Problem Checklist - Konica Minolta FAX 9840 Instruction Manual

Problem Checklist

This machine is a very complex device equipped with many features and functions
that allow it to operate in different ways. Many problems that will be experienced with
it may be due to improper programming. If a problem occurs, read through the list of
problems and solutions before calling a service representative.
The display is blank.
Check the power cord to make sure that it is firmly plugged into the machine and wall
socket. Check the wall socket outlet to make sure that it has power.
Nothing happens when control panel keys are pressed.
Turn the machine off, wait 10sec, then turn it on again.
"Paper Out" is shown on the display even though there is paper in the paper
tray.
Make sure that the paper is firmly stacked in the tray. Check for a paper jam in the
machine.
Documents jam.
Check documents for wrinkles, tears or other damage. Make sure there are no staples
or paperclips attached to the document(s) and that the paper is clean and dry. Make
sure the document width is within the paper width limits of the machine. Try making
a copy of the document on a photocopier and faxing the copy.
The machine won't dial a telephone number.
Check the power cord and wall outlet. Make sure that the telephone line (not external
telephone or handset) is connected to the line jack on the back of the machine. If an
external telephone is installed, lift the handset and check for a dial tone. If there is no
dial tone, there may be a problem with the telephone line. If there is a dial tone, the
machine may be using the wrong dialing method (pulse or tone) for the region. If
alternating tones are heard instead of dialing pulses and the region uses pulse dialing,
refer to the MF/DP user function setting in Dialing/Incoming Call Parameters.
The display shows a communications error.
This alarm indicates any of a number of problems. The machine may be incompatible
with the remote machine, or the remote machine may not be able to perform the func-
tion requested of it such as polling or confidential faxing. The remote machine may
also be out of paper or experiencing a paper jam.
Bad telephone line conditions can also cause communicatio^105errors. Try sending
the fax again and check to make sure that the correct telephone number is being di-
aled. If a prefix number must be dialed to get an outside line, or if the call is to an
international destination, a pause may need to be entered (use the Pause One-Touch
104