Configuring The Media Server Hardware - Avaya S8500 Manual

Configuring the media server hardware

Problem
Cannot log into UPS subagent
Cannot log into Ethernet switch
Cannot log into media server
Cannot access the Web interface
Cannot use SAT commands
Cannot ping out to customer's network
Installing the Avaya S8500 Media Server with an Avaya G650 Media Gateway
December 2003
Solution
- Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. See the
user's guide that comes with the SNMP Subagent.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server. .
- Make sure you are connected to the correct Ethernet port. (One
Ethernet switch, it is the port marked Console)
- Make sure you have the correct login ID and password. See the
user's guide that comes with the Ethernet switch.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server. .
- Make sure you are connected to the correct Ethernet port. (Default is
port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop and
server.
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type arp -d 192.11.13.6
- Make sure you have connectivity. In an MS-DOS window, type
and type Enter.
ping 192.11.13.6
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server. .
- Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
See the job aid titled Pre-Installation Information—Avaya S8500
Media Server.
- Make sure your browser is configured correctly. See the job
aid titled Pre-Installation Information—Avaya S8500 Media
.
- Make sure you are using the correct IP address: 192.11.13.6 and
port (5023)
- Make sure you are using the correct login and password.
- Make sure in the LAN security settings that "output from server" for
icmp are checked.
Troubleshooting an installation
and press Enter.
Server.
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