Installing The License And Avaya Authentication Files - Avaya S8500 Manual

Troubleshooting an installation
Problem
Cannot ping media server from
customer's network
Cannot access media server remotely
LED display on IPSI is flashing
Cannot access IPSI for static addressing
No "V" on IPSI LED
"V" on IPSI LED is not filled in
Get alarm when first connect to IPSI
Get "Anonymous memory" message
when placing flashcard into PCMCIA
drive
Installing the license and Avaya authentication
files
Problem
Cannot get files from RFA site
License file won't install
Media server is in no license mode
ASG doesn't work
322
Solution
- Make sure in the LAN security settings that "input to server" for
icmp are checked.
- Make sure in the LAN security settings that "input to server" are
checked for telnet, https (Web access), and def-sat (SAT commands
access). The LAN security settings can be changed on the Web
interface with a direct connection to the media server.
- IPSI LED has not been programmed with switch and location
(DHCP)
- IPSI LED has not had an IP address assigned to it (static IP
addressing)
- Make sure you are plugged into the Services (top) port
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type
- IPSI is not connected to Ethernet switch or network. Connect cable
to bottom port on IPSI faceplate and to the Ethernet switch or the
customer's network.
- Make sure port on Ethernet switch assigned to that IPSI is enabled.
- IPSI does not have an IP address assigned to it.
- IPSI has not been administered.
- IPSI does not have current firmware. Upgrade firmware.
- Flashcard may be faulty; replace it.
Solution
- Provide the correct SAP number.
- Make sure there are not two license files on the server. If so, delete
one of them.
- May have corrupt file. Download file again from RFA site.
- If uploaded file using FTP, uploaded in ASCII mode instead of
binary mode. Upload using binary mode.
- Normal situation when license file is first installed because it cannot
see the IPSIs; they do not have IP addresses yet.
- Re-install Avaya authentication files.
Installing the Avaya S8500 Media Server with an Avaya G650 Media Gateway
arp -d 192.11.13.6 and press Enter.
December 2003