Call Viewer; Energy Envelope; Time Information - Nortel Viewer User Manual

Replaying calls

Call Viewer

The Call Viewer pane is displayed directly below the Results pane. It
enables you to view and control the replay of a call.
The graphical representation of a call typically shows waveforms for each
speaker's voice (in different colors), with one speaker's voice displayed in
front of the other. However, many systems will display a single color,
representing both speakers.
The Call Viewer is made up of the following elements:

Energy Envelope

Time information

Replay control buttons
Energy Envelope
The Energy Envelope displays the waveform for the call. It enables you to
identify areas of interest or concern, for example, periods of silence, talking
loudly, two people talking over each other, and so on.
The slider situated above the energy envelope can be used to move the call
along and skip through parts of the call. A corresponding vertical black line
appears within the call waveform to indicate the current listening location.
Time information
Viewer displays information about a call's duration to the left of the replay
control buttons. It indicates three times when possible:
How much of the call has elapsed
The overall length of the call
The time the call replay started
24
Standard 2.0
Nortel Viewer