Lenovo TD200 - ThinkServer - 3809 Hardware Maintenance Manual page 25

2. Collect data.
Thorough data collection is necessary for diagnosing hardware and software problems.
a. Document error codes and system-board LEDs.
• System error codes: See "POST error codes" on page 24 for information about a specific error
code.
• See "System-board LEDs" on page 139 for the location of the system-board LEDs.
• Software or operating-system error codes: See the documentation for the software or
operating system for information about a specific error code. See the manufacturer's Web site for
documentation.
b. Collect system data.
Run Dynamic System Analysis (DSA) Preboot diagnostics program to collect information about the
hardware, firmware, software, and operating system. Have this information available when you
contact Lenovo or an approved warranty service provider. See "Running the diagnostic programs"
on page 70 for the instructions to run the DSA Preboot program.
If you need to download the latest version of DSA Preboot, complete the following steps:
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
1) Go to: http://www.lenovo.com/support.
2) Enter your product number (machine type and model number) or select Servers and Storage
from the Select your product list.
3) Select Servers and Storage from the Brand list.
4) From Family list, select ThinkServer TD200, and click Continue.
5) Click Downloads and drivers and look at the list for the Preboot DSA CD image.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which they are most likely to solve
your problem. Follow these procedures in the order in which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually caused by the UEFI firmware
(formerly BIOS firmware), device firmware, or device drivers that are not at the latest levels.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click Software to view
operating-system levels.
2) Download and install updates of code that is not at the latest level.
Important: Some cluster solutions require specific code levels or coordinated code updates. If
the device is part of a cluster solution, verify that the latest level of code is supported for the
cluster solution before you update the code.
To display a list of available updates for your server, complete the following steps:
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
a) Go to: http://www.lenovo.com/support.
b) Enter your product number (machine type and model number) or select Servers and Storage
from the Select your product list.
c) Select Servers and Storage from the Brand list.
d) From Family list, select ThinkServer TD200, and click Continue.
e) Click System TD200 to display the list of downloadable files for the server.
.
Chapter 4 General Checkout
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