Configuring The Media Server Hardware - Avaya S8500 Installing And Configuring

Troubleshooting an installation

Configuring the media server hardware

Problem
Cannot log into UPS subagent
Cannot log into Ethernet switch
Cannot log into media server
Cannot access Avaya Installation
Wizard
Cannot use SAT commands
Cannot ping out to customer's
network
Cannot ping media server from
customer's network
112 Installing and Configuring the Avaya S8500 Media Server
Solution
- Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet
port.
- Make sure you have the correct login ID and password.
See the user's guide that comes with the SNMP
Subagent.
- Make sure the network card on the laptop is configured
correctly.
- Make sure you are connected to the correct Ethernet
port. (One Ethernet switch, it is the port marked Console)
- Make sure you have the correct login ID and password.
See the user's guide that comes with the Ethernet switch.
- Make sure the network card on the laptop is configured
correctly.
- Make sure you are connected to the Services Ethernet
port. (Default is port 2 [Eth1] on the back of the server).
- Make sure you are using a crossconnect cable between
the laptop and server.
- Make sure the ARP cache is cleared on the laptop. In an
MS-DOS window, type arp -d 192.11.13.6 and
press Enter.
- Make sure you have connectivity. In an MS-DOS
window, type ping 192.11.13.6 and type Enter.
- Make sure the NIC on the laptop is configured correctly.
- Make sure you are plugged into the Services port (2
[Eth1])
- Make sure you are using the correct IP address:
192.11.13.6
- Make sure you are using the correct login and
password.
- Make sure the NIC on the laptop is configured correctly.
- Make sure you are using the correct IP address:
192.11.13.6 and port 5023
- Make sure you are using the correct login and
password.
- Make sure that in the LAN security settings that "output
from server" for icmp is enabled.
- Make sure that in the LAN security settings that "input to
server" for icmp is enabled.