMTP server and the
network connection to the
server are functioning nor-
mally.
Contact your FUJITSU scanner
dealer or an authorized FUJITSU
scanner service provider.
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