Xerox WorkCentre 5755 System Administrator Manual page 342

Troubleshooting
At the Device:
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close].
The Configuration Report will print. On the report, check under heading. Verify that the SMTP IP
Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are properly
configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note: A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Was E-mail Received at the SMTP Server?
While logged in to the device's e-mail account on the SMTP server, forward the e-mail to yourself.
If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and
forwarding e-mail, using the device's account.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail
to not be received from the device. Other possibilities are that an authentication server is interfering
with the device's log in to the mail server, or that the mail client on the device is not working correctly.
By successfully sending e-mail to a mail server not subject to authentication, the possibility of a
malfunctioning client can be eliminated.
• Is the device's account name and password correct?
• Is the mail server down?
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that accepts inbound mail traffic.
• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted
host.
• Try sending an e-mail from the device again. Ask the SMTP administrator to confirm that no errors
were encountered and check for 'bounce' messages to the device's "Reply To" address.
• Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network
trace analysis.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further
support.
334 Xerox WorkCentre 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide
E-mail on page 231.