Troubleshooting - Compaq N2400 - TaskSmart - 1 GB RAM Administration Manual

Appendix C

Troubleshooting

Initial Troubleshooting Checklist ............................................................................C-2
Hard Drive Problems ...............................................................................................C-2
Hot-Plug Drive Replacement Guidelines .........................................................C-4
Unsafe Hot-Plug Drive Replacement Precautions............................................C-5
Predictive Failure Alert ....................................................................................C-6
SCSI Device Problems ............................................................................................C-8
TaskSmart N2400 Server Troubleshooting..............................................................C-8
Software and Firmware Diagnostic Tools ...............................................................C-9
Default Configuration.....................................................................................C-10
Running Compaq Utilities ..............................................................................C-12
Diagnostics Software......................................................................................C-14
Array Diagnostic Utility .................................................................................C-18
Integrated Management Log...........................................................................C-19
Rapid Error Recovery.....................................................................................C-21
Automatic Server Recovery-2 ........................................................................C-22
ROMPaq Error Recovery Options..................................................................C-29
ROMPaq Disaster Recovery...........................................................................C-29
SFU Troubleshooting.............................................................................................C-31
Stopping and Starting NFS File Service ................................................................C-37
Network Interface Controller Troubleshooting......................................................C-38
The NIC Cannot Connect to the Network ......................................................C-38
Other Common Network Interface Controller Problems and Solutions .........C-44
Remote Insight Lights-Out Edition Board Troubleshooting..................................C-46
Resetting the Remote Insight Lights-Out Edition Board ................................C-46
Troubleshooting Logon Problems ..................................................................C-47
Troubleshooting Alert and Trap Problems .....................................................C-50
Miscellaneous Remote Insight Lights-Out Edition Board Troubleshooting...C-51
QuickRestore .........................................................................................................C-52
TaskSmart N2400 Appliance Verification .....................................................C-52
QuickRestore Options.....................................................................................C-52
Selecting the Full Menu Option......................................................................C-53
QuickRestore Menu Option............................................................................C-54
Full Restore Menu Option ..............................................................................C-55
Post QuickRestore and Automated Setup.......................................................C-56
Post QuickRestore Additional Setup ..............................................................C-57
Miscellaneous Troubleshooting .............................................................................C-58
Incorrect ROM................................................................................................C-58
System Event Log...........................................................................................C-58
External Storage System.................................................................................C-58
Compaq Insight Manager ...............................................................................C-59
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