Appendix; Troubleshooting - Ricoh 3245e Operating Instructions Manual

Troubleshooting

This section explains the possible causes and the actions to take when the scan-
ner does not scan an image in the expected manner.
Status
The scanned image is dirty. The exposure glass (platen
The scanned image is dis-
torted or out of position.
The scanned image is up-
side down.
The original image cannot
be scanned.
The image density has
changed in the middle of
the scan.
Cause
glass) or the platen cover is
dirty.
The original was moved
while it was being scanned.
The original was not
pressed flat against the ex-
posure glass (platen glass).
The original was placed
upside down.
The original was placed
with the front and the back
reversed.
Some types of originals
may cause the density to
change in the middle of a
scan.

5. Appendix

Action
Clean the exposure glass
(platen glass) or the platen
cover.
Do not move the original
while it is being scanned.
Confirm that the original is
pressed flat against the ex-
posure glass (platen glass).
Place the original in the
correct direction.
Reference
P.31 "Setting Origi-
nals on the Exposure Glass
(Platen Glass)"
P.32 "Setting Origi-
nals in the Document
Feeder (ADF)"
When setting originals on
the exposure glass (platen
glass), place the side to be
scanned face down; when
setting originals in the doc-
ument feeder (ADF), place
the side to be scanned face
up.
Reference
P.31 "Setting Origi-
nals on the Exposure Glass
(Platen Glass)"
P.32 "Setting Origi-
nals in the Document
Feeder (ADF)"
Set the Erase Background
to "off" and scan the origi-
nal again.
35