Troubleshooting Logon Problems - Compaq N2400 - TaskSmart - 1 GB RAM Administration Manual

Troubleshooting Logon Problems

Logon name and password are not accepted.
If you have connected to the board but it does not accept your logon name and
password, you must verify that your logon information is correctly configured.
Connect to the Remote Insight Lights-Out Edition board using your browser,
log on with a user name that has supervisor access, and then re-enter the logon
name and password that are not being accepted.
You can also re-enter the logon name and password using the System
Configuration Utility. Follow these steps:
1. On the server, run the System Configuration Utility by pressing the F10
key during power up.
2. Select Configure Hardware.
3. Select Review or Modify Hardware Settings.
4. Select View or Edit Details, and then press Enter.
5. Move the cursor down to the Configure Users field, and then press
Enter.
6. Select the user experiencing a problem, and then verify the logon name.
The user's password is not visible, but can be re-entered on this screen.
7. Check the Login Access field on this screen to make sure that this user
has logon access.
I have forgotten my administrator password.
If you have forgotten the administrator password for the Remote Insight
Lights-Out Edition board, the password can be changed by performing the
following steps:
1. Insert the Offline Configuration Data Diskette in the diskette drive of
the server.
2. Open the CPQRIB file on the diskette using a text editor.
3. Modify the contents of the file in the password section to reflect the new
password.
NOTE: The server automatically updates the password when the server accesses the
diskette during its normal polling sequence. This update occurs every five minutes.
Troubleshooting C-47