Lenovo TD200 - ThinkServer - 3809 Hardware Maintenance Manual page 26

b. Check for and correct an incorrect configuration.
If the server is incorrectly configured, a system function can fail to work when you enable it; if you
make an incorrect change to the server configuration, a system function that has been enabled
can stop working.
1) Make sure that all installed hardware and software are supported.
See http://www.lenovo.com/thinkserver to verify that the server supports the installed operating
system, optional devices, and software levels. If any hardware or software component is
not supported, uninstall it to determine whether it is causing the problem. You must remove
nonsupported hardware before you contact Lenovo or an approved warranty service provider
for support.
2) Make sure that the server, operating system, and software are installed and configured
correctly.
Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the server, reconnecting cables,
reseating adapters, and turning the server back on. See Checkout procedure for the instructions
to perform the checkout procedures.
If the problem is associated with a specific function (for example, if a RAID hard disk drive
is marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems or Lenovo software or devices, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
a) Go to: http://www.lenovo.com/support.
b) Enter your product number (machine type and model number) or select Servers and Storage
from the Select your product list.
c) Select Servers and Storage from the Brand list.
d) From Family list, select ThinkServer TD200, and click Continue.
e) Under Support & downloads, click Documentation, Install, and Use to search for related
documentation.
c. Check for service bulletins.
Lenovo service bulletins document known problems and suggested solutions. To search for service
bulletins, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
1) Go to: http://www.lenovo.com/support.
2) Enter your product number (machine type and model number) or select Servers and Storage
from the Select your product list.
3) Select Servers and Storage from the Brand list.
4) From Family list, select ThinkServer TD200, and click Continue.
5) Under Support & downloads, click Troubleshoot.
6) Select the troubleshooting procedure or hints and tips that applies to your problem:
• Troubleshooting procedures are under Diagnostic.
• Hints and tips are under Troubleshoot.
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ThinkServer TD200 Hardware Maintenance Manual