Troubleshooting Configuring The Media Server Hardware - Avaya S8500 Installing And Configuring

Appendix B: Installation troubleshooting

Troubleshooting configuring the media server hardware

Troubleshooting for media server hardware configuration
Problem
Cannot log into UPS
subagent
Cannot log into
Ethernet switch
Cannot log into media
server
Cannot access Avaya
Installation Wizard
Cannot use SAT
commands
Cannot ping out to
customer's network
Cannot ping media
server from
customer's network
110
Installing and Configuring the Avaya S8500 Media Server
Possible solution
Make sure the SNMP Subagent is installed in the UPS.
●
Make sure you are connected to the correct Ethernet port.
●
Make sure you have the correct login ID and password. See the
●
user's guide that comes with the SNMP Subagent.
Make sure the network card on the laptop is configured correctly.
●
Make sure you are connected to the correct Ethernet port. (One
●
Ethernet switch, it is the port marked Console)
Make sure you have the correct login ID and password. See the
●
user's guide that comes with the Ethernet switch.
Make sure the network card on the laptop is configured correctly.
●
Check the link LED — if off, there is a cable or hardware problem.
●
Make sure you are connected to the Services Ethernet port.
●
Make sure you are using a crossover cable between the laptop
●
and server.
Make sure the ARP cache is cleared on the laptop. In an
●
MS-DOS window, type arp -d 192.11.13.6 and press Enter.
Make sure you have connectivity. In an MS-DOS window, type
●
ping 192.11.13.6 and type Enter.
Make sure the NIC on the laptop is configured correctly.
●
Make sure you are plugged into the Services port.
●
Make sure you are using the correct IP address: 192.11.13.6
●
Make sure you are using the correct login and password.
●
Make sure the NIC on the laptop is configured correctly.
●
Make sure you are using the correct IP address: 192.11.13.6 and
●
port 5023
Make sure you are using the correct login and password.
●
Make sure that in the LAN security settings that "output from
●
server" for icmp is enabled.
Make sure that in the LAN security settings that "input to server"
●
for icmp is enabled.
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February 2006