IBM System Storage DS3500 Introduction And Implementation Manual page 547

Draft Document for Review March 28, 2011 12:24 pm
To activate RSM, perform these steps:
1. Make sure Remote Access is enabled. Click Remote Access in the main RSM window to
activate it, if required (as shown in Figure 16-30. Description see 16.2.6, "Remote access
security" on page 524).
Figure 16-30 RSM Remote access
2. Call the number for IBM Service for your region and give the IBM Machine Type and Serial
Number of one of the DS storage subsystems to be monitored by RSM for Storage. For
support telephone numbers in your country or region, see the following Web site:
http://www.ibm.com/planetwide
3. Tell the disk support contact person that you are activating a RSM for Storage system.
4. Provide IBM Service with the phone number of the modem attached to the RSM for
Storage system (if used). IBM Service will connect to the system, verify that the
configuration is correct, send a test alert via e-mail, verify receipt of the alert and
associated attachments, and then activate the system.
When the RSM for Storage system is ready to receive events, the System Status will be OK.
See Figure 16-31 on page 524.
Chapter 16. IBM Remote Support Manager for Storage
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