Page 1 ProLiant ML570 Server Maintenance and Service Guide Second Edition (March 2001) Part Number 122821-002 Spare Part Number 174032-001 Compaq Computer Corporation...
Page 2 All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
Page 3: Table Of Contents
About This Guide Symbols in Text......................vii Compaq Technician Notes ..................viii Rack Stability ......................viii Getting Help ....................... ix Compaq Technical Support ................. ix Compaq Website ....................ix Compaq Authorized Reseller ................ix Chapter 1 Illustrated Parts Catalog Chassis Components Exploded View...............1-2 Chassis Components Spare Parts List...............1-3...
Page 4 Peripheral Board (Non-Hot-Pluggable)..............2-40 I/O Expansion Boards.....................2-41 Hot-Pluggable I/O Expansion Boards .............2-41 Non-Hot-Pluggable I/O Expansion Board............2-44 Compaq NC3123 Fast Ethernet NIC PCI 10/100 Wake on LAN Controller ..2-45 PCI Hot Plug LED Switchboard................2-46 Processors, Terminator Boards, and Processor Cage ..........2-47 Processors......................2-47 Terminator Boards...................2-49...
Page 5 1700 – 1799, Hard Drive Test Error Codes.............3-29 1900 – 1999, Tape Drive Test Error Codes.............3-30 6000 – 6099, Compaq Network Interface Controller Test Error Codes ..3-30 6500 – 6599, SCSI Hard Drive Test Error Codes ...........3-31 6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes......3-31 6700 –...
Page 6 Compaq ProLiant ML570 Server Maintenance and Service Guide Connectors, Switches, and LED Status Indicators continued LED Status Indicators.....................4-10 Power Switch and Front Panel LED Indicators..........4-11 Hot-Plug Fan LED Indicators................4-12 Interlock Status LED Indicators ..............4-13 Internal Diagnostics Display ................4-14 PCI Hot Plug Switchboard LED Indicators.............4-15 RJ-45 Network Connector Status LED Indicators...........4-17...
Page 7: About This Guide
About This Guide This maintenance and service guide is designed to be used as a reference, spare parts catalog, troubleshooting, and step-by-step disassembly guide when servicing the Compaq ProLiant™ ML570 server. Symbols in Text These symbols may be found in the text of this guide. They have the following meanings.
Page 8: Compaq Technician Notes
Compaq ProLiant ML570 Server Maintenance and Service Guide Compaq Technician Notes WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 9: Getting Help
Third-party software names and revision level Operating system type and revision level Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet: http://www.compaq.com...
Page 10: Illustrated Parts Catalog
Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ ML570 server. See Table 1-1, Table 1-2, and Table 1-3 for the names of referenced spare parts.
Page 11: Chassis Components Exploded View
1-2 Compaq ProLiant ML570 Maintenance and Service Guide Chassis Components Exploded View Figure 1-1. Exploded view of the ProLiant ML570 server chassis components (rack model)
Page 12: Chassis Components Spare Parts List
Illustrated Parts Catalog 1-3 Chassis Components Spare Parts List Table 1-1 Chassis Components Spare Parts List Item Description Spare Part Number Chassis a) Rack 174570-001 b) Tower * 174569-001 Cover kit (rack model) 175684-002 a) Access panel b) Rack-mount bezel plate Cover kit (tower model) 175684-001 a) Access panel *...
Page 13: System Components Exploded View
1-4 Compaq ProLiant ML570 Maintenance and Service Guide System Components Exploded View Figure 1-2. Exploded view of the ProLiant ML570 server system components...
Page 14: System Components Spare Parts List
Illustrated Parts Catalog 1-5 System Components Spare Parts List Table 1-2 System Components Spare Parts List Item Description Spare Part Number System chassis (same as item 1, Figure 1-1) a) Rack 174570-001 b) Tower * 174569-001 Hot-plug system fan (2) 122225-001 Hot-plug hard drive fan (3) 161657-001...
Page 15: Electronics Drawer System Components Exploded View
1-6 Compaq ProLiant ML570 Maintenance and Service Guide Electronics Drawer System Components Exploded View Figure 1-3. Exploded view of the ProLiant ML570 server electronics drawer system components...
Page 16: Electronics Drawer System Components Spare Parts List
Illustrated Parts Catalog 1-7 Electronics Drawer System Components Spare Parts List Table 1-3 Electronics Drawer System Components Spare Parts List Item Description Spare Part Number Boards System board kit 168063-001 a) System board b) System board tray (electronics drawer) c) Processor cage assembly d) Insulator basket e) PCI Hot Plug Switchboard with cable (see item 25) * f) Screws, 6-32 x 0.312 inch (20) *...
Page 17 1-8 Compaq ProLiant ML570 Maintenance and Service Guide Table 1-3 Electronics Drawer System Components Spare Parts List continued Item Description Spare Part Number Cable Kits Miscellaneous signal cable kit * 180305-001 a) 34-pin power data cable assembly b) CD-ROM 40 pin data cable assembly...
Page 18: Illustrated
Illustrated Parts Catalog 1-9 Table 1-3 Electronics Drawer System Components Spare Parts List continued Item Description Spare Part Number Options 9.1-GB hot-plug Wide-Ultra3 SCSI hard drive with tray (10,000 rpm, 1-inch) (shown 152188-001 in Figure 1-2) 9.1-GB hot-plug Wide-Ultra2 SCSI hard drive with tray (7,200 rpm, 1-inch) * 104665-001 9.1-GB hot-plug Wide-Ultra2 SCSI hard drive with tray (10,000 rpm, 1-inch) * 386536-001...
Page 19: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the Compaq ProLiant ML570 server. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly. WARNING: To reduce the risk of personal injury or damage to the equipment, observe all warnings and cautions throughout the “Removal and Replacement Procedures”...
Page 20: Electrostatic Discharge Information
2-2 Compaq ProLiant ML570 Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Page 21: Symbols On Equipment
Removal and Replacement Procedures 2-3 Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist. This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.
Page 22: Preparation Procedures
2-4 Compaq ProLiant ML570 Maintenance and Service Guide Preparation Procedures The system power in the ProLiant ML570 server does not completely power down with the front panel Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off. The Standby position removes power from most electronics and the drives, but portions of the power supply and some internal circuitry remain active.
Page 23: Powering Down The Server
To reduce the risk of personal injury or damage to the equipment, see “Rack Warnings” later in this chapter. Refer to the Compaq ProLiant ML570 Server Setup and Installation Guide for further information on working with racks.
Page 24: Rack Warnings
Server Warnings and Precautions WARNING: To reduce the risk of personal injury or damage to the equipment: The ProLiant ML570 server weighs at least 62 kilograms (137 pounds) when fully assembled. Observe local health and safety requirements and guidelines for manual material handling.
Page 25 Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. CAUTION: The ProLiant ML570 server must always operate with the system unit covers and air baffles in place. Proper cooling cannot be achieved if the system unit covers or air baffles are removed for extended periods.
Page 26: Locking Casters
2-8 Compaq ProLiant ML570 Maintenance and Service Guide Locking Casters To remove the locking casters: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Place the server on its side, then remove the three T-25 screws securing each caster to the chassis.
Page 27: Front Bezel Door (Tower Model Only)
Removal and Replacement Procedures 2-9 Front Bezel Door (Tower Model Only) WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before handling the components. To remove the front bezel door: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 28: Access Panel (Tower And Rack)
2-10 Compaq ProLiant ML570 Maintenance and Service Guide Access Panel (Tower and Rack) To remove the access panel: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the front bezel door (tower model only). See “Front Bezel Door (Tower Model Only)”...
Page 29: Rack-Mount Bezel (Rack Model Only)
Removal and Replacement Procedures 2-11 Rack-Mount Bezel (Rack Model Only) The rack-mount bezel must be removed to replace the power switch. To remove the rack-mount bezel: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter. 3.
Page 30: Cpu Fan Air Baffle
2-12 Compaq ProLiant ML570 Maintenance and Service Guide CPU Fan Air Baffle To remove the CPU fan air baffle: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 31: Fans
Removal and Replacement Procedures 2-13 Fans The ProLiant ML570 server ships standard with two hot-plug system fans (one CPU and one I/O) and three redundant, hot-plug drive fans. The two system fan baskets are designed to allow for a redundant hot-plug fan in each basket. Figure 2-6 and Table 2-1 show the location of all fans in the ProLiant ML570 server, including the fan name and primary function.
Page 32: Hot-Plug System Fans
2-14 Compaq ProLiant ML570 Maintenance and Service Guide Hot-Plug System Fans The ProLiant ML570 server fans are housed in two system fan baskets. Each basket holds a primary and a redundant hot-plug system fan. The hot-plug system fans cool the system board components (I/O fans) and the processors (CPU fans).
Page 33: System Fan Basket
CAUTION: Never remove both hot-plug fans from one system fan basket while the server is powered up. Overheating and damage to hardware could result. If the appropriate Compaq software drivers are installed, the operating system software initiates a power shutdown in case of overheating.
Page 34: System Fan Basket Adapter With Cable
2-16 Compaq ProLiant ML570 Maintenance and Service Guide System Fan Basket Adapter with Cable To remove the system fan basket adapter with cable: 1. Remove the system fan basket. See “System Fan Basket” earlier in this chapter. 2. Remove the four T-15 screws securing the system fan basket adapter to the chassis.
Page 35: Hot-Plug Hard Drive Fans
Removal and Replacement Procedures 2-17 Hot-Plug Hard Drive Fans The ProLiant ML570 server ships standard with three hot-plug hard drive fans. Two fans are required for operation, and the third fan serves as a backup. IMPORTANT: It is not necessary to power down the server to replace hot-plug devices such as power supplies, fans, or hard drives when they are not in active use.
Page 36: Hard Drive Fan Cable And Cable Bracket
2-18 Compaq ProLiant ML570 Maintenance and Service Guide Hard Drive Fan Cable and Cable Bracket WARNING: To reduce the risk of personal injury or damage to the equipment, the installation of options other than hot-plug power devices should be performed only by individuals who are qualified in servicing computer equipment and trained to deal with products capable of producing hazardous energy levels.
Page 37: Hard Drive Fan Air Baffle
Removal and Replacement Procedures 2-19 Hard Drive Fan Air Baffle To remove the hard drive fan air baffle: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter. 3.
Page 38: Removable Media Area And Mass Storage Devices
2-20 Compaq ProLiant ML570 Maintenance and Service Guide Removable Media Area and Mass Storage Devices The removable media area on the ProLiant ML570 server can house up to 16 mass storage devices. Figure 2-13 shows the location of all removable media and mass storage devices available on the ProLiant ML570 server.
Page 39: Scsi Hard Drive Blanking Panel
Removal and Replacement Procedures 2-21 SCSI Hard Drive Blanking Panel To remove a SCSI hard drive blanking blank: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the front bezel doors if the unit is a tower model. See “Front Bezel Door (Tower Model Only)”...
Page 40: Hot-Plug Hard Drives
2-22 Compaq ProLiant ML570 Maintenance and Service Guide Hot-Plug Hard Drives The following guidelines are to be noted when removing and replacing hot-plug hard drives: Never remove a hot-plug hard drive if the LED icon is green. If several drives are used, the system boot drive should be installed in the lowest-numbered bay.
Page 41: Hot-Plug Scsi Hard Drives
Removal and Replacement Procedures 2-23 Hot-Plug SCSI Hard Drives IMPORTANT: Before removing or replacing a hot-plug SCSI hard drive, ensure that the affected drive is not in use. To remove a hot-plug SCSI hard drive: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 42: Hard Drive Cage With Backplane Board
The ProLiant ML570 server contains two hard drive cages. Each hard drive cage supports up to six hard drives. CAUTION: If the ProLiant ML570 server is set up in an array configuration and an active hard drive is replaced while the system is powered down, the following POST hard drive error message (1786) occurs when the system is powered up: PRESS <F1>...
Page 43 Removal and Replacement Procedures 2-25 5. Remove the drive fans. See “Hot-Plug Hard Drive Fans” earlier in this chapter. 6. Remove the four T-15 screws securing the hard drive cage to the chassis. 7. Pull the hard drive cage assembly from the front of the chassis.
Page 44: Removable Media Blanking Panel
2-26 Compaq ProLiant ML570 Maintenance and Service Guide Removable Media Blanking Panel To remove a removable media blanking panel: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 45: Removable Media Devices
Removal and Replacement Procedures 2-27 Removable Media Devices The removable media area contains two bays that can house two media devices each. Media bays with no devices installed must be covered with a removable media blanking panel. To remove an installed media device: 1.
Page 46: Cd-Rom Drive
2-28 Compaq ProLiant ML570 Maintenance and Service Guide CD-ROM Drive To remove the CD-ROM drive: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 47: Diskette Drive
Removal and Replacement Procedures 2-29 Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter. 3. Disconnect all cabling from the diskette drive. See “Diskette and CD-ROM Drive Cables” later in this chapter.
Page 48: Cable Routing Diagrams
2-30 Compaq ProLiant ML570 Maintenance and Service Guide Cable Routing Diagrams CAUTION: When routing cables, always ensure that the cables are not in a position in which they can be pinched or crimped. System Board Power Cables Figure 2-21. System board power cables routing diagram...
Page 49: Diskette And Cd-Rom Drive Cables
Removal and Replacement Procedures 2-31 Diskette and CD-ROM Drive Cables Figure 2-22. Diskette and CD-ROM drive cable routing diagrams Table 2-4 Diskette and CD-ROM Drive Cables Item Description Power cable for both diskette and CD-ROM drives Data cable for CD-ROM drive Data cable for diskette drive...
Page 50: Hard Drive Fans Signal Cables
2-32 Compaq ProLiant ML570 Maintenance and Service Guide Hard Drive Fans Signal Cables Figure 2-23. Hard drive fans signal cable routing diagram Peripheral Board Cables Figure 2-24. Peripheral board cable routing diagram...
Page 51: Power Backplane Board Cables
Removal and Replacement Procedures 2-33 Power Backplane Board Cables Figure 2-25. Power backplane board cable routing diagram...
Page 52: Electronics Drawer
Electronics Drawer WARNING: To reduce the risk of personal injury or damage to the equipment, do not use the electronics drawer handle to lift or move the ProLiant ML570 server. To remove the electronics drawer from the ProLiant ML570 server: 1.
Page 53 Removal and Replacement Procedures 2-35 If the electronics drawer is to be removed completely from the ProLiant ML570 server, follow these additional steps: 7. Disconnect the SCSI port 1 , and SCSI port 2 data cables from the peripheral board, then pull the two cables out through the two openings located at the back of the electronics drawer.
Page 54: Memory
2-36 Compaq ProLiant ML570 Maintenance and Service Guide Memory The ProLiant ML570 server ships with a minimum of 256 MB of synchronous DRAM (100-MHz, ECC) DIMM memory. The following guidelines must be followed when installing or replacing memory: Use only Compaq supported 100-MHz SDRAM DIMMs.
Page 55: Memory Expansion Board
Removal and Replacement Procedures 2-37 Memory Expansion Board To remove the memory expansion board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter. 3.
Page 56: Dual Inline Memory Module Combinations
2-38 Compaq ProLiant ML570 Maintenance and Service Guide Dual Inline Memory Module Combinations Table 2-6 Dual Inline Memory Module (DIMM) Combinations Total Memory Socket 1 Socket 2 Socket 3 Socket 4 Socket 5 Socket 6 Socket 7 Socket 8 256 MB...
Page 57: Dual Inline Memory Modules
Removal and Replacement Procedures 2-39 Dual Inline Memory Modules To remove an SDRAM DIMM: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter. 3.
Page 58: Peripheral Board (Non-Hot-Pluggable)
2-40 Compaq ProLiant ML570 Maintenance and Service Guide Peripheral Board (Non-Hot-Pluggable) To remove the peripheral board (non-hot-pluggable): 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 59: I/O Expansion Boards
“PCI Hot Plug Important Facts” section in the online PCI Hot Plug Administration Guide on the Server Documentation CD. The ProLiant ML570 server includes seven system board expansion slots. Figure 2-32 shows the system board expansion slot locations. Table 2-7 identifies each slot.
Page 60 2-42 Compaq ProLiant ML570 Maintenance and Service Guide Table 2-7 System Board Expansion Slots Slot Description PCI slot, 33-MHz/64-bit (non-hot-pluggable) PCI slot, 33-MHz/64-bit PCI slot, 33-MHz/64-bit PCI slot, 66-MHz/64-bit PCI slot, 66-MHz/64-bit PCI slot, 33-MHz/64-bit (non-hot-pluggable) Peripheral board slot (non-hot-pluggable) PCI Hot Plug expansion slots are accessible using the PCI Hot Plug access door.
Page 61 The green LED indicator flashes during the power down transition and turns off when system shutdown is complete. For more information, refer to the Compaq ProLiant ML570 Server Setup and Installation Guide. CAUTION: DO NOT open the slot release lever unless the green PCI Hot Plug LED power indicator for the slot is off.
Page 62: Non-Hot-Pluggable I/O Expansion Board
2-44 Compaq ProLiant ML570 Maintenance and Service Guide IMPORTANT: Installing a 33-MHz expansion board into either of the 66-MHz slots (4 and 5) decreases the bus speed in both slots to 33 MHz. Non-Hot-Pluggable I/O Expansion Board To remove a non-hot-pluggable I/O expansion board: 1.
Page 63: Compaq Nc3123 Fast Ethernet Nic Pci 10/100 Wake On Lan Controller
Removal and Replacement Procedures 2-45 Compaq NC3123 Fast Ethernet NIC PCI 10/100 Wake on LAN Controller To remove the Compaq NC3123 Fast Ethernet NIC PCI 10/100 Wake on LAN (WOL) controller: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
Page 64: Pci Hot Plug Led Switchboard
2-46 Compaq ProLiant ML570 Maintenance and Service Guide PCI Hot Plug LED Switchboard To remove the PCI Hot Plug LED switchboard: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 65: Processors, Terminator Boards, And Processor Cage
Removal and Replacement Procedures 2-47 Processors, Terminator Boards, and Processor Cage Processors The ProLiant ML570 server supports up to four processors. Figure 2-37 shows the location of the processors. Table 2-8 identifies processor locations on the ProLiant ML570 server. Top View System Board Figure 2-37.
Page 66 2-48 Compaq ProLiant ML570 Maintenance and Service Guide To remove a processor: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter. 3. Remove the CPU fan air baffle. See “CPU Fan Air Baffle” earlier in this chapter.
Page 67: Terminator Boards
Removal and Replacement Procedures 2-49 Terminator Boards To remove the terminator board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Loosen the thumbscrew securing the terminator board to the system board. 3. Pull up, then swing open the ejector levers on both sides of the terminator board.
Page 68: Processor Cage
2-50 Compaq ProLiant ML570 Maintenance and Service Guide Processor Cage To remove the processor cage: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 69: Hot-Plug Power Supplies
Removal and Replacement Procedures 2-51 Hot-Plug Power Supplies The ProLiant ML570 server uses a hot-plug, 450-watt power supply. Only one power supply is required for each single, six-bay drive cage. The power supply must be located in the primary bay. A second power supply is considered redundant for a single hard drive cage configuration, but necessary for a two hard drive cage configuration.
Page 70 2-52 Compaq ProLiant ML570 Maintenance and Service Guide To remove a hot-plug power supply: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Press the thumb latch in the middle of the power supply handle to release the handle.
Page 71: Power Supply Blanking Panel
Removal and Replacement Procedures 2-53 Power Supply Blanking Panel CAUTION: When the power supply is not being replaced, cover the opening with a power supply blanking panel to maintain proper airflow. To remove a power supply blanking panel: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 72: Power Backplane Board
2-54 Compaq ProLiant ML570 Maintenance and Service Guide Power Backplane Board To remove the power backplane board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 73: Power On/Standby Switch And Cable Assembly
5. Press the tabs inward on both sides of the switch. NOTE: Compaq recommends pressing the tabs with a 4-mm flat-blade screwdriver. 6. With the tabs released, pull the switch and cable assembly out the front of the bezel.
Page 74: Insulator Basket
2-56 Compaq ProLiant ML570 Maintenance and Service Guide Insulator Basket To remove the insulator basket: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel (Tower and Rack)” earlier in this chapter.
Page 75: System Board
Removal and Replacement Procedures 2-57 System Board To remove the system board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the electronics drawer. See “Electronics Drawer” earlier in this chapter. 3. Remove the insulator basket. See “Insulator Basket” earlier in this chapter. 4.
Page 76: Replacement Battery
CAUTION: Do not dispose of batteries, battery packs, and accumulators with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to either Compaq or your Compaq authorized service provider.
Page 77 Removal and Replacement Procedures 2-59 5. Snap the replacement battery into the battery connector on the peripheral board as shown in Figure 2-49. Figure 2-49. Installing the replacement battery on the peripheral board CAUTION: Loss of BIOS settings occurs when the flat disk battery is removed. BIOS settings must be reconfigured whenever the battery is replaced.
Page 78: Diagnostics And Troubleshooting
Chapter Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration INSPECT Utilities Access Power-On Self-Test Diagnostics Software Array Diagnostic Utility...
Page 79: Diagnostic Tools Utility Overview
3-2 Compaq ProLiant ML570 Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is How to run it...
Page 80: System Configuration
ADU are to collect all possible information about the array controllers in the system, and generate a list of detected problems. This tool is available for all Compaq servers covered by this guide. Drive Array The predecessor to ADU, DAAD is a...
Page 81: Default Configuration
3-4 Compaq ProLiant ML570 Maintenance and Service Guide Default Configuration When the system is first powered up, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
Page 82: Utilities Access
Software CD. The erase utility causes data loss to the entire system. Running the Utilities from the System Partition If the system is installed with SmartStart, the Compaq utilities are automatically available on the system partition. The system partition could also have been created during a manual system installation.
Page 83: Running The Utilities From Diskette
To create diskette versions of the utilities from the CD: 1. Start the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support Software Disks, and then select Next. 3. Select the diskette you would like to create from the list, and then follow the instructions on the screen.
Page 84: Power-On Self-Test
Diagnostics and Troubleshooting 3-7 Power-On Self-Test Power-On Self-Test (POST) is a series of diagnostic tests that automatically run on Compaq computers when the system is powered up. POST checks the following assemblies to ensure that the computer system is functioning properly:...
Page 85: System Halted
3-8 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code Audible Beeps Probable Source of Problem Recommended Action A Critical Error None A catastrophic system error, Run Diagnostics. Replace failed occurred prior to this which caused the server to assembly as indicated.
Page 86: Configuration
209-Memory 1 long, 1 short Unable to size memory Check DIMM installation and if Detection Failure. error persists, call Compaq Check Memory authorized service provider. Installation 211-Cache Switch None Switch not set properly during Verify switch settings.
Page 87 3-10 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 219-Snoop Rules None Catastrophic chipset failure Call Compaq authorized service SRAM Failure. provider. System Halted. 220-Cache...
Page 88 Diagnostics and Troubleshooting 3-11 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1152-Com Port 2, 3, 2 short Both external and internal serial Run the System Configuration or 4 Address ports are assigned to COM2, Utility and correct.
Page 89: Configuration
3-12 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1622-Internal SCSI None The system has detected that the Install the array enabler board. Jumper Board Not...
Page 90 Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1724-Slot x Drive None Logical drive configuration has Press F1 to resume. Array – Physical been updated automatically Drive Position following physical drive position Change(s) Detected –...
Page 91 3-14 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1761-Fixed Disk 1 None Hard drive error Run the System Configuration does not support Utility and correct.
Page 92 Diagnostics and Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1771-Primary Disk None Internal and external hard drive Run the System Configuration Port Address controllers are both assigned to Utility and correct. Assignment Conflict the primary address.
Page 93 3-16 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1778-Drive Array None This error message displays No action necessary. resuming Automatic whenever a controller reset or...
Page 94 Probable Source of Problem Recommended Action 1785-Drive Array not None Configuration error All following actions are related Configured to error 1785 with specific descriptions. Run Compaq Array None Configuration error Run the Array Configuration Utility Configuration Utility. No drives detected. None Configuration error...
Page 95 3-18 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1786-Drive Array None Interim Data Recovery mode. Press F1 to allow Automatic Recovery Needed Data has not been recovered yet.
Page 96 Diagnostics and Troubleshooting 3-19 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1789-Drive Not None Cable or hard drive failure Check the cable Responding, Physical connections. Drive Replace the cables. Check cables or Replace the drive.
Page 97: Memory
3-20 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1794-Drive Array – None A warning that the battery charge Replace the array accelerator Array Accelerator is below 75%.
Page 98 Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1799-Drive Array – None Volume failed due to loss of data Press F1 to continue with Drive(s) Disabled due in posted-writes memory. logical drives disabled or F2 to to Array Accelerator accept data loss and re-enable...
Page 99: Diagnostics Software
3-22 Compaq ProLiant ML570 Maintenance and Service Guide Diagnostics Software The Test Error Codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action or actions. Each system generates only those codes that apply to its configuration and options.
Page 100: 100 - 199, Primary Processor Test Error Codes
Diagnostics and Troubleshooting 3-23 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacing the system boards or processor assemblies. Table 3-3 Primary Processor Test Error Codes Error Code Description...
Page 101: 200 - 299, Memory Test Error Codes
3-24 Compaq ProLiant ML570 Maintenance and Service Guide 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor assembly.
Page 102: 300 - 399, Keyboard Test Error Codes
Diagnostics and Troubleshooting 3-25 300 – 399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Corrective action may require replacement of the keyboard or the system board assembly. Table 3-5 Keyboard Test Error Codes Error Code Description...
Page 103: 500 - 599, Graphics Display Unit Test Error Codes
3-26 Compaq ProLiant ML570 Maintenance and Service Guide 500 – 599, Graphics Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with graphics or system board functions. Corrective action may require replacement of the graphics board or the system board assembly.
Page 104: 600 - 699, Diskette Drive Test Error Codes
Diagnostics and Troubleshooting 3-27 600 – 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with the diskette, diskette drive, or system board functions. Corrective action may require replacement of the diskette drive or the system board assembly.
Page 105: 1100 - 1199, Serial Test Error Codes
3-28 Compaq ProLiant ML570 Maintenance and Service Guide 1100 – 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly.
Page 106: 1700 - 1799, Hard Drive Test Error Codes
Diagnostics and Troubleshooting 3-29 1700 – 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility”...
Page 107: 1900 - 1999, Tape Drive Test Error Codes
Replace the system board and retest. 6000 – 6099, Compaq Network Interface Controller Test Error Codes The 6000 series of diagnostic error codes identifies failures with Compaq Network Interface Controller (NIC). Table 3-13 Compaq Network Interface Controller Boards Test Error Codes...
Page 108: 6500 - 6599, Scsi Hard Drive Test Error Codes
Diagnostics and Troubleshooting 3-31 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility ”...
Page 109: 6700 - 6799, Scsi Tape Drive Test Error Codes
3-32 Compaq ProLiant ML570 Maintenance and Service Guide 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cables, adapter boards, or the system board assembly.
Page 110: Array Diagnostic Utility
ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately.
Page 111: Array Diagnostic Utility (Adu) Error Messages
3-34 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages Message Description Recommended Action Accelerator board Array controller did not detect a Install array accelerator board on array controller. not detected configured array accelerator board.
Page 112 Diagnostics and Troubleshooting 3-35 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Accelerator status: At least one cache line contains Resolve the problem with the drive or drives, and Dirty data detected. dirty data that the controller has then the controller can write the dirty data to the Unable to write dirty been unable to flush (write) to the...
Page 113 3-36 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Accelerator status: A status returned from the array Obtain the latest version of ADU. Unrecognized status accelerator board that ADU does not recognize.
Page 114 Diagnostics and Troubleshooting 3-37 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Controller firmware Controller firmware is below the Run Options ROMPaq Utility to upgrade the needs upgrading latest recommended version. controller to the latest firmware revision. Controller is located Controller is installed in slot for Install the controller in a different slot, and run...
Page 115 3-38 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Drive (bay) X is a This drive has been replaced and Replace the drive. replacement drive marked OK by the firmware. This...
Page 116 This is not a data loss situation. Error occurred An error occurred while ADU was Compaq stores the hard drive configuration reading RIS copy trying to read the reserve information in the reserve information sector. If...
Page 117 3-40 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Logical drive X failed This logical drive failed due to a Replace the array accelerator board and due to cache error catastrophic cache error.
Page 118 Diagnostics and Troubleshooting 3-41 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Logical Drive X A physical drive in this logical drive Replace the drive that was incorrectly replaced. status = Wrong drive has failed. The incorrect drive was Then, replace the original drive that failed with a replaced replaced.
Page 119 3-42 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Other controller The other controller in the Make sure both controllers are using the same indicates different redundant controller configuration capacity array accelerator.
Page 120 Diagnostics and Troubleshooting 3-43 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action SCSI port X, The drive has not been stamped To change without destroying the current Drive ID Y is not with Monitor and Performance configuration: stamped for features.
Page 121 3-44 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action SCSI port X, Drive A predictive failure warning for this Replace this drive at the earliest opportunity. ID Y…S.M.A.R.T.
Page 122 Diagnostics and Troubleshooting 3-45 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Storage enclosure The current cable configuration is Refer to your user documentation for cable on SCSI bus X has a not supported. guidelines and reconfigure as indicated. cabling error (bus disabled).
Page 123 3-46 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Storage enclosure The external storage unit is Verify that all fans are attached and on SCSI bus X generating a temperature alert.
Page 124 A cable on bus X has failed. Replace the failed cable. on SCSI bus X – If that does not solve the problem, contact Wide SCSI transfer your Compaq authorized service provider. failed. SOLUTION: This may indicate a bad SCSI cable on bus X. Try replacing the cable.
Page 125 3-48 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Swapped cables or One or more drive locations were Power down the server. Configuration error changed while an expand operation Place the drives back in their original detected.
Page 126 Diagnostics and Troubleshooting 3-49 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Swapped cables or The current firmware version on the Upgrade the firmware. Configuration error controller cannot interpret the -Or- detected. configuration information on the attached drives.
Page 127 3-50 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action System board is Slot indicator on system board is Make sure both controllers are fully seated unable to identify not working correctly.
Page 128 The status of a logical drive may not be OK. WARNING – Drive Drive has its internal write cache Replace the drive with a Compaq drive, or restore Write Cache is enabled. The drive may be a the operating parameter of the drive.
Page 129 3-52 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action WARNING: Storage One or more single-ended mode The array is operational, but installing all LVD enclosure on SCSI SCSI drives are installed in an drives maximizes performance.
Page 130: Integrated Management Log
IML Management Utility Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool used to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents.
Page 131 Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Microsoft Notepad. The event list follows the system slot information.
Page 132: Event List
Diagnostics and Troubleshooting 3-55 Event List The Event List displays the affected components and the associated error messages. Though the same basic information displays, the format of the list may differ, depending on how you view Event Messages Table 3-19 Event Messages Event Type Event Message...
Page 133: Automatic Server Recovery-2
3-56 Compaq ProLiant ML570 Maintenance and Service Guide Table 3-19 Event Messages continued Event Type Event Message Recommended Action Processor Correctable Error Processor Correctable Error Threshold Replace the processor. Threshold exceeded passed (Slot X, Socket X) Uncorrectable Error Unrecoverable Host Bus Data Parity Error Replace the processor.
Page 134 Diagnostics and Troubleshooting 3-57 Table 3-19 Event Messages continued Event Type Event Message Recommended Action Operating System System Stops Blue Screen Trap: Cause [NT] Refer to the documentation for the Responding operating system. Kernel Panic: Cause [UNIX] Abnormal Program Termination: Cause [NetWare] Automatic OS Automatic Operating System Shutdown...
Page 135: Rapid Error Recovery
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) allows the server to restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition.
Page 136 If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access.
Page 137 Manager 2.10 or later or a Telnet Terminal Emulator with VT100 or ANSI capabilities. If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities, use the INSPECT Utility or Compaq Insight Manager to view the critical error in the Critical Error Log.
Page 138 IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the system partition. ASR-2 must have this software to start Compaq Utilities after a system restart. Compaq recommends verifying that the System Configuration Utility and the...
Page 139 ASR-2 restarts the server into either Compaq Utilities or the operating system (as indicated by the System Configuration parameters). The default value is 10 minutes. The allowable settings are 5, 10, 20, and 30 minutes.
Page 140 ASR cycles exceeds the specified terminal emulator software) to remotely run number of recovery attempts, the server the Compaq Utilities to identify the source of logs an error to the Server Health Log or the the fault. Integrated Management Log and starts the ...
Page 141: Compaq System Configuration Utility Pager Settings For Starting Into Compaq Utilities
For modem access, you must have either Compaq Insight Manager 2.0 or above, or have a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
Page 142 Network status Enabled To allow network access to Compaq Utilities, set Network Status to Enabled and ensure that the Reset Boot option is set to Boot Compaq Utilities. Network To use IPX network access, set Network Protocol to IPX. When the...
Page 143 IP address into the NET.CFG file that you load into the system partition. If you configure the server to restart, and then access the Compaq Utilities menu, it prepares for remote communications. You can run Compaq Diagnostics, INSPECT, or the server-setup utility remotely by using a workstation running terminal emulation software, such as Compaq Insight Manager.
Page 144: Operating System Restart Scu
The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the power on password. Not prompting a power on password allows ASR-2 to restart the operating system or Compaq Utilities without user intervention.
Page 145: Server Health Logs
This information helps to quickly identify and correct the problem, thus minimizing downtime. You can view the IML or Critical Error Log, through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 146 Diagnostics and Troubleshooting 3-69 Table 3-23 ASR-2 IML or Critical Error Log Messages continued Message Description Battery Failing Low system battery warning. Replace battery within 7 days to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the system nonvolatile RAM is imminent.
Page 147: Function
3-70 Compaq ProLiant ML570 Maintenance and Service Guide Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration.
Page 148: Storage Fault Recovery Tracking
Diagnostics and Troubleshooting 3-71 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up errors, and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
Page 149: Remote Management Features
3-72 Compaq ProLiant ML570 Maintenance and Service Guide Remote Management Features Compaq servers have the following management features that you can access through a modem or a network: Table 3-25 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, including Diagnostics utilities, INSPECT, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
Page 150: Rompaq Error Recovery Options
Should an error such as a power failure occur during this process, the flash operation is not completed, causing the ROM image in the server to be corrupted. Compaq provides two options for ROMPaq recovery, depending on the server and circumstances involved.
Page 151: Redundant Rom Image Recovery
3-74 Compaq ProLiant ML570 Maintenance and Service Guide 6. The server analyzes the diskette, searching for the latest ROM image. If the diskette is not in place, the system continues to beep until a valid ROMPaq diskette is inserted. 7. The ROMPaq diskette flashes the system ROM.
Page 152: Compaq Insight Manager
Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents. Starting with Compaq Insight Manager 4.0, the agents for Windows NT and NetWare are also Web-enabled; that is, these agents enable Web browser access and monitoring of management information.
Page 153: Compaq Insight Manager Software Architecture
Compaq Insight Manager Software Architecture The Compaq Insight Manager software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 154: Connectors, Switches, And Led Status Indicators
Chapter Connectors, Switches, and LED Status Indicators This chapter provides connector, switch, and LED status indicator information for the Compaq ProLiant ML570 server.
Page 155: Connectors
Connectors This section contains information about connectors located on the ProLiant ML570 server. Rear Panel Connectors Figure 4-1 shows the rear panel connectors for the ProLiant ML570 server. Table 4-1 shows the corresponding connector descriptions. Figure 4-1. Rear panel connectors...
Page 156: System Board Connectors
Connectors, Switches, and LED Status Indicators 4-3 System Board Connectors Figure 4-2 shows the system board connectors for the ProLiant ML570 server. Table 4-2 shows the corresponding connector descriptions. Figure 4-2. System board connectors Table 4-2 System Board Connectors Item...
Page 157: Peripheral Board Connectors
4-4 Compaq ProLiant ML570 Server Peripheral Board Connectors Figure 4-3 shows the ProLiant ML570 server peripheral board connectors. Table 4-3 identifies the corresponding connectors. Figure 4-3. Peripheral board connectors Table 4-3 Peripheral Board Connectors Item Description SCSI port 1 connector...
Page 158: Power Backplane Board Connectors
Connectors, Switches, and LED Status Indicators 4-5 Power Backplane Board Connectors Figure 4-4 shows the ProLiant ML570 server power backplane board connectors. Table 4-4 identifies the corresponding connectors. Figure 4-4. Power backplane board connectors Table 4-4 Power Backplane Board Connectors...
Page 159: Switches
4-6 Compaq ProLiant ML570 Server Switches This section provides information about internal switches for the ProLiant ML570 server. System Maintenance Switch Settings (SW1) Figure 4-5 shows the system maintenance switchbank and the default settings for the ProLiant ML570 server. Table 4-5 describes the peripheral board switch settings.
Page 160: Clearing Cmos
3. Power down the server. 4. Move the S6 configuration switch to the Off position. 5. Power up the server. Refer to the Compaq ProLiant ML570 Server Troubleshooting Guide for more information. To clear all contents of CMOS NVRAM, remove the battery, then reinstall the battery. All device settings have to be completely reconfigured.
Page 161: Processor Configuration Switch (Sw4) And System Id Switch (Sw6)
ROM. Figure 4-6 shows the default settings of the processor core frequency switch that support 750-MHz processors. Table 4-6 lists the processor core frequency switch settings for the ProLiant ML570 server with processor speeds ranging from 700- to 900-MHz.
Page 162: System Board Id/Miscellaneous Switch (Sw6)
CAUTION: These settings are factory-set and do not need to be adjusted. They are only shown here for identification and diagnostics. Refer to the Compaq ProLiant ML570 Troubleshooting Guide for additional information. Figure 4-7. System board ID/miscellaneous switch (SW6)
Page 163: Led Status Indicators
4-10 Compaq ProLiant ML570 Server LED Status Indicators This section contains information on service LED indicators located on the ProLiant ML570 server. LED indicators covered in this section include: Power Switch and Front Panel LED Indicators Hot-Plug Fan LED Indicators...
Page 164: Power Switch And Front Panel Led Indicators
Connectors, Switches, and LED Status Indicators 4-11 Power Switch and Front Panel LED Indicators The front panel Power On/Standby switch is embedded with four LED indicators. Figure 4-8 shows the location of the LED indicators on the front panel. Table 4-8 identifies each LED and describes conditions for all of the LED indicator modes.
Page 165: Hot-Plug Fan Led Indicators
4-12 Compaq ProLiant ML570 Server Hot-Plug Fan LED Indicators Hot-plug fan LED indicators show the condition of each fan in the ProLiant ML570 server. If the front panel main fan LED indicator is amber, check the individual fan diagnostic LED indicator to determine which fan has failed.
Page 166: Interlock Status Led Indicators
Connectors, Switches, and LED Status Indicators 4-13 Interlock Status LED Indicators Improperly seated components in the interlock chain cause the LED associated with the fault origination point to illuminate on the system board. Figure 4-10 shows the location of the interlock LED indicators and Table 4-10 identifies the point of the hardware connection fault.
Page 167: Internal Diagnostics Display
Table 4-11 lists diagnostic codes that identify processor or memory trouble conditions. Refer to the Compaq ProLiant ML570 Troubleshooting Guide for more information. Figure 4-11. Internal Diagnostics Display (IDD) indicator...
Page 168: Pci Hot Plug Switchboard Led Indicators
Connectors, Switches, and LED Status Indicators 4-15 PCI Hot Plug Switchboard LED Indicators LED indicators on the PCI Hot Plug switchboard provide information about the condition of the expansion board. Figure 4-12 shows the PCI Hot Plug button LED indicators. Table 4-12 identifies the location of the hot-plug power supply LED indicators and the corresponding LED indicator status descriptions.
Page 169 4-16 Compaq ProLiant ML570 Server Table 4-12 PCI Hot Plug LED Indicators LED Condition Power Status OK to Open Slot Status Power is currently applied to the slot. Do NOT open the Green slot release lever. The slot is functioning normally.
Page 170: Rj-45 Network Connector Status Led Indicators
Connectors, Switches, and LED Status Indicators 4-17 RJ-45 Network Connector Status LED Indicators Two RJ-45 network connector LED indicators are located on the rear of the ProLiant ML570 server. These LED indicators show the network connection condition of the server. Figure 4-13 shows the location of the RJ-45 network connector LED indicators and Table 4-13 identifies the status and conditions of both LED indicators.
Page 171: Hot-Plug Power Supply Diagnostic Led Indicators
Figure 4-14 shows the power supply diagnostic LED indicators and their functions for the ProLiant ML570 server. Table 4-14 identifies the functions of the hot-plug power supply. To replace a hot-plug power supply, see “Hot-Plug Power Supplies” in Chapter 2. The status and diagnostic LED indicator color resets when the power supply is replaced or when AC power is restored to the power supply.
Page 172: Cd-Rom Drive Led Indicator
CD-ROM drive near the volume wheel. The LED indicator illuminates green whenever the CD-ROM drive is in operation. Figure 4-15 shows the CD-ROM drive LED indicator for the ProLiant ML570 server. Figure 4-15. CD-ROM drive LED indicator...
Page 173: Hot-Plug Hard Drive Led Indicators
Figure 4-17 and Table 4-15 show the location, function, and replacement condition for each hot-plug hard drive LED indicator for the ProLiant ML570 server. CAUTION: Replace a hard drive only when the hard drive LED indicator is amber. Do not remove a hot-plug drive if the online LED indicator is green.
Page 174: Physical And Operating Specifications
Chapter Physical and Operating Specifications This chapter provides specifications for the Compaq ProLiant ML570 server. It includes the following information: System Unit Hot-Plug Power Supply SDRAM Dual Inline Memory Modules 1.44-MB Diskette Drive IDE CD-ROM Drive NC3123 Fast Ethernet NIC PCI 10/100 Wake on LAN (WOL)
Page 175: System Unit
5-2 Compaq ProLiant ML570 Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height 50.8 cm (20.0 inch) Width 32.5 cm (12.8 inch) Depth 67.3 cm (26.5 inch) Weight 45 kg, minimum (100 lb, minimum) International input requirements...
Page 176: Hot-Plug Power Supply
Physical and Operating Specifications 5-3 Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications International input specifications Nominal line voltage 200 to 240 VAC Range input line 180 to 270 VAC Frequency range 47 to 63 Hz Power factor 0.95 Input current 3.8 A at 200 VAC Inrush current (cold start)
Page 177: Sdram Dual Inline Memory Modules (Dimms)
Bank of four identical DIMMs installed or removed at a time Note: Use only 128-, 256-, 512-MB, or 1-GB registered, 72-bit wide, 3.3-volt, ECC SDRAM. SDRAM must be 100-MHz or faster. Use Compaq SDRAM only. 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Specifications...
Page 178: Ide Cd-Rom Drive
Physical and Operating Specifications 5-5 IDE CD-ROM Drive Table 5-5 32X Max IDE CD-ROM Drive Specifications Dimensions Height 4.29 cm (1.9 inch) Width 15 cm (5.9 inch) Depth 20.8 cm (8.1 inch) Weight 950 g (2.1 lb) Capacity Mode 1 2,048 bytes Mode 2 2,340;...
Page 179: Nc3123 Fast Ethernet Nic Pci 10/100 Wake On Lan (Wol)
5-6 Compaq ProLiant ML570 Maintenance and Service Guide NC3123 Fast Ethernet NIC PCI 10/100 Wake on LAN (WOL) Table 5-6 NC3123 Fast Ethernet NIC PCI 10/100 Wake on LAN (WOL) Specifications Network interface 10 Base-T/100 Base-TX networks Capability IEEE 802.2, 802.3, 802.3u...
Page 180: Integrated Dual-Channel Wide Ultra2 Scsi Controller
Physical and Operating Specifications 5-7 Integrated Dual-Channel Wide Ultra2 SCSI Controller Table 5-7 Integrated Dual-Channel Wide Ultra2 SCSI Controller Specifications Drives supported Up to 12 Wide Ultra2 devices per channel Data transfer method 32-bit, 33-MHz PCI SCSI channel transfer rate per channel 80 MBps Maximum transfer rate per PCI bus 133 MBps...
Page 181: Hot-Plug Hard Drives
5-8 Compaq ProLiant ML570 Maintenance and Service Guide Hot-Plug Hard Drives Table 5-8 Hot-Plug Hard Drive Specifications 9.1 GB 9.1 GB 9.1 GB 18.2 GB 18.2 GB 18.2 GB Rotational speed (rpm) 7,200 10,000 10,000 7,200 10,000 10,000 Logical capacity (MB)
Page 182: Smart Array 4200 Controller
Physical and Operating Specifications 5-9 Smart Array 4200 Controller Table 5-9 Smart Array 4200 Controller Specifications Item Description Dimensions Height 13.7 cm (5.4 inch) Length 12.4 cm (31.5 inch) Thickness (including array accelerator) 2.5 cm (1 inch) Temperature range Operating 10°...
Page 183: Index
Index accessing 3-5, 3-6 accessing from System AC power connectors, location 4-2 Configuration 3-6 accelerator board not detected 3-34 executing 3-6 accelerator error log 3-34 adapter/NVRAM ID mismatch 3-36 accelerator parity read errors 3-34 description 3-3, 3-33 write errors 3-34 executing 3-6 accelerator status starting 3-33...
Page 184 2 Compaq ProLiant ML570 Server Maintenance and Service Guide ASR-2 timer 3-62 allowing network access 3-64 unattended recovery 3-59 attended recovery 3-59 UPS shutdown 3-61 configuring 3-58, 3-61 UPS shutdown threshold 3-61 Critical Error Log ASR-2 IML messages 3-68 messages 3-68...
Page 185 1-8 casters tower, part number 1-3 communication parameters, part number 1-3 removing 2-8 setting 3-64 removing, illustrated 2-8 Compaq authorized reseller ix Compaq Insight Management replacing 2-8 cautions features 3-75 software architecture 3-76 accessing hot-plug hard drive Compaq Insight Manager...
Page 186 4 Compaq ProLiant ML570 Server Maintenance and Service Guide Compaq Integrated Remote Console, controller is located in special features 3-61 “video” slot 3-37 Compaq Survey Utility controller is not configured 3-37 description 3-2 controller reported POST installing 3-2 error 3-37...
Page 187 3-28 configuration 3-37 NIC 3-30 invalid M&P stamp 3-37 pointing device loose cable 3-37 interface 3-32 non-Compaq supplied 3-39 processor 3-23 replacement drive 3-37 SCSI hard drive 3-31 replacement drive marked SCSI tape drive 3-32 OK 3-38 SCSI/IDE CD-ROM...
Page 188 6 Compaq ProLiant ML570 Server Maintenance and Service Guide system components Automatic Server Recovery exploded view, base memory parity illustrated 1-6 error 3-68 electrostatic discharge, extended memory parity preventing 2-2 error 3-68 electrostatic-sensitive parts memory parity error 3-68 avoid touching 2-2...
Page 189 Index 7 controller 3-36 removing 2-17 hard drive 3-38 removing, illustrated 2-17 Event List replacing 2-17 printing 3-54 hot-plug system viewing 3-54 part number 1-5 event messages, defined 3-55 removing 2-14 event type removing, illustrated 2-14 ASR-2, system stops replacing 2-14 responding 3-56 identifying 2-13 fan failure 3-55...
Page 190 8 Compaq ProLiant ML570 Server Maintenance and Service Guide blanking panel IDE CD-ROM drive, part number 1-3 specifications 5-5 removing 2-21 identify controller data did not match removing, illustrated 2-21 with NVRAM 3-39 replacing 2-21 identify errors, ADU error communication problems 3-50...
Page 191 2-39 removing 2-49 socket locations 2-36 IML See also Critical Error Log NC3123 Fast Ethernet NIC PCI accessing from Compaq Insight 10/100 Wake on LAN Manager 3-53 (WOL), removing 2-45 defined 3-53, 3-68 PCI Hot Plug description 3-3...
Page 192 10 Compaq ProLiant ML570 Server Maintenance and Service Guide integrated server management, failed due to cache error 3-40 features 3-58 status = failed 3-40 Integrated Smart Array Controller status = interim recovery 3-40 connector, identified 4-4 status = loose cable...
Page 193 RJ-45 connector location 4-2 setting dial string 3-64 network setting message 3-64 access, configuring ASR-2 settings 3-64 for 3-64 starting Compaq Utilities card slot, selecting 3-66 from 3-64 frame type, selecting 3-66 testing 3-65 host name, setting 3-66 panel, access...
Page 194 12 Compaq ProLiant ML570 Server Maintenance and Service Guide NC3123 Fast Ethernet NIC PCI part number 1-5 10/100 Wake on LAN removing 2-54 (WOL) 1-7 removing, illustrated 2-54 PCI Hot Plug LED replacing 2-54 switchboard 1-7 power backplane sense connectors,...
Page 195 Index 13 illustrated 4-17 viewing 4-17 rack-mount bezel receptacle symbol 2-3 part number 1-3 removing 2-11 disaster recovery 3-73 removing, illustrated 2-11 flashing 3-73 replacing 2-11 ROMPaq Rapid Recovery Engine, disaster recovery 3-73 enabling 3-58 Firmware Upgrade Utility, rapid recovery services 3-58 accessing 3-5 rear panel connectors recovery options 3-73...
Page 196 14 Compaq ProLiant ML570 Server Maintenance and Service Guide Repaired, defined 3-53 storage automatic reconstruction, Status, defined 3-53 defined 3-71 security, ASR-2 3-67 storage enclosure on SCSI bus X sense connector, identified 4-5 has a cabling error 3-45 serial connectors, identified 4-4...
Page 197 (ASR-2) Features 3-61 correspondence 3-50 Chassis Components Spare Parts List 1-3 system components exploded view, illustrated 1-4 Compaq Network Interface system configuration Controller Boards Test Error clearing invalid system Codes 3-30 configuration 4-7 Compaq Servers Remote Management Features 3-72...
Page 198 16 Compaq ProLiant ML570 Server Maintenance and Service Guide Hot-Plug Power Supply SCSI/IDE CD-ROM Test Error Diagnostic LED Codes 3-31 Indicators 4-18 SDRAM DIMM Socket Hot-Plug Power Supply Locations 2-36 Specifications 5-3 Serial Test Error Codes 3-28 Hot-Plug SCSI Hard Drive...
Page 199 2-4 INSPECT rack stability viii, 2-6 accessing 3-2 reduce risk of injury 2-4 description 3-2, 3-4 websites, Compaq ix listing, printing 3-4 wrist strap, using 2-2 running 3-4 write memory error 3-52 Integrated Management Log, wrong accelerator 3-52...

Compaq ProLiant ML570 Maintenance And Service Manual

About this Guide

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Removal and Replacement Procedures

Chapter 3 Diagnostics and Troubleshooting

Diagnostics and Troubleshooting

Chapter 4 Connectors, Switches, and LED Status Indicators

Connectors, Switches, and LED Status Indicators

Chapter 5 Physical and Operating Specifications

Quick Links

Troubleshooting

Related Manuals for Compaq ProLiant ML570

Summary of Contents for Compaq ProLiant ML570

Table of Contents