Configuring The Media Server Hardware - Avaya S8700 Installation Instructions Manual

Troubleshooting an installation

Configuring the media server hardware

Problem
Cannot log into UPS subagent
Cannot log into Ethernet switch
Cannot log into media server
Cannot access the Web interface
288
Solution
- Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. See the
user's guide that comes with the SNMP Subagent.
See the job aid titled
Media
- Make sure the network card on the laptop is configured correctly.
See the job aid titled
Media
- Make sure you are connected to the correct Ethernet port. (One
Ethernet switch, it is the port marked Console)
- Make sure you have the correct login ID and password. See the
user's guide that comes with the Ethernet switch.
See the job aid titled
Media
- Make sure the network card on the laptop is configured correctly.
See the job aid titled
Media
- Make sure you are connected to the correct Ethernet port. (Default is
port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop and
server.
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type
- Make sure you have connectivity. In an MS-DOS window, type
ping 192.11.13.6
See the job aid titled
Media
- Make sure the network card on the laptop is configured correctly.
See the job aid titled
Media
- Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
See the job aid titled
Media
- Make sure your browser is configured correctly. See the job aid
titled Pre-Installation Information—Avaya S8700 Media
Installing the Avaya S8700 Media Server with an Avaya G650 Media Gateway
Pre-Installation Information—Avaya S8700
Server.
Pre-Installation Information—Avaya S8700
Server.
Pre-Installation Information—Avaya S8700
Server.
Pre-Installation Information—Avaya S8700
Server.
arp -d 192.11.13.6
and type Enter.
Pre-Installation Information—Avaya S8700
Server.
Pre-Installation Information—Avaya S8700
Server.
Pre-Installation Information—Avaya S8700
Server.
and press Enter.
Server.
December 2003