Using Display Agent Status - Nortel NN-10300-053 User Manual

Supervisor features

Using Display Agent Status

Use the Display Agent feature to view a summary of current status for all
agents that have an agent Position ID key assigned on the Supervisor's
telephone. See Figure 8 below.
Click Display Agent. The summary information appears for 12 seconds
or until you click another feature key.
In the NotReady state, agent positions on either ACD or non-ACD calls
count as busy. Your system administrator specifies whether calls are
ACD or non-ACD.
Figure 8: Display Agent Status
Positions busy on
ACD calls
Positions waiting
for ACD calls
38
Vacant agent
positions
Positions busy on
non-ACD calls