Lenovo TD200 - ThinkServer - 3809 Hardware Maintenance Manual page 33

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 "Parts listing, TD200 Machine Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836" on page
257 to determine which components are customer replaceable units (CRU) and which components are
field replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description
0011000 Invalid microprocessor type.
0011002 Microprocessor mismatch.
0011004 Microprocessor failed BIST.
001100A Microcode updated failed.
0050001 DIMM disabled.
Action
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 306).
2. (Trained service technician only) Remove and
replace the affected microprocessor (error LED
is lit) with a supported type (see "Installing a
microprocessor and heat sink" on page 189).
1. Run the Setup utility and select System
Information ® System Summary ® Processor
Details to view the microprocessor information
to compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 306).
2. (Trained service technician only) Reseat
microprocessor 2.
3. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 306).
2. (Trained service technician only) Replace the
microprocessor.
1. If the server fails the POST memory test, reseat the
DIMMs.
2. Remove and replace any DIMM for which the
associated error LED is lit (see "Removing a
memory module" on page 209 and "Installing a
memory module" on page 211).
3. Run the Setup utility to enable all the DIMMs.
4. Run the DSA Preboot memory test (see "Running
the diagnostic programs" on page 70).
25
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Chapter 5 Diagnostics